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West Edmonton Hyundai

10120 178 St, Edmonton, Alberta T5S 1P5
Sales: (780) 484-3311
Service: (866) 950-3311
Parts: (866) 950-3311

Makes: Hyundai|Service Center
 
Excellent
98% Recommend

Overall Rating 4.8

391 Lifetime Reviews

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West Edmonton Hyundai
391 Lifetime Reviews

Hours: Closed

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West Edmonton Hyundai Info
Hours
Amenities
About West Edmonton Hyundai

We are a family owned and operated dealership that knows that our customer service is our business. We dedicate our staff to strive to make sure you get the service you deserve. Thank you Edmonton for your review's and votes for honoring us as your Consumer Choice Award Winner for Automotive Excellence! Give us the opportunity to make you next purchase fast, fun and friendly! Please join us on Facebook or tweet with us on Twitter @westedhyundai to see the charities we support and also win great prizes, tickets to Edmonton sporting events and attractions.

About This Dealer | Hours of Operation | Amenities

About West Edmonton Hyundai Learn More

We are a family owned and operated dealership that knows that our customer service is our business. We dedicate our staff to strive to make sure you get the service you deserve. Thank you Edmonton for your review's and votes for honoring us as your Consumer Choice Award Winner for Automotive Excellence! Give us the opportunity to make you next purchase fast, fun and friendly! Please join us on Facebook or tweet with us on Twitter @westedhyundai to see the charities we support and also win great prizes, tickets to Edmonton sporting events and attractions.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 6:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 9:00 AM - 3:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 9:00 AM - 3:00 PM

Sunday Closed

  • Drive-In Service
  • Free Loaner Cars
  • Shuttle Service
  • Express Service
  • Children's Play Room
  • Customer Lounge Area
  • Free Coffee
  • After Hours Drop-Off
  • Instant Financing
  • Special Credit Finance
  • Authorized Parts Store
  • Free WiFi
  • Pet Friendly
  • SatelliteTelevision
  • Vending Machines
  • Remote Starter Installer
  • Automotive Detail Specialists
  • Automotive Protection Services
  • Extended Warranty Dealer
  • Western Canada's largest Hyundai Showroom
  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
391 Dealership Reviews
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Reason For Visit
Sales (New)

"They know their vehicles and make a Fair Deal!"

Lloyd and all the staff was knowledgeable and efficient. Got the vehicle I wanted at a fair price. The process was actually enjoyable! Will be sending many people to Lloyd at West Edmonton Hyundai for more great value deals.

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Reason For Visit
Sales (New)

"Polished and Professional Experience"

My wife and I purchased a 2015 Genesis V8 Sedan from Christa. We were extremely impressed with her polished and professional approach to dealing with our transaction. Her friendliness, willingness to answer questions and overall knowledge of the vehicle were excellent. We would recommend Christa without hesitation. It is also worth noting that we were treated very well by everyone we dealt with at the dealership, including Danny and Kevin. Everyone showed a commitment to service excellence and we thank them for their time and attention.

Customer Service
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Employees dealt with

Danny (Sales Manager), Kevin (Finance Manager)
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Reason For Visit
Service

"Horrible Service Department"

We bought a brand new 2012 Hyundai Veracruz 3 years ago and have had nothing but the same recurring problem over and over again. The valve gasket has leaked oil 4 times, twice down onto the alternator causing our vehicle to shut off while driving and requiring it to be towed to the dealership. We have been assured that it was being replaced by new parts, and that it wouldn`t happen again. After the fourth time, Tom Peters finally admitted that our car was not safe to drive but that he couldn`t help us. What is the point of a customer relations employee if they are not willing to help you? We have talked to the service manager Bonnie Bruvold who also states she can`t do anything about it. She also told us as has Hyundai Canada that it probably won't happen again. It has already happened 4 times in the last 3 years and there is 40,000 km on our car. She even told us there is no recall on our car when in fact there is. The only thing she offered us was to put dye in the oil and check to see if it was leaking again after 500 km. So now I am driving my young children in a car waiting for it to leak oil again. They have done nothing but dismiss our concerns and have no regard for the safety of my children. Worst customer service ever.

