On 5/22/2013 8:33:38 AM Stacey0317 wrote:
Yesterday my car's brakes went off while driving. Only 2000km after last maintenance at DUECK. fortunately I was not so fast, otherwise can you imagine that? I could have been killed. Now these people are saying its not their problem and I have to pay 120/hr to fix it! They sold the car to me and I do severe maintenance at their service, and now when problem occurs, I can't even believe they act like this. These people are not ones you can trust!
On 5/21/2013 8:04:28 PM redcoat1 wrote:
Took by vehicle, 2010 GMC, in for a regular service on May 13/14, 2013 and was met and looked after by Richard Stewart. Mr. Stewart and very courteous, professional and it was obvious that he is well informed about his duties, responsibilities and customer satisfaction. In my opinion, Mr. Stewart went "above and beyond" to ensure that your service department exceed my expectations. He took the time to explain matters to me and provide me with the necessary information I was thoroughly satisfied with all aspects of the service and will have no hesitation to deal with your dealership in the future. Excellent interpersonal skills and I would describe him as a "people person."
I would also like to thank "Janet" in the reception area for her kindness, consideration and advice she offered.
Keep up the excellent work!