Westside Hyundai

Worst customer service experience! !! Clerk had attitude - waited 30 minutes to be assisted, she kept talking over me...what is the purpose of an appointment when the wait time is at le !! Clerk had attitude - waited 30 minutes to be assisted, she kept talking over me...what is the purpose of an appointment when the wait time is at least 3hours??? Not friendly, overbooked, horrible customer service!!!! Don't go there!!! Save yourself from horrible service experience!!! More

Why I would not recommend anyone going to Westside for anything. Aug 31: • bought a Hyundai Sante Fe • Part of contract was a detail clean to attempt to clean stain from back seat. o Informed that we anything. Aug 31: • bought a Hyundai Sante Fe • Part of contract was a detail clean to attempt to clean stain from back seat. o Informed that we would be contacted for a scheduled date to clean the car. Sept. 8th: • 4 error lights come on the dash. • Contacted Sales manager about the issue. Was informed to bring it in Tuesday morning at 8 am • Also asked about cleaning car scheduling was delayed. Sept. 12th: • Dropped the car off to be repaired. Service Center informed me that they would be able to get me an estimate by end of day but would not be able to work on it until at least the next day. • No call Sept 13 • Began calling at 11 am no answer after repeated attempts. • Contacted the Sales office they “sent” someone to ask them to call me, no answer. • Contacted Sales manager who facilitated the car sale he said he would check and have them call, no call back. • Attempted calls all through 5pm Sept 14: • Continued calling Service Center no response. • Continued calling Sales office talked to multiple people no call back from Service Center despite multiple promises. Sept 15: • Continued pattern of calling Service Center and Sales office finally get an estimate and told to come back on the 19th for repairs. Sept 19: • Picked up after 5 also asked about detail clean and informed that it would be scheduled. Oct 23-24 • We called and set up an appointment for detail clean for the 30th. Oct. 30 • No pictures taken and no proof presented to show damage prior to working on the stain. When I visually inspected the car there were no holes as of drop off. • Wife shows up end of day and informed that there was a hole in the back seat, and it came into the shop that way. • The hole is exactly where the stain was, and we were never contacted about it or informed of any issues. I went through my call log and counted the number of people who told me they would schedule the cleaning there were 3 and at least 2 of them told me this more than once. To date every interaction after signing the papers has been a lesson in frustration and has been nothing but a pain including permanent damage to my car. More

New sales AND the service department - zero stars if I could. I would NEVER take a vehicle here. The level of service is appalling. If their service department was a standalone shop, it would be out of bu could. I would NEVER take a vehicle here. The level of service is appalling. If their service department was a standalone shop, it would be out of business with their lack of service and care. More

Only if you work hard for your money,take this review seriously. First of I bought a car back in June until today almost 3 months I have no papers(plates,registration nor title) even though vehicle is seriously. First of I bought a car back in June until today almost 3 months I have no papers(plates,registration nor title) even though vehicle is %100 paid off. Second I was overcharged $500 I talked to both sales man and finance man they said they will refund me but I haven’t received any money. And last but not least the car was washed in and out very well and this is the only thing they did to the car because after got home the next day I took it to dealership and it was due to almost every service ( oil change,new tires, spark plugs,phone charger outlet wasn’t working,trunk wouldn’t close automatically as supposed ,alignment, and transmission service)so if you must buy from here I suggest you at least do prepurcheas test or diagnostic. More

Me and the wife bought a 2023 Hyundai Elantra this pass sat (5/13/23). We love our car and our sales guy Berto. If anyone is out buying I highly recommend Berto. He was very patient with us while deciding sat (5/13/23). We love our car and our sales guy Berto. If anyone is out buying I highly recommend Berto. He was very patient with us while deciding which car best suited us and our needs/wants. We was approved in minutes and me and the wife literally took hours to make up our mind and Berto was 110% patient the whole time. We laughed and joked with Berto while making up our mind. When I say Berto is THE GUY I mean it.. Thanks again Berto! More

TC Was Great Very Friendly and Professional. If You Need A Good Salesman Ask For TC. If You Need A Good Salesman Ask For TC. More

Bought a used car that immediately failed the next day. Manager said I could pay to fix it at a dickounted rate. Manager said I could pay to fix it at a dickounted rate. More