Sales experience was great. Service has been horrendous.
We purchased our Kia in February and the passenger heated seat didn't work. After 4 months and 3 calls we finally had the parts come in to fix it. We were advised that this is what to expect when you buy a new vehicle, since parts are not readily available?! We authorized the seat work, and my husband waited 45 minutes for it to be completed, only to find out that the work wasn't done since the wrong parts were ordered and the car had been "ready" earlier since they couldn't do the work, with no phone call. They didn't bother to notify us, just a sales rep noticed my husband in the waiting area as they were close to closing, and no vehicles currently be serviced...
We also noticed stone chips on the rear wheel wells with a brand new vehicle, and very few KM on it (and we don't live on gravel), so we anticipated some support in fixing the problem. (touch up paint, different mud-flaps etc. were all discussed over the phone as viable repair options. Then when it came to close we were told the stone chips are our fault and they won't do anything to fix them - since warranty doesn't cover that. So, we are back at square one. They provided no viable solutions (under warranty or otherwise for us). We have really been left high and dry on this. The quality of service and the quality of the vehicle is certainly questionable if paint is going to be chipping this early, and no support it going to be provided.