West Edmonton Hyundai

EXCELLENT OVERALL EXPERIENCE. Within a very short amount of time and effort and no guff, I bought a new base-model 5 door Excel that I'm still so TOTALLY HAPPY with, even now after a few months on the road of time and effort and no guff, I bought a new base-model 5 door Excel that I'm still so TOTALLY HAPPY with, even now after a few months on the road (was too busy to write a review sooner). I had not done ANY research, never actually thought about buying a Hyundai, didn't know this model existed. Several of my architect colleagues think it looks great! ('sips' the gas and it dives almost like a sports car- my previous cars were an Alfa Romeo, 2 Toyotas and 3 Volvo 240 Turbos) Decided immediately that this deal exactly met all my needs, and even felt as if among old friends down at the showroom. Almost no pressure, very nominal up-sell...that worked to gain my consumer-confidence...no doubt. I'd been to a few other dealers, but new right away upon meeting Lloyd I wanted to do some business at West Edmonton Hyundai. The rest of the staff seemed almost like a big family; struck me as real and authentic people with my best interest at heart, surprising. Discovered a minor defect after driving away, but that was promptly fixed with no hassle and true old-school courtesy. A bit "light", but seems built (almost) as tight as a Swiss watch. Jen in the service department was like a breath of fresh air. The manager etc., all seemed like decent folks. Fantastic ratings all 'round - want to buy something there (and from Lloyd) again next time. Zero 'buyer's remorse'...full stop. Ps: No, they didn't pay me to write this : ) More

Richard Lam was very welcoming and honest from the start. He made us feel very comfortable and knew his product very well. Excellent customer service! He made us feel very comfortable and knew his product very well. Excellent customer service! More

Good service and they do a amazing arrangement for my situation. Really happy with my new Santa FE . I will recommand the dealer for sure situation. Really happy with my new Santa FE . I will recommand the dealer for sure More

Richard and Brian were a pleasure to work with. Brian was incredibly polite and prompt, he listened carefully to my families needs and then recommended a couple of options for test driving. I truly felt at h incredibly polite and prompt, he listened carefully to my families needs and then recommended a couple of options for test driving. I truly felt at home in this dealership. Richard took me on a test drive and really showed me the safety of the Sante Fe. He took so much time showing me all of the special options and features of the car both during the test drive and after purchase. I love my new car and the purchasing experience was 100% excellent! Brian and Richard are a class act. I have never had such a great experience looking for a vehicle. Thank you West Edmonton Hyundai! More

I brought my new vehicle that I had purchased at West Edmonton Hyundai for its first service at this dealership because as part of the sales deal I was given free oil changes for life. I dropped my car o Edmonton Hyundai for its first service at this dealership because as part of the sales deal I was given free oil changes for life. I dropped my car off at 7:30 am on a weekday and they failed to perform an oil change by the end of the day. Instead of calling me as soon as they realized that my service would not be completed by the end of the day, they waited until I was in the shuttle on my way back to the dealership. I could have easily gone for one night without my vehicle since I live close to where I work downtown so this was frustrating to me. They offered to pay for my car rental - including the gas used - and I left my car overnight so it could be serviced the next day. Note that I was not the only one that did not have their service completed - two other customers who had brought their vehicles in for a service that was covered under warranty did not get their vehicles returned by the end of the day. On the 2nd day, I was able to speak to the service manager who is working actively to resolve the issue that I had. He also mentioned that they had a shortage of mechanics the day I brought in for service, which they should have told me if they suspected that my service would not be able to completed. The service centre was very apologetic and want to try and remedy this experience. I will be bringing my car in for service in the future and will post another review at that time. More

My wife and I were looking at 5 different vehicle makes; it was late and we had not tested the Santafe yet, so we went there 1/2 before they closed and asked for a test drive if possible. Richard was more t it was late and we had not tested the Santafe yet, so we went there 1/2 before they closed and asked for a test drive if possible. Richard was more than willing and gave us a GREAT experience. He is very knowledgeable and excited about his product. Out of all the dealerships, Richard was the most informative. The Santafe met all our criteria, lots of head, shoulder, leg room and is turbocharged … so we bought it. We bought it on Thursday night, and need it ready for Friday after work, as we were going to Wpg for a family visit. The staffs were very helpful and applied all the under carriage etc. protections required. Thank You More

I like Hyundai and ELANTRA and also west Hyundai. All I like Hyundai and ELANTRA and also west Hyundai. All the employees were friendly and I received good quality of customer service. My salesman and t I like Hyundai and ELANTRA and also west Hyundai. All the employees were friendly and I received good quality of customer service. My salesman and the manager were very professional. I would definitely come back here next time. Thank you. More

We were impressed with the friendliness and the knowledge of our salesman Kip. He answered all our questions and concerns and helped us choose the best vehicle for our needs. We would highly recommend anyon of our salesman Kip. He answered all our questions and concerns and helped us choose the best vehicle for our needs. We would highly recommend anyone in the market for a new vehicle to stop in to West Edmonton Hyundai to see first hand their commitment to top notch sales and service. More

I didn't even go to this dealership to purchase for myself I went with my cousin as she was looking to purchase.. From the moment we walked in the door, we didn't feel pressured at all. Lloyd Osler ask myself I went with my cousin as she was looking to purchase.. From the moment we walked in the door, we didn't feel pressured at all. Lloyd Osler asked us if we had been helped and was the MOST informative salesperson I have EVER dealt with! He actually KNEW about his cars! I have purchased THREE new cars in the past not from this dealership nor brand and each experience was extremely subpar! After a few days I went back by myself a few days later as I was very impressed by the "standard" features of the Santa Fe Sport. I talked with Willy Cudmore as Lloyd was off that day but he was more than happy to help me out in Lloyds absence. Bottom line a deal was struck and it turned out I was the one about to buy a 2014 Santa Fe Sport AWD! On pick up Lloyd was as excited as me for my pick up! He spent over and hour with me making sure to go over EVERYTHING in the new vehicle, and then we went through the owners manual (obviously not completely in depth lol) and also helped me install some new floor mats I purchased while there! Which he didn't need to do but he wanted to! All the staff congratulated me on the new purchase, and the manager actually came over introduced himself to me and thanked me for my business! Another first! Oh ya Llyod also took me over to meet the service department! Another first! I would not hesitate to recommend this dealership I cannot say enough what an amazing experience this was! I know I sound over the top but as said, my other experiences not so great at other dealerships. More

Alan Suglyama is a very pleasant gentleman to deal with. He was very helpful in showing us various vehicles until we found the Hyundai Veracruz. He went above and beyond to get us the vehicle for the price He was very helpful in showing us various vehicles until we found the Hyundai Veracruz. He went above and beyond to get us the vehicle for the price we wanted to pay. A very big thank you to him. Also, a big thanks to Brian Dawson who very accommodating in arranging for a remote starter for our new vehicle. I would definitely recommend them to my family and friends. More