Customer Service
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Friendliness
Pricing
Overall Experience

Employees dealt with

Tom Peters, Bonnie Bruvold.
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Reason For Visit
Sales (New)

"Exceptional!"

Sorry for the late review Jared, but here it is! Anyone looking for a Hyundai, ask for this guy, no hassle, no pressure, no problem!Exceptional costumer service and we were treated like VIP's! Sales manager Ali's great to deal would, he actually listened and gave us the best possible deal ever! Would definitely recommend to anyone we know! Thanks for the help getting us our new Elantra limited! Thanks again! - Ashley and Lou

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Employees dealt with

Jared and Ali
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Reason For Visit
Sales (New)

"Alan Sugiyama -Excellent Service. "

Alan is an asset of the company. He help us finding the right vehicles for us. Very helpful and not pushing you to buy right away.

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Reason For Visit
Sales (New)

"Alan made it so easy!!!"

He was so knowledgeable, genuinely kind, and out of his way helpful!! Also, I got a price that was fair through a painless negotiation process.

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Reason For Visit
Sales (New)

"Very frendly dealership"

A couple of weeks ago i went to this dealership to check out its new cars. Ali the sales manager asked me if I needed some help, my answer was that today i was just looking, however after a very friendly conversation I told him that when I would be ready I would return. Today i went again with my wife and we took the Sonata for a road test. After, Ali offered us the best possible price and within a few hours the car was ready for pickup. Alan my sales associate gave me a ride from my home to pick up the car, during the trip he outlined the various aspects of the car and upon arrival gave me a professional tour inside the car .Thanks again Ali and Alan for the top notch service. This is the best Hyundai dealership in Edmonton, highly recommended. Andrew

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Reason For Visit
Sales (New)

"The True Test of Customer Service"

The true test of a dealership's customer service comes not with an every day sale, but with how they handle things when something goes wrong. Our story began with the purchase of a 2014 Elantra GT L, which needed to be shipped in, but the car never made it to our dealership as the originating dealership sold it instead. Understandably disappointed, this led to a two week mad rush on the dealership's part to try to find us another one, and when one could not be found, these guys were SO good with giving us other options, helping us out wherever possible, and making sure that we were ultimately happy. They knew that it might come down to us having to walk away, and they never pressured us or made us feel like that would be the wrong decision. They were honest, up front, apologetic, and understanding of our frustrations the entire time. A lot of their time and effort went in to finding us another car, which we now have, and we love. Alberto, Danny, and Nikki were so good with us the whole way - Danny and Alberto spent over 1 1/2 hours with us on the sales floor working out options and calling other dealers, and when we came in stressed about our old car, Nikki was wonderfully funny and helped us to relax and laugh. For a situation that could have been a complete nightmare, these guys turned the whole thing right around and went out of their way to make us happy - the true test of excellence in customer service. Thank you!

Customer Service
Quality of Work
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Employees dealt with

Alberto Nava, Danny the Sales Manager, and Nikki in Finance (and the 3M guy who stayed late to do our car!)
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Reason For Visit
Sales (New)

"Alan makes our car-buying a pressure-less experience"

Our salesperson Alan and manager Danny were friendly, knowledgeable, and personable. They managed to put us at ease in our vehicle-shopping experience. Alan's effort in getting us all the extras in the deal at the price we can live with was greatly appreciated. We did buy our vehicle from Alan and West Edmonton Hyundai dealership. If I'm ever in the market for a new vehicle again, I would definitely pay them a visit.

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Reason For Visit
Sales (New)

"good professional people"

I liked dealing with these guys. I didn't end up with a vehicle because the car was exceeding my budget but these guys never pushed me into buying inferior product. Surely much more professional than some other dealerships i have dealt wIth in the past. Will be inquiring about any future Hyundai vehicles

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