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Excellent Service - JessandLyndon09
This dealership was top notch! Gino, Lisa , Vice and Brandon went above and beyond to make sure we purchased the truck we were most comfortable with. They gave us suggestions and their advice, but was in no way pushy what-so-ever. After we decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Northland Dodge (Gino in particular) to anyone who is looking for a new or used vehicle.
Amazing!!! - DodgeDart16
I give Langley Chrysler 5 stars as their staff are exceptionally friendly and listen to you and your needs. Laughter filled the air as I entered the dealership, I myself was nervous of the unknown. They made me feel warm, and welcome. The entire process was quite quick as I drove my beautiful 2016 Dodge Dart GT off the lot, Tommi waved and smiling. I would highly recommend the dealership to anyone looking for a new or pre-owned vehicle, trade in's are welcomed. Thanks to the entire staff for the warm fuzzy, and a stunning new vehicle.
Excellent Customer Service - Tanaya
Working with Raylene was a pleasure from start to finish. When we initially visited the Dodge dealership, they didn't have any vans in that met the criteria we were looking for. Raylene told us she would contact us if they got anything in that she thought we would be interested in. To our surprise she called us just a couple days later to show us a vehicle that met all our criteria. We were really impressed that she listened to us, and remembered exactly what we were looking for. Raylene was very patient with us and answered or found answers to all of our many questions. She went above and beyond to ensure our satisfaction. Thanks Raylene!
Great all round - JacJWalker
Joe and Ryan gave me the best service possible at maple ridge fiat, would recommend anyone. Make sure you speak to them before going to any other delarship because they will give you the best price.
Very very good service - Chris/gisel
Me and my husband were a first time buyer in finding car.weve been into many dealerships but we always been not satisfied how they treated us..till we finally found this Columbia chrysler jeep on the website..
We were so greatful and thankful that we met our super nice sales rep mr.Dustin Copeland he is super awesome!!...he is so very helpful...and were superr happy and satisfied with the outcome we bought the jeep patriot ,,incredibly nice..we want to thank the management, the finance and all the staff from this branch who helped us out they're all amazing...
I will recommend branch ..this super helpful knowledgeable Dustin copeland if youre having a hard time looking for a car..
Thanks a whole bunch - Bonza
Just purchased my first used car in 10 years. Everyone I dealt with were fantastic, helpful and professional and honest. Would not hesitate in recommending to family and friend. Thanks to Danny, Tyler, Randy, Niki and Mike
The Best in BC , - WDforsyth
I just have to thank O`Connors for My Best experience to date . Been looking for 4 mon. , Kevin greeted me with a friendly hand shake , and complete knowledge of the off brand vehicle I was interested in . Treated me like I was buying a new Viper . Excellent salesman ,and a nice guy . I Was treated like I was the only person in the place . Ms. JJ the beautiful and intelligent young lady , kept me smiling , and looked out for all my best interests .You two are the best ,Thank you for a Great experience .Looking forward to my first service . Thank you again .Wayne forsyth
Top Reviewed Specialists At This Dealership
Friendly, helpful staff - Seabadger
I was at several other local dealers before I came to Skookum. Paul approached me and was real friendly and asked me several questions about what I was hoping to buy. We narrowed it down to a new Cherokee Trailhawk. The process went so smooth. Steve and Bernie did the appraisal and we arm wrestled a little on the trade value but in the end we both agreed on a price, It took about another hour to get through finance and I was driving away at days end. Ditto's to Paul and the staff at Skookum.
So great - Micmic12
Awesome i love my brand new cherokee now i drivenit so good thanks for mike he give me good offer for this cherokee thank you jeep
friendly Service very quick to help and very knowledgable . - Ingrid Gruschow
excellent service,very quick to help.Knowledge is great.Referral anytime to my Friends.The Service Department deserves a 4Star anytime.thank you for the great Job well done. Employees dealt with
Bad Communication from staff to owner - Dodgefam4
Very bad communication between how the owner wants things done compared to how the employees do it. We went in with a certain amount for a down deposit and the finance agent come back with to us with an agreement and monthly payment. OK but we just need the final ok from the owner. TWO different department staff members said we got the vehicle, the waiting is just a formality. They made us pay a deposit and put a sold sign on the vehicle.
