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Amazing Sales Staff - John Cormack
This is the first time I have bought a vehicle from Northland Dodge. My salesman Don Bargy was the perfect man for the job. Don was happy to answer my endless number of questions and always got back to me quickly with any info I required. Don always had a friendly, helpful, happy attitude and it was a real pleasure getting to know him. I live 900km's away from the dealership in Squamish BC and Don made buying my truck over the phone easy and fun. The next time I buy a car I will definitely be calling Don. Don is excellent at his job and I look forward to dealing with him and the rest of the staff at Northland Dodge in the future. Thank you.
denise is amazing - Lou
Denise was so helpful and hard working. She got me a great deal! She is also funny, friendly and made me feel very comfortable throughout the entire process. I will recommend her amd the other girl's at langley auto loans to all my friends amd family. thanks again for great service.
After a full year of ownership, still highly impressed. - GT Freeman
I have owned my Jeep Renegade for a full year now and am still highly impressed with all the staff I've had interactions with. Colin Frantze sold me the Renegade and always talks to me to see how it is running and how the service dept. is looking after me whenever i see him, whether at work or outside of it. The service dept. has been very courteous and helpful also.
Excellent service! - Carly Smail
I just want to thank Dominic Usseni for helping me with my purchase yesterday!! He was a great help and answered all my questions and did everything he said he would do. Dom went out of his way to make sure I was happy! Thank you again 😃I will recommend you to everyone.
Excellent Service - Randall Maxwell
Bought a brand new Ram 3500 in July 2016
Brought my truck in for Its first Service
I dealt with Justin in Service and he was Phenomenal!
I have dealt with a lot of Service people over the years at different dealerships, and Justin is First class!!
Attention to.detail and addressing all concerns were top of the list with Justin. I was even recommended things that I did not think of.
A big Thank You to Justin and Richmond Chrysler. I will definatley be recommending this Dealership to Friends and Family for.new car purchase and service.
New Ram - Paul
If your looking for a new vehicle this is your 1 stop place. Dustin was the sales guy I was dealing with and wow this guy is extremely knowledgeable about the vehicles. I bought a new ram Dustin and Luke made it happen. Luke was very reasonable when it came down to price and I was quite pleased with it. Let's put it this way this is a no xxxxxxxx kind a place. Their prices are as low as you will find. If your there look for Dustin.
The Best in BC , - WDforsyth
I just have to thank O`Connors for My Best experience to date . Been looking for 4 mon. , Kevin greeted me with a friendly hand shake , and complete knowledge of the off brand vehicle I was interested in . Treated me like I was buying a new Viper . Excellent salesman ,and a nice guy . I Was treated like I was the only person in the place . Ms. JJ the beautiful and intelligent young lady , kept me smiling , and looked out for all my best interests .You two are the best ,Thank you for a Great experience .Looking forward to my first service . Thank you again .Wayne forsyth
Friendly, helpful staff - Seabadger
I was at several other local dealers before I came to Skookum. Paul approached me and was real friendly and asked me several questions about what I was hoping to buy. We narrowed it down to a new Cherokee Trailhawk. The process went so smooth. Steve and Bernie did the appraisal and we arm wrestled a little on the trade value but in the end we both agreed on a price, It took about another hour to get through finance and I was driving away at days end. Ditto's to Paul and the staff at Skookum.
Making the Purchase of Vehicle Feel Good - K&T
We were treated with very friendly service. All of our questions were answered with clarity and patience and we were not pressured into buying something. Both Heinz and Kevin had a vast amount of knowledge that they freely shared. Despite the well below freezing temperatures and windy conditions, there was no hesitation for them to spend time outside looking for a truck that fit our needs while we stayed warm inside! The purchase process was smooth and we left knowing we could contact them at any time if we had other questions, something we have subsequently done. We would definitely purchase another vehicle through Willowbrook Chrysler.
Absolutely good service - RLoyie
My partner and I purchased a 2016 Ram 1500 from this dealer and we are really impressed with the control we get from the traction control system. It is like no other. We have driven other makes and nothing beats the system on this truck. The moment we start to slide, the system automatically detects and corrects without any problems or any hesitations. I would absolutely recommend coming by and purchasing a new vehicle from this dealer.
