service - willy
still looking for answers from passed service done on some friends cars,this truck was ready to go and paper work took no time liked the speedy staff !
A Perfect Sale 完美的销售 - Liu Jie
Yucan Tang ????????????????????,??????????????????!!
Best Sales I have ever met, love how he market and differentiate himself and how he go through and pay attention to every single detail during the car purchase process.
Patient and understanding - Terry Mitchell
This purchase was made after a two month search.
Collin was recommended by our daughter and son in law , having bought their vehicle earlier in 2016.
My daughter LOVES her Renegade, which is a testament that she was put into the right car for her.
We had dropped by the dealership to check out a slightly used vehicle, to see if it would meet the comfort level for my wife. We were informed that JEEP was discounting models that we were interested in, to the point of used car pricing. This started a series of test drives of models and option packages, we otherwise would not have even considered.
We got what we wanted and more.
Drove away with a top of the line truck! - ShaneOmack
Mans was a great salesman with regards to me getting the truck of my dreams! He worked hard to get me the best price possible and then some. He always made sure that I was comfortable with every decision along the way. He will really put in the effort to find the vehicle that you are looking for as well as offering sound advice to put you into the vehicle that suits your needs. Calvin Young, thanks for crunching the numbers and getting the total amount down to the lowest price. The finance department did their very best to get me the lowest rate and the affordable payments I was looking for. Ryan in finance did a great job but Mans did a better one seeing as this is my second truck that I have bought from him. He deserves an extra bonus. Fun, friendly and a pleasure to work with. If you are reading this, go and ask for Mans and don't forget to say that I referred you! Haha!
Excellent Service - Randall Maxwell
Bought a brand new Ram 3500 in July 2016
Brought my truck in for Its first Service
I dealt with Justin in Service and he was Phenomenal!
I have dealt with a lot of Service people over the years at different dealerships, and Justin is First class!!
Attention to.detail and addressing all concerns were top of the list with Justin. I was even recommended things that I did not think of.
A big Thank You to Justin and Richmond Chrysler. I will definatley be recommending this Dealership to Friends and Family for.new car purchase and service.
Great experience - Charger
Dustin was super helpful, very knowledgeable and friendly. He showed me the vehicle in great detail, sent a video when I wasn't able to come in, even offered to pick me up! Then he came in early to accommodate me.
Also, No surprise hidden costs which was a huge bonus!
Excellent - Happy new owner
Just got a new Jeep Compass. This was the best choice in vehicles that I have made. Brad Smith was great in helping me to choose this new vehicle.
Friendly, helpful staff - Seabadger
I was at several other local dealers before I came to Skookum. Paul approached me and was real friendly and asked me several questions about what I was hoping to buy. We narrowed it down to a new Cherokee Trailhawk. The process went so smooth. Steve and Bernie did the appraisal and we arm wrestled a little on the trade value but in the end we both agreed on a price, It took about another hour to get through finance and I was driving away at days end. Ditto's to Paul and the staff at Skookum.
Thank you Dave Cragg!! - Dani
A special thank you to Dave Cragg and Mitch Trotman for resolving the hood / wrap issue on my jeep and to Lorraine Garret for coordinating resolutions for the other issues!
Will Ezzat - Jeepgirl
Will Ezzat was my sales person. He was awesome!! He found the jeep Cherokee I wanted and got me an amazing deal. He was personable and I didn't feel like I was speaking to a sales guy. I would recommend him and this dealership to everyone. They did everything they said they would.
Great customer service! Amazing deal - Jeepgal
We have been looking for months for a good deal and Harris Dodge offered one right away! We got to drive away with our dream car at our dream price! Everything went quickly and smoothly! The GM Craig Sabouirn and the sales manager Rob Muloin dealt with us themselves and we couldn't be happier with the service!!
Withheld recall information - BCH
Friendly and helpful until I asked for a Car Proof on the vehicle I was considering. Three times I asked, Three times I was told I did not need one because: "Requesting the car proof for this CRV isn’t going to help anything. Just do (sic) to the fact that there hasn’t (sic) been any accidents or anything wrong with this vehicle in its rather short life."
Finally I found online the two outstanding recall notices for exploding airbags. I informed the salesman that I would not be purchasing and asked that the vehicle be fixed before it was offered to anyone else.
Two days later I see the 2011 Honda CR-V is still advertised online with no mention of the safety issue.
