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Bad Circumstances, GREAT experience! - Adenniston
I wrote my less than a year old Jeep, went in to get a quote and info on getting a replacement and I had a replacement to drive the same day. I didn't have the greatest experience with the insurance process and getting a fair payout etc. But between Yolanda, Lisa and Vince they got it all sorted out for me. They were an amazing team to deal with, they went WAY above and beyond for me and would recommend them to anyone needing a new or replacement vehicle.
Amazing service - Karl and Cisca
We would like to thank Heinz Zahn for being an amazing service. So knowledgeable he definitely know his vehicles. We appreciate all you help. Warm and friendly person we will recommend him anytime. Awesome job Heinz
Awesome! - Susanne
I hit a pothole with my little Fiat - tire and rim was damaged. I had it towed to Okanagan Chrysler. I was stressed as I had to be at a meeting. Jen was simply awesome. Got me to my meeting as quick as humanly possible. Touched base with her after the meeting and she told me they'd have to order parts in and it didn't appear as though it would be fixed until the following week. I explained that I live outside of Vernon and work in Kelowna. She moved mountains and I had my car back by Saturday. Thank you all for the great service Every dealing I've had has been tremendous and everyone 'gets it'!
A +++++ - Neil Mc
This is our 3rd purchase from Joe Abenante. His customer service and knowledge are outstanding. Tell him what you want and you will get it, nothing's a problem. Joe's THE man!!!.
Great Service - Little Red Jeep
Luke, Jackie and the crew at Columbia Chrysler are first class. Felt like dealing with family. Never ever felt pressured, great deal and friendliness. Would highly recommend them, in fact had a friend come in to purchase the Scion used and have another friend we are recommending Columbia Chrysler.
Of all years buying cars, have never had such great relationship with the people at Columbia Chrysler. Would highly recommend them to anyone.
“Highly recommended” Marius B - mariusb
We were looking for a truck, Jordan in finance quickly and efficiently handled our finances. Arnold in sales were equally helpful and within a day we were set in a used truck. The truck ad a mechanical failure, however the service from reception to parts and mechanics, managers and sales exceeded all expectations. Not only was the issue rectified, the inspection was redone at no additional cost. Thank you for a true customer experience.
The Best in BC , - WDforsyth
I just have to thank O`Connors for My Best experience to date . Been looking for 4 mon. , Kevin greeted me with a friendly hand shake , and complete knowledge of the off brand vehicle I was interested in . Treated me like I was buying a new Viper . Excellent salesman ,and a nice guy . I Was treated like I was the only person in the place . Ms. JJ the beautiful and intelligent young lady , kept me smiling , and looked out for all my best interests .You two are the best ,Thank you for a Great experience .Looking forward to my first service . Thank you again .Wayne forsyth
Top Reviewed Specialists At This Dealership
Friendly, helpful staff - Seabadger
I was at several other local dealers before I came to Skookum. Paul approached me and was real friendly and asked me several questions about what I was hoping to buy. We narrowed it down to a new Cherokee Trailhawk. The process went so smooth. Steve and Bernie did the appraisal and we arm wrestled a little on the trade value but in the end we both agreed on a price, It took about another hour to get through finance and I was driving away at days end. Ditto's to Paul and the staff at Skookum.
My new ride - Ro
I love my new Chrysler 200 thanks to Kevin B.
He got a me great deal on my car.
Thanks to him
I'm very happy and I would recommend going there and talking to him.
No doubt u will find him funny and great at his job.
Thanks again kevin
Exceptional Service - Steve S.
Had an issue with an oil leak with my 2014 Dodge Journey, they promptly investigated, ordered the part and installed. Later they diagnosed a foul odor that turned out to be my air filter that was covered in oil from the leak. They replaced the filter and thoroughly flushed out the system, all smells great now. The service manager Philip was very patient and took the time to listen and investigate my experiences. Thanks for going the extra mile in customer service!!!
Bad Communication from staff to owner - Dodgefam4
Very bad communication between how the owner wants things done compared to how the employees do it. We went in with a certain amount for a down deposit and the finance agent come back with to us with an agreement and monthly payment. OK but we just need the final ok from the owner. TWO different department staff members said we got the vehicle, the waiting is just a formality. They made us pay a deposit and put a sold sign on the vehicle.
