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Pleasant experience - Brian McBeath
Friendly, personable, caring and attentive. Never once felt pressured. Accommodated all my needs and showed me all I needed to know about the cars I test drove. Highly recommend Zain
Amazing staff at Infiniti Gallery - Tam Truong
The staff at Infiniti Gallery were all amazing to deal with and super friendly. Yuan helped us buy our first Inifiniti, and Natasha was super friendly and helpful with our service appointments. Even the shuttle driver was great to talk to. Our buying experience was great! I would definitely recommend Infiniti Gallery to all my friends and family.
Recent Used Car Purchase Experience from Ericksen Infiniti - CP
We recently purchased a slightly used Lexus (2016 model) from Sam Rahall at Ericksen Infiniti. The process was very smooth and organized. Sam always made himself available during the entire process and was fair when we negotiated the closing price and conditions. When we picked the car we were notified that the vehicle was missing the privacy cover (for trunk of vehicle) and the second key fob. Sam arranged to get the privacy cover the next day and offered to drive right to my work to drop it off.
The key fob was a little more problematic. The general manager (Robert) got involved in helping Sam try to track down the fob from the previous owner. When they had exhausted the search Robert committed to replacing the fob. They had me bring in the Lexus to have the new key fob programmed. Within the hour Sam returned the vehicle to me with the new key fob. When I offered to pay Sam said that Robert had covered the cost. This was a nice surprise and showed a business/customer friendly attitude for Ericksen Infiniti.
Our other vehicle is an Infiniti (FX35) which we have been servicing at Ericksen since we bought it in 2010, we will continue to service it Ericksen.
Very good overall experience both with vehicle purchase and vehicle service experiences.
$ 350 OIL CHANGE - unhappy
THEIR SERVICE DEPARTMENT REPLACED AIR FILTERS THAT WERE ONLY ONE WEEK OLD, SAID THEY WERE DIRTY. CHARGED $100 . DISHONEST OR STUPID?? EITHER WAY I WONT BE BACK!