Do not trust these guys - Ania
1 Couldn't complete minor repairs in over two weeks
2 Ran out of safety stickers
3 Manager texting me instead of calling to give bad news...
4 Sold me new tires to replace too large one with tires that do not fit
Not only were they unable to make minor repairs like a new battery after having my jeep over two weeks they also ran out of safety stickers like you forget to buy toilet paper (umm this is your job guys), they told me I wasn't allowed to drive off the lot with my current tires that were too big (wouldn't pass safety from their inspection guys) but they sold me new tires that dont fit! A mistake I could make but that is why I took the vehicle to whom I thought were professionals. Sadly I wasn't there during the work, left it with them for weeks and my estimate just kept getting higher and higher...
The Principal of the Dealership did not have the integrity to call me back but passed the buck back to the service manager which I specifically asked not to deal with any further only to have the service manager text me instead of even calling me to tell me they won't resolve the problem. Prior to that I had the parts manager yelling at me that it was not his problem when he was the one called me and was passed around to several people without a resolution. I did not spend 2 grand to walk away from there with problems!
Complete lack of integrity, really unprofessional and the level of incompetence makes me wonder how many others they have ripped off! Do not trust these guys.
Dealt with Philip Poon and Principal Glen Shorter. These guys were so nice at the beginning I did not see the scam coming! Watch out for these guys!
Amazing team - Tina09
I want to thank Rick, Warren, Lee and everyone else involved in finding us our 2016 jeep Cherokee trailhawk! We were dealing with another dealership before who was giving us the run around when they didn't bring in the vehicle We were promised. I then went to woodgrove Chrysler and they went above and beyond to get me my dream jeep! I want to thank everyone there for turning my car buying experience from bad to good!
Withheld recall information - BCH
Friendly and helpful until I asked for a Car Proof on the vehicle I was considering. Three times I asked, Three times I was told I did not need one because: "Requesting the car proof for this CRV isn’t going to help anything. Just do (sic) to the fact that there hasn’t (sic) been any accidents or anything wrong with this vehicle in its rather short life."
Finally I found online the two outstanding recall notices for exploding airbags. I informed the salesman that I would not be purchasing and asked that the vehicle be fixed before it was offered to anyone else.
Two days later I see the 2011 Honda CR-V is still advertised online with no mention of the safety issue.
Clean, quick no games - Gunni
Very nice experience Robert was a very gentle "non pushy" sales man and Stefano did the deal without any "slime" tactics . Financing was the same Lynn was just very outgoing and easy to deal with. She got me the wanted deal and worked hard around my complicated financing environment. Love my ne ram truck. Thank you for the great service.
Its was good - SAmaaa2
I got my jeep 2016 in good price and am happy from their service thanks .. my husband n my kids loved it .. they are very friendly
Customer care - Keyman
Went there to have my 2 keys cut an programed for my Jeep. The keys where purchased of shore by me . This dealer did not refuse to program them not like the dealer we purchased our Jeep from some where in Maple ridge! They wanted Me to buy a key from them at large amount of cash. Because of this small job Pattinson Chrysler Jeep did for for me incates to me that they are out to help customers , which in turn will make this the dealership for my service and future car purchase.
Wonderful staff and good selection - Devon123
I recently purchased my first Dodge product and was very happy with the staff and everything they did for me. Brad and Grant are fantastic sales people, they were able to find me the exact vehicle I wanted with minimal hassles and have been exceptionally accommodating in any requests I had. Highly recommended!!
Out of Town Promotion / Sales Manager is unprofessional - Sad with no Ride!
We were told about the out of town program, and all the promises to make the switch to Fernie Chrysler. After a month of being lied to , not getting calls back and waiting on a vehicle that was not even ordered, but we were told it was! I was asked to make another drive up , waste my day off, and i would have fuel paid, and lunch bought, and that we would find me another vehicle, I had to ask for the fuel to be paid, did not get any promised lunch, made an agreement on a second choice as the sales manager screwed up my first choice,, Only to find out on the Monday we would be lied to yet again! (he changed what we agreed on with 2 witnesses ! I would not recommend this dealership for the hassles and the unprofessional way the Sales Manager treats you. Its sad as the other employees there are so great and they loose all the business I would have brought , as well as the commissions deserved by them. I did write an email to the dealer/principle and was told he was looking into it, and would get back to me by last weeks end. Guess what Never heard a word... Still so shocked that in this economy and the damage social media can do, that I still was treated so terribly... PS they do not honor the out of town program so don't waste your time driving up.. The sales manager doesn't even know his products or what is posted on the webpage...
