Woburn Toyota Scion - Service Center

Extremely unorganized and unprofessional dealership. I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call for any questions, and was told he was “busy” by someone else and he would call me back. He never called back but I watched him go to the cafe that upstairs in the waiting area multiple times. I waited a bit, met with him downstairs and asked for an update. I was told they had only worked on my car for 15 min even though I was there for an hour and half waiting. He told me it would be another 30-40 min. After 40 min, I went downstairs and waited another 10 minutes to be told they are just putting the oil in now. Fast forward another 30 min and it was finally done. The check out process was silent. I was patiently waiting and never got a “sorry for the wait” or anything of that nature. I might as well have been speaking to a robot. On my way out, I gave my ticket to the guys in red and my car was blocked in. They had a customer move their car but as I’m switching lanes two more customers fly by and block me in. Instead of asking them to move, no one helped me. I had to wait for an opening and speed out of there. Please bring your service elsewhere More

I am writing this recommendation with pleasuere to hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and commitment to customer satisfaction. He demonstrated a level of professionalism and friendliness that went above and beyond the average customer service representative. Branden has an innate ability to connect with customers, actively listen to their concerns, and provide clear and understandable explanations about the necessary repairs and maintenence. My car had trouble getting started that day, and I had to call AAA to get it jump started. After waiting several hours longer than usual for the service call, I was finally able to bring it to Woburn Toyota. Branden's technical knowledge and interpersonal skills brought me immense relief after the troublesome morning. The service at Woburn Toyota, specifically the repair department, has always been superior and I happily recommend their services to friends and strangers alike. On top of the extraordinary diagnosis I was thrilled to hear back from Branden later that day with the diagnosis and advice about my Toyota Prius. I was told I could pick the car up outside that day after the service department was closed. To my surprise when I came to get it I saw Branden again, who was working late to help finish up some other things and he walked me to my car. Overall the experience at Woburn Toyota was a delight. More

Agree with previous poster that TLDR avoid Richard Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car i Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car in for an oil change - Richard calls me over and says "have you noticed your car shaking on the highway?" I reply No. He says "well thats weird because your front right strut is completely exploded." He showed me a picture but I wasn't sure what I was looking at. He knew I had an out of state trip planned for that day (Friday) and he says my car is undrivable (how did I get to the dealership??) and that repairs would cost ballpark $2k+. He tried to get me in a rental car and started going through the details, but then was able to touch base with my husband so took the call to figure out a plan. At this point Richard became aggressive, reminding me my car was undrivable, but then started to ignore my questions, and began taking other customers while I was still standing at his desk, assuming I was being helped. My husband said leave, he said if the front strut was "exploded" I would know. We ended up taking the car to an independent mechanic who laughed and said it's absolutely not exploded, the rubber boot on it is just torn, if I want to fix it it's $20 but it's not even worth fixing/replacing. I was doing all my oil changes at Woburn Toyota and I have not been back and will not ever return. They're crooks, bottom line. More

TL;DR Richard Woolley, avoid him as your service advisor at all costs. He verbally berated me when I called to ask him some questions about my car. I will now never set foot in this otherwise nice dealershi at all costs. He verbally berated me when I called to ask him some questions about my car. I will now never set foot in this otherwise nice dealership because of him. I was recently helping my partner get an inspection done for a used Toyota Prius we had just bought. When I took it in, I was assigned Richard as my service advisor. At first, he was polite. When the inspection was done and it was time to discuss all of the issues that they found, I asked if I could record the audio of the conversation on my phone as my partner was not present with me and it would have been useful for me to have the audio of our conversation to share with her at home. He refused, and I said "OK, no worries," and respected his wishes by not recording the conversation. However, from that point on, any and all interactions with Richard became notably more hostile. I talked to him for about 5 minutes and he told me any remaining questions I have can be answered by the report he assembled for me. Trusting him, I left. When I got home and reviewed the report with my partner, we felt confused about some of it (the packet even told us to speak to our service advisor for more details). So I called, and when I got a hold of Richard, from the very beginning I was met with hostility. He started by insulting me for not understanding everything from the report and our prior conversation. Then he started talking about how he doesn't want to be held legally responsible for anything he says and said, "You even asked if you could record my voice yesterday, remember?!" Honestly, I don't get his whole hang-up on this point. When you call Woburn Toyota, they say the conversation is already being recorded on their end. Secondly, I at no point recorded our conversations. All I did was ask if it was OK with him if I did, and when he said no, I respected his wishes and didn't do so. I could understand the hostility if I recorded the conversation against his will, but that never happened. I tried reassuring him that I just wanted clarification about some of the issues I didn't get to talk to him about in our prior 5 minute conversation. Again, more condescension and hostility. I was basically berated for daring to ask questions about my car. The only reason I went to Woburn Toyota was to ask questions about my car. I feel it's pretty normal to want to ask questions about your car when mechanics find something wrong with it, especially if those repairs are projected to cost almost $4,000 from their estimates. I should have been able to do so without being berated, which is an insanely low bar that this dealership could not meet. More

