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Paul Thigpen Ford of Waynesboro - Service Center
Waynesboro, GA
17 Reviews
17 Reviews of Paul Thigpen Ford of Waynesboro - Service Center
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October 16, 2023
Recently purchased a used 2022 F150 from Paul Thigpen Ford in Waynesboro Ga. with 29,789 miles. Wasn’t the best deal but not the worst. I’ve put a little less than 4000 highway miles on the truck since Ford in Waynesboro Ga. with 29,789 miles. Wasn’t the best deal but not the worst. I’ve put a little less than 4000 highway miles on the truck since purchase in September and recently noticed severe outside tire wear on the front (tires were brand new at purchase). Returned to Paul Thigpen Ford today on 10/16/23 in hope of getting the issue resolved. I figured after paying $50,000+ for the truck and then the 2 front tires wear down past the wear marks on the outside, that the dealer should bare some responsibility. Well PAUL THIGPEN FORD didn’t see it that way, I was informed that I bought a used truck. So basically I got the finger and the white line guarantee! Oh they offered to rotate tires and alignment to front end, but at my expense. So much for customer service and fair treatment! So you’ve been warned, buy at your own risk at Paul “Friggin-you-Pen”! More
by rlhwrd57
Helpful July 28, 2023
Horrible staff in the service dept. brought my vehicle in with a check engine light on, and was told l needed two 02 sensors and a catalytic converter. Paid over $2000.00 and received a brought my vehicle in with a check engine light on, and was told l needed two 02 sensors and a catalytic converter. Paid over $2000.00 and received a 12 month warranty at that time. Three months later the light came back on, same problem, one of the 02 sensors..another aftermarket part was put on but this time l was told l needed to pay for the labor..really..what happened to the warranty? Was told labor needed to be charged as my vehicle was not a Ford product. In May the light came on again, wanted an OEM part as the aftermarket parts seem to be faulty…still waiting for a call back to rectify my issue. During this time, new employees have been hired and know nothing of what l have been dealing with. After explaining my issues..l was given promises but no follow thru..different people same runaround.. No problem taking my money, but a big problem for them to honor warranty as well as their work..stay away, stay very far away.. More
by Blujen56
Employees Worked With
Melissa Phelps, Charles Muziak, Logan Rhodes, Service Department
May 24, 2021
So one of your technicians by the name of Tony had a road rage incident today and got out of his truck. Walked up to me and beat on my window and yelled at me. He is representing your dealership. I was polit rage incident today and got out of his truck. Walked up to me and beat on my window and yelled at me. He is representing your dealership. I was polite and apologized for anything i did to xxxx him off but he has no right to walk up to my car bang on window and yell at me. Totally inappropriate More
by jagdome22
Employees Worked With
tony
April 07, 2020
They do a great job on service. They usually service my expedition in 30 minutes or less. I don’t mind sitting at the dealership and waiting on it my expedition in 30 minutes or less. I don’t mind sitting at the dealership and waiting on it More
by gay.jenkins1958
Employees Worked With
Service Department
March 15, 2020
Excellent service. Friendly employees Always receive excellent service. They aim to please. Always waited on at the preset time. Waiting area is comfortable. When finished you are given Always receive excellent service. They aim to please. Always waited on at the preset time. Waiting area is comfortable. When finished you are given a review of work done. More
by Pconner
Employees Worked With
Service Department
March 03, 2020
Just in for an Oil Change I've always had great service at this dealership! I've bought three cars from them in the past and even though I own a Chevy now ~ I still felt they I've always had great service at this dealership! I've bought three cars from them in the past and even though I own a Chevy now ~ I still felt they would and could do an amazing job. Everyone (Lisa & Dave especially) is always friendly as well as professional. More
by friendsofco
Employees Worked With
Lisa and Dave, Service Department
February 27, 2020
We brought the wife’s car in for a routine oil change and tire rotation. When we left the front end was vibrating and pulling hard to the right. Took it back in the third time and they tried to tell me I had tire rotation. When we left the front end was vibrating and pulling hard to the right. Took it back in the third time and they tried to tell me I had 3 bad tires. When we brought it in it was driving beautifully, just wanted a tire rotation. They wanted me to take he car after they screwed it up. I then went to Mizell himself and he was able to get the issue resolved. I didn’t go to the manager Earl Huddleston, because in the past he told me a bald faced lie. I have friends who don’t use Mizell anymore because of similar results. However, I tried to give them the benefit of the doubt as I have bought 4 vehicles from them over the years and used their service in spite of lying Earl. They do have some well trained techs working for them, but it’s blind luck if you get one. I’ll never use them again for anything. More
by Djpw31
Employees Worked With
Service Department
February 07, 2020
The best dealership ever. The service department always provides 10+ service on every visit. Timely and courteous. Nice waiting area. Always available if an emergency. provides 10+ service on every visit. Timely and courteous. Nice waiting area. Always available if an emergency. More
by Pearl ann
Employees Worked With
Dave??????????, Service Department
January 23, 2020
Had a factory recall on my vehicle I received a recall letter in the mail from the Ford Company on a Saturday,On Monday morning i called the service department at Mizell Ford and they g I received a recall letter in the mail from the Ford Company on a Saturday,On Monday morning i called the service department at Mizell Ford and they got me taking care of the same day.They are very friendly and helpful.I really like this Dealership! More
by Monika wiley
Employees Worked With
Service Department
January 02, 2020
Always fast and good service both in sales and maintenance. We switched to this dealership several years ago even though we live close to 50 miles away. Both the sales department and the maintenance department We switched to this dealership several years ago even though we live close to 50 miles away. Both the sales department and the maintenance department are fast , efficient and friendly. I have bought two trucks from them through an easy and painless process with savings other dealerships would not offer. They are very veteran friendly. More
by roydeloach7