Easiest vehicle purchase - NLMD
We've bought 4 vehicles from various dealerships around town and never had such an easy transaction. We spent months looking for a good 7 seater vehicle at what felt like every dealership from Duncan to Victoria and finally settled on Willie Dodge for the 2016 Journey. When we came in a half hour before the dealership closed we were greeted by Frank who was easy going and willing to help us find what we needed. We went for a test drive and checked out the different options available. He wasn't pushy at all but was very willing to help us find what we needed and within our budget. We went home and decided to go ahead and make the purchase. It was super relaxed, didn't feel forced into a deal, wasn't being pushed into buying a vehicle with options we didn't need. I sat with Gerry from finance and again, he didn't rush through thing despite them being busy, wasn't pushing extra warranties, and was very knowledgable with and patient with my many questions. All in all it was a great experience and I'd highly recommend Frank and Gerry.
Another awesome experience! - Dontbuyfromprestongm
Just purchased our 6th vehicle from this group, wow what an awesome experience! Moe, Cody, Joe, Zeead, all really great people to deal with that made our purchase easy and smooth as silk! Will definitely continue to shop at Haley Dodge for future purchases.
Problem solved very quickly - Ingrid Gruschow
Radio was resetting after starting . Went to service counter and prompt service excellent customer service with a smile. Radio update fixed. Thanks for quick and excellent service. Ingrid
Excellent experience! - Boomer, rocks 2008
I searched for the perfect truck to meet all my needs but continually found dealerships pushing trucks I did not want. When I contacted Parksville Ram I dealt with salesman Tim. Tim was professional, courteous, product knowledgable, and honest. Prior to contacting Parksville Ram I learned 95% of Ram dealers are marking up there prices (dealer markup) significantly ($4-5000) to cover Ram incentives. I was offended...it's bad and dishonest business practice to me. Thankfully Parksville Ram is one of the few that doesn't add dealer markups and prove it when prices are broken down. I purchased my Ram 3500 longhorn and love it. Tim ensured a pressure free environment and followed up after I made the purchase. Thank you Tim and Bruce (owner) I appreciate your sale ethics when so many other dealerships lack.
Positive experience - Jeepgirl
I Made an appointment for a oil change and they've changed their customer service. I have to say I was impressed . Positive changes really nice to see.
Always great service! - J.Thompson
Rhonda or Jodie always helps me get into service in a timely manner, and I've never had any issues with anyone being rude to me (though over the years I have watched many #!**#'s come in and be rude to the staff if the can't get in immediately) I find all of the staff to be very friendly and helpful. The new service Manager Carlo is especially pleasant to deal with
Great Sales Rep not so Great Sales Manager - 2017 Ram
Purchased a New Ram pick up from Rivershore and the sales rep Art we worked with was excellent he was easy to deal with and very friendly. Things were going well until Tom one of the sales Managers came over and "tried to seal the deal" by really pushing us to make a deal without any time to consider the deal presented to us. If it was not for Art we would have taken our business to another dealer simply due to Tom's arrogant nature and being way to pushy. Tom may sell trucks and cars every day so for him it is just another day at the office but it is not every day we purchase a brand new truck.
Service from xxxx with worst attitude - Johny8989
We have a commercial truck. Needed a transmission and spent over $10000.00 on it. Less than a week had problem. So went to them for warranty repair. Kept the truck for 2 weeks. Lost revenue. Less than a 8 month later start having issues and truck went down with transmission issues. After getting run around for over a week finally they took the truck in to do warranty repairs. Kept the truck almost a month to repair but I guess the warranty doesn't pay enough so they manage to found a way to creat a side bill for over $2000 on top of the warranty work. Asked them for time to pay the bill but they went ahead and put a lean on the truck added another $600 to the costs. Now it's your choice to use them or not.
Unfriendly. - Unhappy guy
Service department employees not very friendly. I was in for a minor problem with my block heater which they installed and was told what do you expect it's -26. It seemed to be working much better after they apparently did nothing to it!
Very poor loyalty! - fishnut
Have purchased vehicles there, tires, you name it. They have failed me twice recently on providing any help for poor parts they have sold and installed. I will never buy or have a vehicle serviced there again!!!
Dont waste the Manager's time! - Dont Bother
I went in yesterday to see an used car, they didn't even bother in cleaning the car, and the car was leaking water from the roof, overpriced for the condition of the car, so we did not agree on a sale price. Today the Manager called me and ask me at what time I was going to be back, I told him that I already bought a car, the manager thank me for wasting his time and then hang up, really? How unprofessional and rude person!
Shame on you guys! I don't recommend this place to anyone!
poor service - Maks
they agree that my jeep has some issues, but according to them US Chrysler doesn't give the approval to fix them. What a joke!
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