Young Kia

In my eyes customer service is everything. A company is only as good as its customer service. My husband and I were traveling late at night when our 2023 Kia Sorento malfunctioned in the middl A company is only as good as its customer service. My husband and I were traveling late at night when our 2023 Kia Sorento malfunctioned in the middle of an intersection. We took it to the nearest Auto Zone since we were out of town and it was late. We got the codes printed out and cleared. We scheduled an appointment with Young Kia and took it in to get looked it. I was extremely frustrated with Larry Nebeker & his unprofessional way he handled things. He wouldn't even look at the car. He was confrontational and it was handled very poorly. More

Made an appointment for service. They said it would be 1-2 hours. I called back 4 hours later to check on my car. They hadn't been working on it at all because I wasn't there watchin They said it would be 1-2 hours. I called back 4 hours later to check on my car. They hadn't been working on it at all because I wasn't there watching them. Very poor service. More

Left my car sitting for a month before looking at it. Did not offer a loaner car though I asked for one many times with the service manager Connor S. I was told my car wasn't looked at because the techni Did not offer a loaner car though I asked for one many times with the service manager Connor S. I was told my car wasn't looked at because the technician was on vacation. I only got a loaner car after complaining to the GM Dallin. He asked Connor why I didn't receive one for so long and Connor acted as though he knew nothing about my situation to save face in front of the GM. To top it off, I spent almost $6k to repair my car and this dealership doesn't have my correct name and they put an address that is not even closely affiliated with mine. Awful business all around. More

John Petty over at Young Kia was wonderful! Treated us like people and helped us work through some different options. Could not be happier!! Treated us like people and helped us work through some different options. Could not be happier!! More

Trey, tanner, and Larry in service are amazing. Hands down, the absolute best service we have ever had. We had dropped our car off for a motor replacement and we were told that is was going to take Hands down, the absolute best service we have ever had. We had dropped our car off for a motor replacement and we were told that is was going to take a while to get the motor replaced so we knew going into it that it was going to be at the dealer for a few months. They explained everything upfront so we were never caught off guard. The motor replacement situation took about 2 months to get completely done. While it was sitting on the lot, the paint had dirt and dust sitting on it and while baking in the sun, the paint oxidized and faded. Without any hesitation, tanner and trey said they would take care of it. They had their detail team buff, polish, and put a clear coat protection on the whole car. We didn’t have to ask them to do this. They felt like it was the right thing to do and we couldn’t be more impressed with how they treated us and the whole situation. These guys are seriously amazing. Now we have a car with a brand new motor with a longer warranty and we couldn’t be happier with the work done and the service provided. Thanks again again guys! More

Great people to work with! Highly recommen coming here! We will be using BOOMER every time we buy a car! Fast Friendly Clean Kind! Highly recommen coming here! We will be using BOOMER every time we buy a car! Fast Friendly Clean Kind! More

Terrible experience and unethical. We are looking for a specific vehicle and were told there was one there we could test drive. We drove an hour each way and half a tank of gas (at $5+ We are looking for a specific vehicle and were told there was one there we could test drive. We drove an hour each way and half a tank of gas (at $5+ per gallon) to be told there was not one there and that they can't even be ordered right now. What a joke! They didn't seem to care that we were lied to or that we would never buy a car from them. I guess when people are lining up to buy cars customer service gets flushed down the toilet. Completely disgusted! More

My daughter bought a car and it’s been the worst experience ever. She had issues with her application and had to redo everything. She found things wrong and it took 2 weeks to even get her schedule experience ever. She had issues with her application and had to redo everything. She found things wrong and it took 2 weeks to even get her scheduled and her having to call in multiple times . They have had her car going on 4 weeks now. Sales guy Mark ‘accidentally’ sent text to her instead of co-worker saying ‘she’s driving me crazy. She’s mad at me that the parts took a while’ No Mark!! she was frustrated at the fact no one would tell her the status, she was frustrated for not getting a straight answer, she was frustrated because it’s taking so long and she repeatedly asked if the other issues had been looked at and you never responded. Sending a text saying she’s driving me crazy then trying to make up saying sorry wrong customer. If that’s how you talk about your customers. SHAME on you!!! More

Marked up way over mark,have been trying to get a refund that was promised for over 4 months,very poor customer service,will never return or refer anybody to this dealership that was promised for over 4 months,very poor customer service,will never return or refer anybody to this dealership More

I spent over $40,000 on a certified pre-owned electric vehicle. They told me that the prior owner took the charging cable, and that I would have to replace it on my own. They also sold me the car with 50 vehicle. They told me that the prior owner took the charging cable, and that I would have to replace it on my own. They also sold me the car with 50 mi worth of battery charge (equivalent to selling a gas car with an empty gas tank). Luckily, the finance person recognized that selling an electric car without a way to charge it was ridiculous and he did rectify the problem. What was most irritating was that I later found out that the car was registered to the salesperson (Mason), so the "prior owner" who took the cord was him. Lastly, they told me they could sell me a level two charger at "cost" for $750. A quick Google search revealed that this is hardly the price at cost. The car is great, but this is a dishonest dealership. I would specifically avoid buying from Mason (Another review specifically questions Mason's honesty suggesting consistent behavior). More