Three days later after us calling and them apologizing as they haven't gotten to our situation yet, they finally call and say "no sorry the owner needs DOUBLE what your offering" EXCUSE ME!
Such a waste of time having to drive all the way back (not from the area) and get the deposit.
The owner NEEDS to communicate with the staff on what their parameters are! Not let them just fling amounts around. Very bad service.
Side note, upon returning all we saw were all the 20 year old sales guys playing paper basketball.
It seems to be a frat house.
Never going back!
Amazing team - Tina09
I want to thank Rick, Warren, Lee and everyone else involved in finding us our 2016 jeep Cherokee trailhawk! We were dealing with another dealership before who was giving us the run around when they didn't bring in the vehicle We were promised. I then went to woodgrove Chrysler and they went above and beyond to get me my dream jeep! I want to thank everyone there for turning my car buying experience from bad to good!
Withheld recall information - BCH
Friendly and helpful until I asked for a Car Proof on the vehicle I was considering. Three times I asked, Three times I was told I did not need one because: "Requesting the car proof for this CRV isn’t going to help anything. Just do (sic) to the fact that there hasn’t (sic) been any accidents or anything wrong with this vehicle in its rather short life."
Finally I found online the two outstanding recall notices for exploding airbags. I informed the salesman that I would not be purchasing and asked that the vehicle be fixed before it was offered to anyone else.
Two days later I see the 2011 Honda CR-V is still advertised online with no mention of the safety issue.
Clean, quick no games - Gunni
Very nice experience Robert was a very gentle "non pushy" sales man and Stefano did the deal without any "slime" tactics . Financing was the same Lynn was just very outgoing and easy to deal with. She got me the wanted deal and worked hard around my complicated financing environment. Love my ne ram truck. Thank you for the great service.
no pressure - the bross
Tiffany was wonderful showed us vehicles suited to our needs & desires. Friendly & never felt pressured at any point in the process. My wife & I both enjoyed the experience. This is our 1st brand new vehicle purchase & everyone we dealt with were helpful . would recommend Go Dodge to friends & family!!
Wonderful staff and good selection - Devon123
I recently purchased my first Dodge product and was very happy with the staff and everything they did for me. Brad and Grant are fantastic sales people, they were able to find me the exact vehicle I wanted with minimal hassles and have been exceptionally accommodating in any requests I had. Highly recommended!!
Out of Town Promotion / Sales Manager is unprofessional - Sad with no Ride!
We were told about the out of town program, and all the promises to make the switch to Fernie Chrysler. After a month of being lied to , not getting calls back and waiting on a vehicle that was not even ordered, but we were told it was! I was asked to make another drive up , waste my day off, and i would have fuel paid, and lunch bought, and that we would find me another vehicle, I had to ask for the fuel to be paid, did not get any promised lunch, made an agreement on a second choice as the sales manager screwed up my first choice,, Only to find out on the Monday we would be lied to yet again! (he changed what we agreed on with 2 witnesses ! I would not recommend this dealership for the hassles and the unprofessional way the Sales Manager treats you. Its sad as the other employees there are so great and they loose all the business I would have brought , as well as the commissions deserved by them. I did write an email to the dealer/principle and was told he was looking into it, and would get back to me by last weeks end. Guess what Never heard a word... Still so shocked that in this economy and the damage social media can do, that I still was treated so terribly... PS they do not honor the out of town program so don't waste your time driving up.. The sales manager doesn't even know his products or what is posted on the webpage...
Easiest vehicle purchase - NLMD
We've bought 4 vehicles from various dealerships around town and never had such an easy transaction. We spent months looking for a good 7 seater vehicle at what felt like every dealership from Duncan to Victoria and finally settled on Willie Dodge for the 2016 Journey. When we came in a half hour before the dealership closed we were greeted by Frank who was easy going and willing to help us find what we needed. We went for a test drive and checked out the different options available. He wasn't pushy at all but was very willing to help us find what we needed and within our budget. We went home and decided to go ahead and make the purchase. It was super relaxed, didn't feel forced into a deal, wasn't being pushed into buying a vehicle with options we didn't need. I sat with Gerry from finance and again, he didn't rush through thing despite them being busy, wasn't pushing extra warranties, and was very knowledgable with and patient with my many questions. All in all it was a great experience and I'd highly recommend Frank and Gerry.
