Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Back Roads Automotive
Chesapeake, VA
542 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 542 reviews
October 12, 2023
Bought a 2011 gmc Sierra didn’t know the front end was rust out and after I sign the dotted line they threw me away… Told me they were in business to make a profit and that was it never again. rust out and after I sign the dotted line they threw me away… Told me they were in business to make a profit and that was it never again. More
by rcj1984
Helpful August 19, 2023
I would highly suggest having an auto mechanic look at the vehicle before you purchase from here. I didn’t, big mistake. You purchase vehicle “as is” , the sales contract states several times they’re not the vehicle before you purchase from here. I didn’t, big mistake. You purchase vehicle “as is” , the sales contract states several times they’re not responsible for issues. After driving my car a handful of times I’m looking at replacing the transmission. Make sure you have someone look at it or do a diagnostic scan if possible. More
by tj2217
Employees Worked With
Not listed
March 25, 2023
I took my daughter to buy her first financed car. Jim and Brian were so awesome! Felt no pressure like other dealerships. And they even gave her pointers on how to increase her score more to get her Jim and Brian were so awesome! Felt no pressure like other dealerships. And they even gave her pointers on how to increase her score more to get her rate reduced. It was such an easy process and no fuss. We’re so appreciative of their help and kindness. The deal on the car was awesome too!! Thank you Jim and Brian! More
by Peters
March 14, 2023
My wife and I were looking for a golf cart for months until we found the perfect one, perfect price at BackRoads Auto. We were able to get the deal done the same day and our experience was excellent. J until we found the perfect one, perfect price at BackRoads Auto. We were able to get the deal done the same day and our experience was excellent. Jay and Brian are extremely welcoming and were super fun to work with. Certainly didn’t feel like a typical car dealership experience. I rarely leave reviews, but these guys earned my 5 stars! Thanks fellas! Jon & Karen L. More
by Jonathanlavezzo
Employees Worked With
Other Employees :
Mike Stickle, Brooke Draper
July 14, 2022
Such a great car buying experience! Quick and easy! Jay helped me from start to finish and I didn’t have to go in the dreaded finance office for paperwork and then to try to sell me a b Quick and easy! Jay helped me from start to finish and I didn’t have to go in the dreaded finance office for paperwork and then to try to sell me a bunch of stuff I don’t want. Thanks Jay for making it an easy process!! More
by Bk
April 30, 2022
Truly appreciate Wine Automotive’s assist and efforts in getting equipped with a set of wheels! Amber, Brooke, Brian and the crew are Outstanding!!! I recommend them all the way and won’t hesitate to visit getting equipped with a set of wheels! Amber, Brooke, Brian and the crew are Outstanding!!! I recommend them all the way and won’t hesitate to visit again when I find myself back in the vehicle market! Thank You! More
by Lyn
April 16, 2022
I live in Rhode Island and I just bought a vehicle sight unseen from this dealership via the Internet. My friends thought I was crazy, but it ended up being a great experience! Brooke handled everything on unseen from this dealership via the Internet. My friends thought I was crazy, but it ended up being a great experience! Brooke handled everything on her end in Virginia perfectly. It was a very easy, stress free experience. And now I am driving around in my cute, little dream car! Thank you Wine Automotive!!! Christina H. More
by Christina
Employees Worked With
Brooke Draper
January 18, 2022
Amber was great to work with! I bought my daughter her first car and had a specific budget I wanted to stick to. Amber was able to accommodate me and went above and beyond my expectations. I highly recomm first car and had a specific budget I wanted to stick to. Amber was able to accommodate me and went above and beyond my expectations. I highly recommend! More
by Lhiles88
Employees Worked With
Amber Stickle
December 30, 2021
This dealership will get you straight. For the first time in my life I can actually attest to the honesty of a salesman- this being the first review I’ve ever written also. Their prices are fair and their ve in my life I can actually attest to the honesty of a salesman- this being the first review I’ve ever written also. Their prices are fair and their vehicles (at least the one i purchased) are not hunks of junk. If they don’t feel their trade in price is not fair they will tell you to try elsewhere- remarkable! Which is why I traded in with them anyway. Honesty should be rewarded. More
by Braden
Employees Worked With
Other Employees :
Mike Stickle, Amber Stickle, Brooke Draper, Curtis Markham
