Windward Ford of Hawaii - Service Center

There seems to always be a problem whenever I come here. The first time was that they told me the battery in my car needed to be changed. I came back to pick up the car later and no one said anything about The first time was that they told me the battery in my car needed to be changed. I came back to pick up the car later and no one said anything about needing to come back to have the battery replaced at a different date and they told me the battery got replaced during that visit. My car died a day later because, come to find out, they did not in fact replace my battery as was my understanding when I had picked up the car. This most recent time, I needed my side mirror changed so they ordered the part for me. The bill stated that I paid for a paint matched mirror and when I brought my car in for the appointment, it was not the same color as my car. I was told that I would need to take my car to a different shop to get it color matched as well as pay additional cost out of my pocket to get the piece paint matched to the color of my car. Needless, to say I have had several poor experiences with his company and do not plan on returning. More

Thank you so much for the Awesome and Great job! !! So friendly and nice! Keep up the good work! Thanks again. !! So friendly and nice! Keep up the good work! Thanks again. More

Was told it would take half the day ended up only taking about 2 hours thank you guys so much about 2 hours thank you guys so much More

Service improved with Saturdays open and shuttle service. Appears to have staffing shortage impacts getting appointments. Online appointment does not list price of services. Complimentary coffee was not avai Appears to have staffing shortage impacts getting appointments. Online appointment does not list price of services. Complimentary coffee was not available. More

Customer service agent was very informative throughout the process. I was kept up to date on the service as well as the estimated time of completion. The agent was polite and professional, I would recomme the process. I was kept up to date on the service as well as the estimated time of completion. The agent was polite and professional, I would recommend her to other patrons without hesitation. More

Conveniently located in Kailua town where I live and work my whole life. Thank you very much my whole life. Thank you very much More

Marina from the service department was very professional and informative. She was also very polite despite how busy they were during the day I had my Maverick serviced. Everyone at the service department and informative. She was also very polite despite how busy they were during the day I had my Maverick serviced. Everyone at the service department appeared to be happy and willing to assist. More

Repair cost is much too expensive. Would prefer a lower labor charge for the repairs to be done. Would prefer a lower labor charge for the repairs to be done. More

Fast friendly, professional, and courteous, rook my vehicle in earlier than actual appt, and finished my var within the hour and half thank you so much. vehicle in earlier than actual appt, and finished my var within the hour and half thank you so much. More

This was the best service I've had here in a long time. They explaned to me they were short handed and yet from the moment of check in the process was efficient and quicker than anticipated and made a smoo They explaned to me they were short handed and yet from the moment of check in the process was efficient and quicker than anticipated and made a smooth transition for the rest of my day. Awesome!! Mahalo Windward Ford. More