Jaguar Sarasota - Service Center

I dropped off my car on a Monday, never heard from the dealer until I called on Friday. Had 4 separate issues with my brand new electric vehicle: problems charging properly at some L2 chargers; car left m dealer until I called on Friday. Had 4 separate issues with my brand new electric vehicle: problems charging properly at some L2 chargers; car left me stranded when gears would shift but car would not move; lane assistance feature periodically becomes unavailable to activate with error on dash; musty odor from AC vents on cold start. I was told because there were no faults/errors from their diagnostic tool, there was nothing to fix and everything is in good order. After explaining and clarifying my case for each issue again, no offer was made to re-evaluate. In fact, I was just told I needed to return the loaner that day since they had not heard back from me. Heard back??? If it weren’t for ME reaching out, I would have never even known anything was even done (or apparently not done) to my car. I can plug an OBD scanner into my car and then do nothing by myself. I don’t need a service center that cannot make assessments on their own if their diagnostic tool fails to record errors even though there are blatant issues. Or fail to investigate further when a customer is persistent about their complaint. More

Parts Dept were able to source my tire quickly and Julianna was very helpful when I was in the dealership. Julianna was very helpful when I was in the dealership. More

Julianna was very informative. A pleasure to work with. Service was great. Have a great day A pleasure to work with. Service was great. Have a great day More

I had an excellent experience and I’m very appreciative of the hard work of the team. of the hard work of the team. More

Always a pleasure when taking my car for a service! Kept me up to date while my car was getting an oil change and service. Kept me up to date while my car was getting an oil change and service. More

Always great service/efficient. Michelle was amazing. I always have my vech. looked at there. Michelle was amazing. I always have my vech. looked at there. More

The service center took my truck, did what they said for the oil change. I checked before going to see that I had extended warranty that covered maintenance and they said yes. Again after arriving, they sai the oil change. I checked before going to see that I had extended warranty that covered maintenance and they said yes. Again after arriving, they said I did. I was asked about the service, they told me they couldn’t do everything requested. That was all fine—not a big deal. Days later, I got a call asking me to pay for the service because “my warranty didn’t cover the maintenance.” Bad business. More

I was informed my car was ready. I got there only to sit in that small confined service entry for over an hour only to be informed there was a problem and I would have to come back. I got there only to sit in that small confined service entry for over an hour only to be informed there was a problem and I would have to come back. I was given another loaner at which time I said I was not covering the gas with the time and expense I was dealing with due to the dealers mistake. I returned with other problems and was told I needed a part which I had to pay immediately. When the part was in I brought back my car. I returned home only to be called and informed it was the wrong part. Back at the dealer I was informed I do not get the refund of the $1,800.00 wrong part back on my credit card. I would have to wait 5 to 10 days for some central place to cut a check and mail it to me. After several calls, 2 weeks later I got my refund. I was short on the amount they had charged me for the diagnosis of the problem. The diagnosis was wrong if I got the wrong part. I was still out of that money. I own 1 corvette and 2 jaguars. I have seen a few car dealers in my time. Since the new owner took over, this place is the worst. You can tell the quality of a palace by the same of employees you see there time and time again. With the new ownership there is a revolving door for the employees. I would never buy a car from this place. More

Mike Stevenson was very helpful and provided excellent service. On time and was professional and knowledgeable and warranty and advice on timing for repairs. service. On time and was professional and knowledgeable and warranty and advice on timing for repairs. More

Tyler has been great throughout the process keeping my updated daily. I am sure he is a valued part of your team. updated daily. I am sure he is a valued part of your team. More