Woburn Toyota

This dealer have the worst rude customer service, agents always rude with bad attitude towards customers. and even after you complain nothing changes. It even seems like they are there, doing a favor for th always rude with bad attitude towards customers. and even after you complain nothing changes. It even seems like they are there, doing a favor for their customers. Not to mention that you spend hours there even after you make your appointment. and in the end they present you with an astronomical bill, without you ever having asked for consent to carry out the review or service. More

I came into this dealer and told the salesperson explicitly that I was only looking to do a test drive on a Prius Prime XSE, and that I did not want to buy that day. Unfortunately, I got nothing but explicitly that I was only looking to do a test drive on a Prius Prime XSE, and that I did not want to buy that day. Unfortunately, I got nothing but pressure to buy that day (it was the last day of the month and they wanted the sale). Even after I reminded the salesperson I didn't want to buy, he asked me to wait for him at his desk while he returned the car to the garage, disappeared for a while, and then came back with a lease offer. I luckily walked away in the end, but a few things I experienced (whether it's because it's how this branch treats women or just how they treat everyone, I don't know): 1) They showed me a car they told me was a Prius Prime XSE but was really a Prius Prime XSE Premium and highlighted features that I've since learned aren't even available on the XSE model (such as the digital rearview mirror and ventilated seats) -- I didn't get far enough in a sale to know what would have happened had I bought it, but worth mentioning here. The printout they gave me said it was an XSE, but I do wonder if they have switched the price on me in the end saying it was a Premium? 2) They pulled some rather obvious tricks to manipulate the pricing, saying that they "couldn't believe they were offering me such a good discount," yet at first, showing me only a paper with literally "36 month lease - $547 / month" and no cost breakdown. When I asked for a breakdown, they showed a $500 discount on the car, but suddenly, an $899 charge for a paint warranty had appeared, which they said was mandatory (it's not - confirmed by other dealers) and some other costs that I couldn't quite pin down. They also came back acting like they'd done me a huge favor by lowering the monthly leasing cost, but when I pushed them to clarify, they explained that they'd adjusted the interest rate to reflect my actual credit score (meaning, they'd artificially inflated the cost to begin with by entering in a higher Tier 2 or 3 interest rate, and then when I was negotiating, entered my Tier 1 credit rate as if it were some sort of discount and not what I was entitled to). I found them very pushy and they seemed to want me to buy a car, any car, THAT DAY just so they'd get their numbers on the last day of the month. They said their "amazing offer" would expire when they closed that day (which was 20 minutes later). The finance person even said at one point "You want a car, and we want a number, so how can we both get what we want today?" Yet there was almost no discussion of what I wanted/needed in a car. They did negotiate the monthly lease price with me, but again, with very little transparency about how they arrived at those numbers. I ultimately had zero faith that they would follow through on anything they were promising me, but I did have confidence that I would find many additional vague charges hidden in a leasing or financing agreement I'd sign with them. Overall: when you think of Woburn Toyota, think of every stereotype of car salesmen. I will never return. More

horrible experience. After over two weeks of waiting for a title that I was told was ordered through RMV NH. I tried to try call myself and set up a 3way call between m After over two weeks of waiting for a title that I was told was ordered through RMV NH. I tried to try call myself and set up a 3way call between myself and my sales associate Ken ( who was more than helpful throughout a bad experience) we quickly found that the title was not in NH but Mass ( lack of organization at its finest) where Ken was able to fix the problem. When I expressed my lack of satisfaction with a sales manager his quote was "Would you like to cancel the deal?" in other words, you can leave and we will just find someone else to sell this car to, as we at Woburn Toyota could care less about dealing with you. Lastly, IMO any car that is certified should come with two keys (even though "its only a silver certification which has been the only answer I've received a few times) More

Excellent experience buying my new Toyota Venza. I worked with Viviani Floes and Jason Wright and they both did a great job of helping me through the entire process. I worked with Viviani Floes and Jason Wright and they both did a great job of helping me through the entire process. More

I had a good experience buying my truck. my saleswoman Lurgy Ramos was extremely helpful and took good care of me. I would not have my new truck if it weren't for her. I would recommend her my saleswoman Lurgy Ramos was extremely helpful and took good care of me. I would not have my new truck if it weren't for her. I would recommend her to anyone walking through the door. Thanks! More

My experience buying a car at Woburn Toyota was great. This was my first time buying a car and Raphael T helped ease my anxiety and he answered all of my questions in a professional manner. 5/5 This was my first time buying a car and Raphael T helped ease my anxiety and he answered all of my questions in a professional manner. 5/5 More

Recently purchased my third vehicle from Woburn Toyota. Jason managed all my leasing paperwork and made the process smooth as well as explaining all my options. He is an asset to the dealership and couldn Jason managed all my leasing paperwork and made the process smooth as well as explaining all my options. He is an asset to the dealership and couldn’t be happier with my new Grand Highlander! More

Good experience. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you. More

Courteous service, but was told multiple wrong info. Optional paint and fabric coverage was mandatory, deposit was non-refundable etc Optional paint and fabric coverage was mandatory, deposit was non-refundable etc More

They had the most competitive price and were easy and polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me up polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me updated while the car was in transit and was a pleasure to work with. Unfortunately, as soon as I paid for the car things changed and I had problems with almost everyone else I worked with following that point. My original salesperson (correctly and considerately) warned me that when I went in to pay and pick up the car it could take a few hours, which was fine with me. I appreciated them getting everything done same day, and I brought my computer and a book to pass the time. Sadly, it took six and a half hours, due to carelessness on other associate's part. They never faxed my car information to my insurance, instead, they sent it to my insurance's phone number. They also didn't call my insurance to get everything moving and sorted in a timely manner, after they specifically told me multiple times that they would be doing that. I strongly believe I only was able to take my car home after the six and half hours because I spent a significant amount of time sorting out the mistakes they made myself. These were small careless mistakes that made the process take double the time it would have. They did not apologize for them. Overall, they seemed to lack empathy. Their prices are competitive, and the sales associate I worked with prior to actually handing over the money was great. But the experience afterwards was horrible, and I saw many other people waiting their for hours upon hours. More