Three days later after us calling and them apologizing as they haven't gotten to our situation yet, they finally call and say "no sorry the owner needs DOUBLE what your offering" EXCUSE ME!
Such a waste of time having to drive all the way back (not from the area) and get the deposit.
The owner NEEDS to communicate with the staff on what their parameters are! Not let them just fling amounts around. Very bad service.
Side note, upon returning all we saw were all the 20 year old sales guys playing paper basketball.
It seems to be a frat house.
Never going back!
Great! - Bernadine 55
I am happy with the help that was given to me to get the vehicle I wanted, everyone is very friendly! I would recommend this dealership to my family and friends.
Amazing team - Tina09
I want to thank Rick, Warren, Lee and everyone else involved in finding us our 2016 jeep Cherokee trailhawk! We were dealing with another dealership before who was giving us the run around when they didn't bring in the vehicle We were promised. I then went to woodgrove Chrysler and they went above and beyond to get me my dream jeep! I want to thank everyone there for turning my car buying experience from bad to good!
Bad Promises - Ram Addict
This is my second vehicle I purchased from Coquitlam Chrysler. When we saw the vehicle it was quite dirty from our weather and when we went back to see it, it was still dirty and we were unable to see all the little things wrong, such as tar on the running board, scratches all over the truck and missing items. I was dealing with a sales rep who never showed up for well over an hour for our meeting to purchase. I was promised and have in a text that they would buff out the marks, provide an original paint in a can and provide the missing cover to one tray on the interior. After many text messages and leaving a message for the manager, I heard nothing back and it has been over a month. So I guess I will have to drive over there and see what is going on. I should have been contacted with all the text and they should have followed up on their promises. How can one trust that kind of behaviour?
Avoid the dealership avenue to purchase - nohappycamper
My son recently purchased his first vehicle from this dealer. He paid the sticker price for the used vehicle- shame on him for being naive and not negotiating. The salesman overcharged on documentation fee ($799.00) and charged a finance placement fee of $500.00- shame on him for his unprofessional and immoral sales practice for the almighty commission! What the hell?!
Amazing - Badesha
I loved my total experience here. I will definitely recommend this dealership to others. Raj was very helpful and caring. You should defientely go to him for help to get exactly what you need.
Wonderful staff and good selection - Devon123
I recently purchased my first Dodge product and was very happy with the staff and everything they did for me. Brad and Grant are fantastic sales people, they were able to find me the exact vehicle I wanted with minimal hassles and have been exceptionally accommodating in any requests I had. Highly recommended!!
So easy - Dunlevy75
Super easy painless experience. I have 3 boys 2.4yrs,9,13 . They had us out and driving after we agreed on #s in less then 2 hrs. No hassle and next to no work on my part. We traded up and are quite happy with the outcome recommend Willie to anyone serious about buying a car.
Out of Town Promotion / Sales Manager is unprofessional - Sad with no Ride!
We were told about the out of town program, and all the promises to make the switch to Fernie Chrysler. After a month of being lied to , not getting calls back and waiting on a vehicle that was not even ordered, but we were told it was! I was asked to make another drive up , waste my day off, and i would have fuel paid, and lunch bought, and that we would find me another vehicle, I had to ask for the fuel to be paid, did not get any promised lunch, made an agreement on a second choice as the sales manager screwed up my first choice,, Only to find out on the Monday we would be lied to yet again! (he changed what we agreed on with 2 witnesses ! I would not recommend this dealership for the hassles and the unprofessional way the Sales Manager treats you. Its sad as the other employees there are so great and they loose all the business I would have brought , as well as the commissions deserved by them. I did write an email to the dealer/principle and was told he was looking into it, and would get back to me by last weeks end. Guess what Never heard a word... Still so shocked that in this economy and the damage social media can do, that I still was treated so terribly... PS they do not honor the out of town program so don't waste your time driving up.. The sales manager doesn't even know his products or what is posted on the webpage...