Be honest - Marilyn Bremner
I purchased a used 2012 Yaris Toyota LE last year at Coquitlam Chrysler from Joe who runs an office out of there. The purchase was made from Coquitlam Chrysler. After a test drive and inspection at the lot my daughter noticed a nail in the left front tire. I purchased and signed the paperwork after Joe assured me it would be detailed, serviced and the tire repaired. Upon pickup several days later I was told there was no spare key and there was a small dent in the left side door which wasn't there before. When I protested Joe was quick to advise I could pick up a spare key at my own cost. He had no idea why there wasn't a spare. I only have 1 key. He brushed off the fact there was a dent and it obviously happened at the car lot before I picked up the vehicle. I got "sucked" in to buy a useless warranty for $2,500. In total the cost was over $17,000. I contested one clerical error on the agreement. It was a few months later when the tire kept leaking air that a technician found that the nail was still in the tire and had never been repaired. Also, the cabin filter hadn't been changed, had cheap tires and who knows what else. I wouldn't recommend this dealership to anyone. In the last 10 months two relatives bought new vehicles one a beautiful black Dodge Challenger. They lost the business due to my input. Next time I will know better!
like talking to family - terry.p
purchased a 2008 dodge dakota , salesman Ben did not rush me as we looked around the truck . relaxing test drive , talked about what I wanted truck for , no pressure , I think all salesmen should ask what vehicle is used for maybe you like something but your needs are better with something else , would refer anyone looking for a vehicle. finance was also great to work with , J. C, Dayne knows her job well , pleasure working with both Ben and JC
Out of Town Promotion / Sales Manager is unprofessional - Sad with no Ride!
We were told about the out of town program, and all the promises to make the switch to Fernie Chrysler. After a month of being lied to , not getting calls back and waiting on a vehicle that was not even ordered, but we were told it was! I was asked to make another drive up , waste my day off, and i would have fuel paid, and lunch bought, and that we would find me another vehicle, I had to ask for the fuel to be paid, did not get any promised lunch, made an agreement on a second choice as the sales manager screwed up my first choice,, Only to find out on the Monday we would be lied to yet again! (he changed what we agreed on with 2 witnesses ! I would not recommend this dealership for the hassles and the unprofessional way the Sales Manager treats you. Its sad as the other employees there are so great and they loose all the business I would have brought , as well as the commissions deserved by them. I did write an email to the dealer/principle and was told he was looking into it, and would get back to me by last weeks end. Guess what Never heard a word... Still so shocked that in this economy and the damage social media can do, that I still was treated so terribly... PS they do not honor the out of town program so don't waste your time driving up.. The sales manager doesn't even know his products or what is posted on the webpage...
Easiest vehicle purchase - NLMD
We've bought 4 vehicles from various dealerships around town and never had such an easy transaction. We spent months looking for a good 7 seater vehicle at what felt like every dealership from Duncan to Victoria and finally settled on Willie Dodge for the 2016 Journey. When we came in a half hour before the dealership closed we were greeted by Frank who was easy going and willing to help us find what we needed. We went for a test drive and checked out the different options available. He wasn't pushy at all but was very willing to help us find what we needed and within our budget. We went home and decided to go ahead and make the purchase. It was super relaxed, didn't feel forced into a deal, wasn't being pushed into buying a vehicle with options we didn't need. I sat with Gerry from finance and again, he didn't rush through thing despite them being busy, wasn't pushing extra warranties, and was very knowledgable with and patient with my many questions. All in all it was a great experience and I'd highly recommend Frank and Gerry.
Liars! - Upset Customer
They blatantly made false promises! If you cant promise something, then dont mention it! Do not buy vehicles from this place unless you want to be ripped off
Customer care - Keyman
Went there to have my 2 keys cut an programed for my Jeep. The keys where purchased of shore by me . This dealer did not refuse to program them not like the dealer we purchased our Jeep from some where in Maple ridge! They wanted Me to buy a key from them at large amount of cash. Because of this small job Pattinson Chrysler Jeep did for for me incates to me that they are out to help customers , which in turn will make this the dealership for my service and future car purchase.
Unfriendly - Unsatisfied
I am writing this review on account of a rather unfriendly encounter I experienced with the staff at this dealership. I parked on the street near their business but didn't have any quarters for the parking meter so I went inside and very politely asked if it might be possible to get some change from a 20 for the meter so I don't get a ticket. The first gentleman said no problem, and referred me to this other lady who gave me change for my $20 bill but in a very condescending tone said "we don't normally do this, we have a certain number of things and that's it" I expressed how appreciative I was that they were making an exception and she handed me back some change. I asked for some quarters if possible "if they have enough" and her response as she reached into a very full till of quarters was "well not really" then she handed me back the change but was 50 cents short and walked away. She was very rude and I know that I will never be giving them any business because of that. There are plenty of other options around town run by much more friendly and caring people.
