12 Alberta Mazda Dealers

I bought a used vehicle at LA MAZDA Leduc on Friday, Dec - Nick

I bought a used vehicle at LA MAZDA Leduc on Friday, Dec 15. Alex, the sales associated was most helpful and straightforward. Note I purchased the vehicle long distance from Calgary so except for the official signatures on the documents it was all conducted electronically. Having purchased many vehicles over the years there was a heightened sense of precaution on my part. Alex was very prompt in responding to my queries and requests. I went to pick up the car on Friday which was the day the QE2 was closed along a long stretch. The vehicle looked great with new winter tires (I purchased from them) installed in short order. I was anxious to get back on the road to Calgary ASAP. So a kudo also to Craig in finance. He expedited the paperwork as fast as possible and even gave me a transit sticker so I did not have to run to the registry office for new plates before getting on the road. I give 4 stars. The dealership, and I emphasize THE DEALERSHIP lost one star due a bit of obfuscation. The documentation stated there were two keys to the vehicle and indeed there were two physical keys. I was handed one key fob and one emergency key excluding the accompanying key fob. Turned out the second fob does not work however two key fobs were displayed in the photos that accompanied the ad on the website leading one to assume both worked. In the big scheme off things not a huge issue, but still.

Excellent Experience had in my purchase of a used truck - James Saunders

Excellent Experience had in my purchase of a used truck from them thanks again Jarred

The salesman was excellent. - SALLY

The salesman was excellent. The money person and assistant sales manager were not willing to give and take a bit. No dickering. This was very disappointing and did not leave us feeling as if we had any control. The money person said paying the total price of the vehicle by cash was a disadvantage to them and did not score us any points. We felt like we should have walked away from the deal. But we went ahead and we felt dirty because of what we had done. Friends had told us MAZDA was an excellent brand but the Gary Moe dealer was far from an open and inviting dealership. I reiterate the young salesman did everything right. But we will NOT buy from them again.

know their job, trying to find an approach to everyone. - sashenkamykolenko

know their job, trying to find an approach to everyone. I definitely recommend them, thank you

I bought my Mazda from Sarah H. - denisew

I bought my Mazda from Sarah H. She was excellent, great knowledge base, very personable and professional. All credit to her, General Manager at Landmark Mazda, because I wasn’t set on a particular model or make while vehicle shopping. I’d been in a few dealerships and left….to think about it. And yes, I left your dealership … to think about it. And returned. Sarah sold me on the CX-5 Kuro thanks to the information I received while we test drove another car. Loved the simplicity of the actual purchase too. Thanks Sarah H!!

Prepare yourselves for a cautionary tale of deceit and - ashish961984

Prepare yourselves for a cautionary tale of deceit and aggression at Sunridge Mazda in Calgary. As a Mazda enthusiast, I walked into the dealership with high hopes, only to be met with the slimy tactics of sales agent Zeeshan Virk. At first, Mr. Virk appeared professional, but his façade quickly crumbled as negotiations progressed. His tone became increasingly aggressive, and his body language exuded arrogance. It was as if he believed he could bully customers into submission.To add insult to injury, Mr. Virk demanded an outrageous non-refundable deposit of $2500 before even considering discussing the vehicle's price. This blatant attempt at extortion left me fuming with indignation. But wait, it gets worse. Mr. Virk then had the audacity to push a $2500 "Diamond Elite" membership down our throats, insisting it was mandatory for purchasing the vehicle. He went so far as to suggest that Sunridge Mazda could refuse to sell us the vehicle if we didn't comply—a despicable act of coercion. This experience was not just disappointing; it was downright infuriating. Sunridge Mazda should be ashamed to have such a manipulative individual representing them. Potential customers, beware: Sunridge Mazda's sales tactics are nothing short of predatory. Lastly, when I inquired about the possibility of a military discount, as I am an active serving member of the Canadian Armed Forces, Mr. Virk's demeanor shifted from dismissive to downright disrespectful. His reaction implied a lack of appreciation for the sacrifices made by those who serve our country, a behaviour that is not just unacceptable but downright appalling. If you are a CAF member or a veteran, please stay away from this dealership, there are plenty of other dealers. In conclusion, my encounter with Zeeshan Virk and Sunridge Mazda was a nightmare fuelled by aggression, disrespect, and unethical behaviour. They do not care about people but their profit. I read couple of other reviews about Zeeshan Virk and I am not surprised with the experience people had, who had to deal with him. After speaking with the owner, it was like banging my head against the wall, such a sloppy way to conduct business where on one side their sales agents are ramming the “Diamond Package” down any prospective buyers throat, and the dealership is insisting that it’s optional. So many other reviewers say the same thing but the owner wants to prove that they are right and other people are wrong. Seriously, steer clear of this dealership. Save yourselves the trouble and take your business elsewhere. Sunridge Mazda has lost a customer for life.