Great service - Mynewtruckrox
Bought my new truck through Alex U. No pressure and found exactly what I needed. Any questions or concerns I had were taken care of by Alex and Layne S. in a timely manner. I dropped my truck off a day early for additions on my truck, Alex and Layne went above and beyond to supply me with a loaner vehicle. I have already told people about the awesome service I have received so far!!!! The finance staff were great too!!!
Service and sales - dakota05guy
Service is super fast and awsome atmosphere Sales on new vehicle was amazing !!!!!! I have never been treated like royalty when going for service or for purchasing a new vehicle but was here !!!!
No idea what they are doing - AprilZ
Took 6 days for them to look at our Jeep. Was told "what they thought" the problem was. Seriously, the techs don't know what they are doing because they did not diagnose the problem. Customer service is lacking. Receptionist needs more training as her response of " I don't know, go ask the back desk ..it's not my issue" is rude and not polite. They said the Transmission Range Sensor needed replacing...would have been an almost $1000 fix. Not the issue!! They should have charged the battery to double check this! Huge waste of our time and money for them to take SIX DAYS to supposedly pull a code that is not the issue. Our Jeep is not fixed and we are back where we started due to incompetence. We will not go back, or will we recommend them to anyone.
Excellent experience! - Boomer, rocks 2008
I searched for the perfect truck to meet all my needs but continually found dealerships pushing trucks I did not want. When I contacted Parksville Ram I dealt with salesman Tim. Tim was professional, courteous, product knowledgable, and honest. Prior to contacting Parksville Ram I learned 95% of Ram dealers are marking up there prices (dealer markup) significantly ($4-5000) to cover Ram incentives. I was offended...it's bad and dishonest business practice to me. Thankfully Parksville Ram is one of the few that doesn't add dealer markups and prove it when prices are broken down. I purchased my Ram 3500 longhorn and love it. Tim ensured a pressure free environment and followed up after I made the purchase. Thank you Tim and Bruce (owner) I appreciate your sale ethics when so many other dealerships lack.
My jeep wouldn't start. got me going in 2 hours! - The SWansong
Shane in the service got me going in a few hours with no appointment I was thankful for them bumping me in when I just showed up. They fixed my issue and got me going I was also surprised when they called me a few days later and followed up to make sure my jeep was still running ok! Great service, they went above and beyond.
Always great service! - J.Thompson
Rhonda or Jodie always helps me get into service in a timely manner, and I've never had any issues with anyone being rude to me (though over the years I have watched many #!**#'s come in and be rude to the staff if the can't get in immediately) I find all of the staff to be very friendly and helpful. The new service Manager Carlo is especially pleasant to deal with
Overpriced service - Linden16
Warning do not have your vehicle serviced here....unless you don't mind paying for hidden cost. Was quoted $86 for a synthetic oil change and was charged $134. They played dumb with no discount offered. They told me they did a wheel alignment which is "free" apparently....then why do other places charge roughly $30 for that service hmmmmm. I have a Honda CR-V which takes synthetic as well and am charged around $80 for just the oil change and $130 w/ tire alignment.
Service department and mechanic totally untrustworthy - Nvloc
I've been into this dealer 3 times now to get my headlights adjusted. Every time they have severely misaligned them. Too high, too low, crooked, cross eyed etc... I would fix this myself but unfortunalty the side to side adjustment is dealer only, the service guy looks at me like this is my problem. Service manager won't reply, Elton is a xxxxxx, even the dealership Gm has failed to reply.
FCA (Fiat Canada) has been trying to get them to fix this niece and for all and nada. Totally useless bunch of people
Excellent Trade In Experience - ACRBailey
Fawzi was spectacular to work with. He went above and beyond to get us what we were looking for at a price we could afford! He gave us the best trade in price and we drove away with a stunning new vehicle! Thank you Fawzi. You made what can be an unpleasant experience so enjoyable! Will see you for our next vehicle.
Unfriendly. - Unhappy guy
Service department employees not very friendly. I was in for a minor problem with my block heater which they installed and was told what do you expect it's -26. It seemed to be working much better after they apparently did nothing to it!
Mark in service is awesome! - Doug Maciver
Thanks for all your help Mark! I appreciated the prompt return call about our truck! We brought our 2016 Ram 1500 Express in for a warranty.
In British Columbia
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