Amazing Team!!! - McLeans
Norah, Mo, Cal, and Codie are AMAZING!!! This team will make your buying experience smooth, fun, and hassle free!!!! Highly Recommended...Over and Over Again!!!!
Excellent experience! - Boomer, rocks 2008
I searched for the perfect truck to meet all my needs but continually found dealerships pushing trucks I did not want. When I contacted Parksville Ram I dealt with salesman Tim. Tim was professional, courteous, product knowledgable, and honest. Prior to contacting Parksville Ram I learned 95% of Ram dealers are marking up there prices (dealer markup) significantly ($4-5000) to cover Ram incentives. I was offended...it's bad and dishonest business practice to me. Thankfully Parksville Ram is one of the few that doesn't add dealer markups and prove it when prices are broken down. I purchased my Ram 3500 longhorn and love it. Tim ensured a pressure free environment and followed up after I made the purchase. Thank you Tim and Bruce (owner) I appreciate your sale ethics when so many other dealerships lack.
Positive experience - Jeepgirl
I Made an appointment for a oil change and they've changed their customer service. I have to say I was impressed . Positive changes really nice to see.
Always great service! - J.Thompson
Rhonda or Jodie always helps me get into service in a timely manner, and I've never had any issues with anyone being rude to me (though over the years I have watched many #!**#'s come in and be rude to the staff if the can't get in immediately) I find all of the staff to be very friendly and helpful. The new service Manager Carlo is especially pleasant to deal with
Super happy customer!! - Tracy
Amazing customer service and very friendly staff. Ernie Ware was our sales associate and he went way above and beyond to get us the right vehicle to match our family's needs. We will buy our next vehicle from him and refer our friends.
Worst experience of my life. Do not recommend!!! - Neverbuyingfromdodgeagain
Worst customer service ever!!!! Not only do they rip you off and try to take all the money you have, but they don't even want to provide service!!!
I've been having issues with my 2014 jeep patriot (that I had mistakenly bought from them in November 2013). Now that my engine is having issues, they can't even be bothered to do anything about it, instead they tell me to take it back to Kal Tire and have them work on it. They're basically telling me my jeep is fine because it's running for them right now, and is even driveable. Which it is until you're driving and then all of a sudden the engine fails and you're stranded. Which is what happened to me on Saturday when I was driving out of town on a back road with minimal cell service. Luckily I was able to call a friend to pick me up and call CAA for a tow.
Dodge is trying to tell me it's bad fuel, but I had my fuel tank drained by kal tire in November when I was first having engine issues, and they even replaced the fuel and oil.
Biggest mistake of my life was trading in my luxurious Chrysler 300 touring for a xxxxxx base model jeep that a couple years later is having issues with the engine. Not only did they sell me a xxxxxx vehicle but they ripped me off so hard on my trade, which is my fault because I should've caught that at the beginning. Lesson learned, never buying from cranbrook dodge again and I don't recommend anyone else does either. And from what I've recently heard from others, this isn't the first time they've provided terrible customer service. They fail to understand and empathize my frustration and instead are victimizing themselves. What a joke.
Unfriendly. - Unhappy guy
Service department employees not very friendly. I was in for a minor problem with my block heater which they installed and was told what do you expect it's -26. It seemed to be working much better after they apparently did nothing to it!
Very poor loyalty! - fishnut
Have purchased vehicles there, tires, you name it. They have failed me twice recently on providing any help for poor parts they have sold and installed. I will never buy or have a vehicle serviced there again!!!
indifferent and unorganized - an2882
went here to buy a cherokee.called in 1 week in advance and booked an appointment.when we reached there the cars were not ready.the sales person(walter) took a lot of time to arrange for the cars.we felt that he was essentially indifferent to our needs, or may be he wrongly presumed that we are window shopping.he didnt have to say much to us.not the first time iam buying a car.
we wanted to know about lease options.we were expecting something on paper with everything written in black and white exlpaining how much the lease will be and how the lease will be calculated.but all we got to hear was a verbal amount(which he presumed will be too much for us).
iam not going there again .
poor service - Maks
they agree that my jeep has some issues, but according to them US Chrysler doesn't give the approval to fix them. What a joke!
Price Gougeing - rick42wood
Called Parkers parts department to inquire about the cost of updating my navigation system map and was told it would be $695 plus installation. I called another dealer and was pointed to a website. Price on the website was $149 US. They send a stick and you just plug it in.
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