The service department is more than glad to perform paid - bdal.service.consulting

The service department is more than glad to perform paid work. If you want a very obvious warranty repair…. Good luck. They will say they are “ checking with mazda “ to see if its a known issue. While you wait for an answer, they close the work order and never call to update. NO intention of helping you. 3 trips to service… nothing but excuses. Small town mechanic diagnosed in under 10 minutes. Don’t ask Aniz the service advisor a technical question…. He will leave you 5 minute voicemail of mumbling and no explanation. You will be told to fix it yourself in the end. The service manager all but lied to my face. Said they want to find a solution and then nothing. 3 years unlimited km warranty?? More like 3 years unlimited excuses. SOURCE: 2 brand new vehicles purchased there. THERE ARE LOTS OF CHOICES OUT THERE !!! Sundance will not back you up after the sale!

We bought our vehicle and was charged 500$ for an illegal - brennen303

We bought our vehicle and was charged 500$ for an illegal GPS system which they told us we would have to replace in a year. We got a warning to update and when we tried it told us to contact the dealership and police. The dealership has refused to return our calls in 2 months after several messages. These guys are scammers in every way and should not be trusted. We will be filing a police report.

WARNING! - Concerned Car Owner

WARNING!!! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, received a call from Service agent saying cabin filter needs replacing ($80 CDN) and Block Heater damaged ($232 CND) and wanted confirmation to do the work. I said NO...it seemed odd that after only 15k, city driving only would need a new cabin filter and I wanted to see the damage to block heater, before they fix it. I went to Stoney Trail Mazda wondering how my block heater got damaged? When I got to the dealership, the service agent showed me that the cord attached to block heater was broken and felt I must have driven off with cord plugged in. I told him, here is the problem with the service departments findings: 1.) I thought when you (service agent) said the block heater was damaged...it was the block heater, not the cord. 2.) The block heater has NEVER been plugged in...the car only goes from inside an attached garage to an underground heated parking lot at my place of work. It was dark outside when I picked my vehicle up and when I looked at the block heater cord the next morning, the cord was NOT the same cord that was originally on my Mazda! The cord was a beat up old electrical cord that had been wrapped a long time ago with electricians tape. I contacted the service manager at Stoney Trial Mazda and explained that his department just tried to scam me by telling me work needed to be done. The service manager politely told me there is no advantage to them scamming me and said he would look at the cabin filter and block heater cord. I told the Service Manager him checking after the fact would be a waste of time. I explained to the Service Manager that when I said NO to the work being done, they just changed original cabin filter and block heater cord with a dirty filter and a broken block heater cord. The Service Manager didn't see how THEY (Stoney Trail Mazda) could make money lying about the filter and damaged cord. I slowly explained HOW they probably make money by lying: 1.) Most people would take the service department's work on the work needed to be done and approved the work. 2.) The mechanic does nothing other than the essential maintenance (hopefully) and parks vehicle for pick up. 3.) Customer comes to pick up vehicle, pays the $400+ bill and is none the wiser. 4.) No parts were used by Stoney Trail...mechanics time is zero, but charges for 4 hours of work...with no work needed to be done, parks the car and repeats a scam with next car, which means the Service Department can push through a lot of vehicles in one day...making money! In the end, the Service Manager said it was probably the Mazda dealership I bought the vehicle from that scammed me. I told the Service Manager i have never taken my Mazda to the dealership I bought it from, because Stoney Trail was more convenient. The Service Manager insisted it was the dealership I bought it from and to contact them. In SUMMARY, my personal experience with Stoney Trail Mazda, the service department tried to scam me and when I called them on the scam. The mechanic scrambled...replaced original cabin filter with a dirty one they had laying around and replaced original block heater cord with a bad cord laying around. HAPPY ENDING....FORTUNATELY! I talked with Service Manager at Kramer Mazda where I bought the Vehicle, explained everything to him and KRAMER MAZDA WILL FIX EVERYTHING UP...NO CHARGE!!!!

We went to look at a vehicle that I had found on their - Amazing

We went to look at a vehicle that I had found on their website. Every staff member we had any contact with was amazing! They were very friendly and they made us feel very welcome! Donna was our salesperson and she was just wonderful! She was fantastic and was extremely helpful! We could not have asked for better! David Sosa went out of his way to help us all make a deal! Truly amazing! Though we bought a used car, we showed up to our car in the Dealership with a bow on it! Never been treated like that before…just thrilled! They make you feel special no matter who you are! Not many Dealerships are like that, more like you are bothering them! We love our car, we love the experience of getting one, and we love the people at North Hill Mazda for their exceptional professionalism and commitment to all who walk into their Dealership! We can’t thank you enough for all that you have done! Thank you!

Arvind, Matt, and Steve did a great job with my car - soorajminhas

Arvind, Matt, and Steve did a great job with my car buying experience making it painless and efficient !

extra milers - len

When we purchased a new vehicle from this dealership, the salesmen were top notch. Dan, Jeff, Daryl, actually listened to what was important to us and went the extra mile in service provided. We now own a 193 Mazda truck and a 2018Mazda SUV. Will be shopping here in the future. This was an excellent buying experience. We were especially impressed with the owner Barry. I Highly recommend this dealership.