I have been a longtime customer with 4 cars serviced here at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace man at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace manifold and Catalytic converter. I held off. Two weeks later in Maine car made more noise. Took it to Ira Toyota in Saco, Maine. They said a pipe gasket had come loose. they replaced it for $123. No issues since. I spoke to svs. Manager at Woburn Toyota and she said she would look into it and get back to me. Nothing in several weeks. To all users of this service beware and have them show you the part on your car that needs replacing. So very disappointed in Worn as a very long time customer. More

Been a customer for over 9 years and even moved away from the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2 the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2hrs. Every visit even a standard checkup and rotation of tires took 2hrs. Just waited 2.5 hrs to have a tire patched yesterday. After 2.5 hrs I walked down to check in on my car as I received no communication from my advisor. Whom I believe is a service manager lady asked if I was all set an I told her no, I've been waiting for a tire repair for 2.5 hrs and don't have a clue as to when it will be finished. My advisor heard this and gave her my paperwork. She tried to give me a story that it takes about this long to fix a nail in a tire, which I told her I don't believe and then proceeds to tell me that lady outside her door has waited 2 hrs for her tire. I said I don't care about that lady, I care about my service and my time you're wasting. She paid for my repair which I felt was definitely needed. She kept apologizing and all I said was your customer service here is bad. I never was told how long it would take nor if things were running behind or any status on my repair. I shouldn't have to go down and check in on my repair. She also proceeded to say well if you were told it would be 2 hrs would that be ok? i said i would have had questions regarding it taking 2hrs, but it would have been a start. I'm done going to Woburn Toyota. I would highly suggest you look for another dealership to service/buy your cars from. It's sad because for so long they were really good at customer service. More

I had the pleasure of working with Huthifa Karim to resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! More

Service quote means nothing there! ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We th ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We then brought the car in for installation. They notified us the service was done and billed us not the price on the quote but extra $300. We were shocked and could not accept it. They said they could do us a "favor" by taking down $200 but we still had to pay $100 extra. We were told we could speak with the service manager when she was "free". It was a long wait and she seemed very reluctant to talk with us. She said the quote was printed incorrectly by the system, by design, and she rejected it. They don't break down the prices in the quote, and the invoice is just a number for labor and a number for parts, so the numbers seem to be just arbitrary. We were really sad and ended up paying the extra $100. More

Thinking of buying or leasing a new car from here? DONT!! My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on November 1, and it has been sitting in their basement since December 8, due to a part availability issue, which is a direct result of their inability to correctly do their job. This dealership is completely incompetent in both vehicle service and customer service. I have now been without my BRAND NEW vehicle for 63 days and counting due to an issue with the WINDOW that was avoidable. Woburn Toyota has been completely useless, non attentive, and non-communicative during this time. My email to the service manager, has gone completely ignored and unanswered, and there has been no outreach by anyone to check in, which is unacceptable. My vehicle has now been sitting in their basement for 9 weeks, and there is STILL no resolution or even minimal attempt to resolve this matter. I have a vehicle that is being paid for and is unusable, which is unacceptable. Woburn Toyota has been completely incompetent and indifferent to this situation. Do they really expect customers to purchase a vehicle that they can’t drive? Sounds ridiculous doesn’t it? Well, this is what they have asked me to do. I have owned this car for 100 days, and have only been able to drive it for 37 or those days. The disregard of this situation by Woburn Toyota is completely unacceptable. Do yourself a favor and choose a different dealership. Our gut told us to go with Toyota of Danvers, and we should have listened. More

working with KARL SALEH at Woburn Toyota was a great experience. he made my whole process so simple. he was able to secure me an amazing deal, very knowledgeable professional, and was helpful. Definite experience. he made my whole process so simple. he was able to secure me an amazing deal, very knowledgeable professional, and was helpful. Definitely ask for KARL SALEH when you go to Woburn Toyota he knows his stuff and treats you with respect. More