Absolute clown show. - bill
Absolute clown show. Do not waste your time or hard earned money here because the service department simply does not give a xxxx.
Case and point: 2021 Bronco. 35,000km on it. Took it on it's very first major road trip from Victoria to Calgary and upon leaving Calgary the windshield washer pump stopped working. Was forced to drive back to Victoria with no windshield washing fluid, so I used a Gatorade bottle and had to stop on the side of the highway every 20 minutes to clean the windshield.
Called Suburban on my way home to make an appointment. Mid-winter you'd think something like this would be important because of safety issues, but the standard "we're booking 3 weeks out right now" response was still issued. So, booked the appointed and tried waiting but a week after I got home more sensors showing errors on the dashboard. Called to update the service appointment, but a week past that the Bronco became completely undrivable so I took it straight to Suburban and let them have it.
Two weeks went by without any word. And this is now past the date of my scheduled appointment. Called, and called, and got the impression that I was just being annoying but in the meantime I'm paying $50/day for a rental while they try to fix this piece of xxxx.
Finally I get a call that there's saltwater in the fuse block, and it'll be around $1000 to fix because they aren't covering it under warranty. I ask "how did that happen?" and they don't have an answer. But i'm on the hook for the repair. On a three year old vehicle, with 35,000km on it. I finally agreed to pay it and decided that I'd go after them once I got my vehicle back.
Another week and a half goes by and I call... they still haven't fixed it. So I get upset and talked to one of the service managers, Murray. Murray is just a ray of sunshine, let me tell you what. He was combative from the start, acting like I'm inconveniencing him for making him do his job. He comes back and says "WELL FORD AIN'T GONNA PAY ME TO FIX IT, SO EITHER YOU'RE PAYING FOR IT OR ICBC IS PAYING FOR IT!"
And THEN I get a call from the service advisor, Liam, who advises me that when they ACTUALLY looked at it three weeks later the water damage is much more significant than expected and now it's gonna be around $7000-$8000 to fix this lemon.
Long story short, I called Murray again and the end result was him yelling at me "WELL THEN TOW YOUR xxxxIN BRONCO OUT OF HERE AND TAKE IT SOMEWHERE ELSE". So I did.
But that's the funniest part. I was told the Glenoak Ford service department was much better (same company though, Carson Automotive) but it wasn't. I made an appointment after I towed the Bronco from Suburban to my driveway, and there was a 3 week wait time. Sure, great whatever. They told me to bring the Bronco on Feb 8th. I got it towed over there on Feb 7th.
Two weeks later I called for an update and was advised that it hadn't been looked at yet (even though the engine was already disassembled and all they needed to do was take some photos for ICBC) and was told "hey man, I've got vehicles that have been here for 3 weeks and more" so I was told to wait my turn.
After 19 days I called Ford Credit and told them to take their Bronco back. Luckily I left both sets of keys in the cupholder because I figured this is what is was going to come down to.
Now, my credit will be f*cked because of this clown show that we call the Carson Automotive Group.
Please, do not buy anything from these idiots. You are just setting yourself up for failure.
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