Welcome to Western GMC Buick. We are proud to have served the Edmonton and area market with quality General Motors products since 1962. Located on the corner of 184 Street and Stony Plain Road, our modern full service facility is equipped to serve you, whether you need a new vehicle, used vehicle, maintenance, repairs, or parts and accessories for your present vehicle.
We are committed to greeting you with a smile each time we meet you, as we truly appreciate every customer who contacts us. Our staff are well-trained and have the resources to satisfy each of your particular needs – choosing a new or used vehicle with specific options, arranging different finance or purchase options, scheduling maintenance or repair of your vehicle, or locating that special part or accessory.
Our goal is to ensure that every customer we serve is completely satisfied with the experience - and will tell their friends and relatives about us.
We hope to see you soon!
Everything went very smoothly. David was very helpful and knowledgeable. The tank was full of premium gas and they gave me one year free tire repair (both unexpected). David even set up my phone in the car which was a bit more complicated than some. That was also very nice. The other staff did their jobs in the orchestrated way all dealerships do. The day after my test drive I got a call at the office for no reason which was a bit of an annoyance. Also, even though I was paying cash they made me go see the finance person so she could try to sell me the extended warranty (again, standard but annoying). Despite these little things which have become the norm in the automotive industry, it was overall a great experience.
After test driving other vehicles, I came to Western Buick to see what they had to offer. Taking the Buick Encore out for a spin, I knew it was the right fit for me. I found my sales representative (McGriffin) very knowledgeable, efficient, friendly and offered good and fast service.
Directly I dealt with Rebecca in Finance, Shawn in parts and of course Matt Lockington for the Purchase of my Enclave. Matt was extremely accommodating in every way, in fact, he even came in on his day off to make sure everything went smooth with my Pick-up. He made sure my car was clean and shining and went thru the features with me. He also gave me the Grand Tour of the Dealership and explained to me where to go when I bring my car in for service. I would definitely recommend Matt and the Dealership & I plan on using the service dept.
There was integrity shown from start to finish. We had to drive 10 hours to this dealership and were concerned that the vehicle may not be what was described over the telephone. It turned out the truck was everything and more than the sales staff said it would be. Not once did I feel any pressure tactics and it was a pleasure doing business with Tim and Karen. We wish them the best!
Rod and Shoko
David and Chantel were both awesome to deal with! David was quick to find the vehicles we were looking for and got them rigged up fast. These are the 8th vehicles purchased from Western for our Company and we see no reason not to continue.
Brian was very careful to understand our needs and even "read between the lines" on our standards! We purchased a Gorgeous 2017 Denali from him and the attention he had to detail and the ways in which he followed through the process...right up to having a service done prior to us leaving speaks loudly to his commitment to high levels of service!! We will recommend Brian to any of our friends, family or colleagues interested in purchasing a vehicle!!
L & C
denali 02, Thank you very much for choosing Western and taking the time to share your experience. It was our teams pleasure to provide you with the needed information to make an informed decision! We're looking forward to seeing you and your Denali in the near future! -Team Western
Al, I'm very sorry our Certified Service Team originally dropped the ball and for any disappointment it caused. Thank you very much for giving us an opportunity to get things back on track! We value your patronage a great deal and look forward to your future visits! -Chad Jackson
RitaD, Thank you very much for sharing your experience with Brian and Karen in out Pre-owned Vehicle Department! We're thrilled to have you as a customer and look forward to working with you in the future for your sales and service needs! -Team Western