Go to Carter Dodge Chrysler Jeep in Burnaby instead - Spowermarshall
Service was terrible, staff was very unprofessional. The vehicle we looked at was 6000$ more than the exact same vehicle at Carter and the final loan was 20,000$ less, payments were 50+$ less biweekly and interest rate was less with Carter. I will never recommend jim pattison surrey location and will refer everyone I know and meet to go to burnaby to see Carter's dealership and staff!
wonderful service - canyon connie
the gentle man that I told him my problem too . walked right out to my jeep with me to see if he could fix it . when he couldn't .lined it with my service job.
I have to set my service for road condition .
this jeep was bought for me by a family member. but have been going there for years find it very helpful and friendly ,right down to let me keep my dog with me while wait.
Another awesome experience! - Dontbuyfromprestongm
Just purchased our 6th vehicle from this group, wow what an awesome experience! Moe, Cody, Joe, Zeead, all really great people to deal with that made our purchase easy and smooth as silk! Will definitely continue to shop at Haley Dodge for future purchases.
Excellent experience! - Boomer, rocks 2008
I searched for the perfect truck to meet all my needs but continually found dealerships pushing trucks I did not want. When I contacted Parksville Ram I dealt with salesman Tim. Tim was professional, courteous, product knowledgable, and honest. Prior to contacting Parksville Ram I learned 95% of Ram dealers are marking up there prices (dealer markup) significantly ($4-5000) to cover Ram incentives. I was offended...it's bad and dishonest business practice to me. Thankfully Parksville Ram is one of the few that doesn't add dealer markups and prove it when prices are broken down. I purchased my Ram 3500 longhorn and love it. Tim ensured a pressure free environment and followed up after I made the purchase. Thank you Tim and Bruce (owner) I appreciate your sale ethics when so many other dealerships lack.
Positive experience - Jeepgirl
I Made an appointment for a oil change and they've changed their customer service. I have to say I was impressed . Positive changes really nice to see.
My jeep wouldn't start. got me going in 2 hours! - The SWansong
Shane in the service got me going in a few hours with no appointment I was thankful for them bumping me in when I just showed up. They fixed my issue and got me going I was also surprised when they called me a few days later and followed up to make sure my jeep was still running ok! Great service, they went above and beyond.
Excellent place to go for your vehicle needs - Spowermarshall
I would recommend seeing Michael for your sales and ONLY, Billy for financing, he is the finance mgr at this location. Billy went above and beyond with our new vehicle purchase and we couldn't be happier! Thanks again for everything you did for us!
Always great service! - J.Thompson
Rhonda or Jodie always helps me get into service in a timely manner, and I've never had any issues with anyone being rude to me (though over the years I have watched many #!**#'s come in and be rude to the staff if the can't get in immediately) I find all of the staff to be very friendly and helpful. The new service Manager Carlo is especially pleasant to deal with
Great Sales Rep not so Great Sales Manager - 2017 Ram
Purchased a New Ram pick up from Rivershore and the sales rep Art we worked with was excellent he was easy to deal with and very friendly. Things were going well until Tom one of the sales Managers came over and "tried to seal the deal" by really pushing us to make a deal without any time to consider the deal presented to us. If it was not for Art we would have taken our business to another dealer simply due to Tom's arrogant nature and being way to pushy. Tom may sell trucks and cars every day so for him it is just another day at the office but it is not every day we purchase a brand new truck.
Simply amazing - Stylelss
Had the pleasure of meeting the Destination team. Fawzi my sales representative was amazing. Every question I ask was carefully and quickly addressed with accurate knowledge of the product and friendly service. He really went the extra mile to make sure I leave happy. There were a couple other matters indirectly related to the purchase of my car and he went out of his way to have them taken care of. I can definitely say I would be going back for my next car and would recommend his service to my friends and family.
Unfriendly. - Unhappy guy
Service department employees not very friendly. I was in for a minor problem with my block heater which they installed and was told what do you expect it's -26. It seemed to be working much better after they apparently did nothing to it!
Very poor loyalty! - fishnut
Have purchased vehicles there, tires, you name it. They have failed me twice recently on providing any help for poor parts they have sold and installed. I will never buy or have a vehicle serviced there again!!!
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