Chevrolet of Carson

***Terrible experience at Chevrolet of Carson dealership / Buyer be aware*** Over the weekend I went to the Chevrolet of Carson dealership and was attended by a man named “Ruben Mariscal”. I told him exa / Buyer be aware*** Over the weekend I went to the Chevrolet of Carson dealership and was attended by a man named “Ruben Mariscal”. I told him exactly what I was looking for and discussed their internet price of $46,111 for and the interest of 2.90% also mentioned on their website. The vehicle I was interested was a brand new 2023 Chevrolet Silverado 4X4 . He told me to come inside and that he would work out some numbers with me. When discussing numbers I noticed that the price he offered was way off from what was offered online (for the same vehicle). In addition the interest percentage he offered me was a 7.0%. Nothing matched what was offered online. He mentioned that the 2.90% offered online was only for people with a top credit score and as I had mentioned to him before, I have a great credit score (850 to be exact). He also stated that he can provide a brand new 2024 with a 2.9% APR up to 72 months but a deal had to be made prior because the car was not at the lot. How can a purchase be made on a car not seen / not at the purchasing lot? After reviewing the numbers I was not interested and when he noticed that, he not only had agitation in his tone but was very rude. His communication style towards me displayed nothing short of cocky and arrogance. Upon noticing his change in attitude I mentioned, “I told you upfront before I came inside that I wanted a 4x4” and I reminded him of other things I had mentioned prior to agreeing to come inside. With a condescending attitude he said “why do you want a 4x4 anyways?” Who is he to ask a potential buyer why they want, what they want? I understand the goal is to sell a vehicle but he seemed angry that I upfront was clear on what I wanted to purchase. He displayed lack of transparence, awful customer service and pushiness throughout our whole conversation. At this point I just wanted to leave. I thanked him for his service and stuck my hand out to shake his hand and to my surprise he took a step back stating “I only shake hands once a purchase has been made”.What a lack of character displayed by “Ruben Mariscal” at this dealership. Just like that they lost a customer! I will never forget this experience and I am also making sure that Corporate is aware of this as well. With Respect, Jose Lemus More

Freddie, Eddie and all others I dealt with are highly incompetent and do not care about customer satisfaction. They sold me a Camaro on Valentine’s Day to be shipped to my home in South Carolina. I pai incompetent and do not care about customer satisfaction. They sold me a Camaro on Valentine’s Day to be shipped to my home in South Carolina. I paid $1,950 to a shipping company. They claim they could not reach me in the phone so they took the car to a storage yard. The owner knows me and won’t let me on his property so I cannot get the car. Don’t buy from this dealership. They pull tricks like charging you for things you don’t need. That’s how they make commissions. In 1977, I bought a car from Cormier Chevrolet. U drove away with it with my mom and dad. Things have changed a lot in 47 years. For the worst, mainly. JC More

I bought our new 23 Tahoe less than a year ago and have had nothing but problems dealing with the idiots in the Service Department when trying to ask a simple question on the phone. I have never had so man had nothing but problems dealing with the idiots in the Service Department when trying to ask a simple question on the phone. I have never had so many problems with a dealership. These people are less than friendly or helpful and have no clue about their jobs. They are beyond frustrating. I highly recommend going to another dealership and avoid this one at all costs. I ended up going to another Chevy dealership for service. More

Thus far my experience has been horrible. I was told by Malak that he would have a car transferred for me from another dealership (that was on Saturday 2/10). Since then he has pretty much gh I was told by Malak that he would have a car transferred for me from another dealership (that was on Saturday 2/10). Since then he has pretty much ghosted me. He barely responds to my texts and does not return phone calls. Overpromised and under deliver should be the motto as he clearly cannot deliver on something he promised. More