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Wally's Nissan of Latham

Latham, NY

Overview
Employees
Reviews
Vehicles
4.7
2,965 Reviews
At Wally's Nissan of Latham, we offer a unique and pressure-free sales environment. Our enthusiastic team of product specialists is here to educate you about our range of Nissan vehicles. From sleek sedans like the Altima to family-friendly SUVs like the Rogue, Murano, and Pathfinder, we have something for everyone. If you're looking for a budget-friendly option, our used car selection includes pre-owned Nissans and vehicles from other top brands. Our Nissan financing team will help you create the perfect financing plan. Once you've chosen your new ride, our service center will keep it running smoothly. Schedule routine maintenance or repairs, and if you need OEM Nissan parts, we can order them for you. Find us conveniently located at 976 New Loudon Road in Latham, NY. We're just a short drive from Clifton Park, Saratoga Springs, Schenectady, and other Upstate New York areas. Visit us today!
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976 New Loudon Rd

Latham, NY

12110

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Showing 2,965 reviews

May 29, 2024

Reliable and dependable! Great service and dedication. Friendly and responsive. Great customer service care. Great More

by ZMCCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Vrigian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Elky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tate Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikkie Traficante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024

This is my fourth car from this dealership. Sales person Jack was awesome! Love my new 2024 Rogue More

by Maggie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Albertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

Maggie responded

Very happy with my experience!

Helpful
May 27, 2024

I was satisfied with the dealership overall. The only thing I can say is that it took a little longer than I would have liked when I picked the truck up. More

by JKACH22
Recommend Dealer
Yes
Employees Worked With
Eric Elky
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Capelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024

I WOULD NEVER RETURN TO THE SERVICE DEPT AND I CANCELLED MY NEW TRUCK PURCHASE BECAUSE OF THE SERVICE DEPT. NEVER RETURNING HERE AGAIN. More

by AVOLTA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Messier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Each time I go to get a new lease or service, EVERYONE is wonderful. So friendly and knowledgeable. More

by Nana2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

Wally's Nissan of Latham responded

Dear Nana2016, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you consistently experience exceptional service from everyone at Wally's Nissan of Latham, whether you're leasing a new vehicle or visiting for service. It's our pleasure to have a friendly and knowledgeable team that can answer your questions and ensure a smooth experience. We appreciate you mentioning Eric Messier, Phil Gagliardi, and Kelly Vincent by name – they will all be delighted to hear your praise! We appreciate you recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 20, 2024

Wallys Nissan helped me find and get into my dream vehicle. I am so thankful for everyone that I worked with there! More

by LindsayZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Wally's Nissan of Latham responded

Dear LindsayZ, Congratulations on finding your dream vehicle at Wally's Nissan of Latham! We're so happy to hear we helped you achieve that goal. A big thank you for your kind words about everyone you worked with here – Tate Myers, Jeff Nadim, and Michael Costello will all be thrilled to hear your praise! It's fantastic that you rated our sales price transparency and finance experience a perfect 5! We strive to provide a clear and hassle-free buying process. While the purchase time received a 4-star rating, is there anything specific we could have done to improve that aspect of your experience? We appreciate your feedback and are always looking for ways to better serve our customers. Thank you for recommending Wally's Nissan – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 18, 2024

I was made to pay for labor for a part that is covered under a recall. I suggest you find a dealer that will treat you fairly. Also, as I went to drive out of the dealership a warning light came on tha More

by ctaylor26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Gagliardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Wally's Nissan of Latham responded

Dear ctaylor26, Thank you for your recent review and for bringing these concerns to our attention. We sincerely apologize that your experience fell short of expectations, particularly regarding a potentially covered part and a warning light on your vehicle. We take all feedback seriously, especially regarding service concerns and customer interactions. We understand regaining your trust takes time. We are committed to resolving these issues to your satisfaction and ensuring a more positive experience in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 18, 2024

Had a damaged tire just before a long trip. Eric & Totaram got me right in, took care of the road hazard warranty and got me back on the road. More

by geoh080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Totaram Ram
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May 23, 2024 -

Wally's Nissan of Latham responded

Dear geoh080, Thank you for taking the time to share your fantastic 5-star review! We're thrilled to hear that Eric Messier and Totaram Ram were able to get you back on the road quickly and efficiently, especially before your long trip. It's great to know they took care of your road hazard warranty and got you back on schedule. We appreciate you mentioning that the service price transparency, workmanship, service time, and communication were all perfect 5-star experiences. We strive to provide exceptional service in all areas, and your feedback lets us know we're achieving that goal. Thanks for recommending Wally's Nissan of Latham – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 14, 2024

Buying experience was excellent. The staff was knowledgeable and made the purchase fun. The service department is great, friendly and fast. More

by grattans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Wally's Nissan of Latham responded

Dear grattans4, Wow, thank you for the amazing 5-star review! We're glad you had a fun and informative buying experience with our knowledgeable staff (especially Eric Messier, Phil Gagliardi, and Kelly Vincent!). We're also thrilled you found our service department to be excellent in all aspects. Is there anything specific you loved about the sales process we could highlight? Thanks again for recommending us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 10, 2024

It was a ridiculous wait! I had an 11:45 AM appt and they took 2 hours to tell me what was wrong when I already had told them what Midas had said. I will say though after th More

by SUNBEACH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people
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May 11, 2024 -

Wally's Nissan of Latham responded

Dear SUNBEACH21, Thank you for taking the time to share your feedback with us at Wally's Nissan of Latham. We appreciate you acknowledging the courtesy of our team in providing a loaner car and resolving the issue with your vehicle. We understand your frustration with the wait time, and we sincerely apologize for the inconvenience. We are constantly working to improve our service efficiency, and your feedback helps us identify areas for improvement. We will take your experience into consideration as we strive to better meet our customers' time expectations. Regarding service pricing, we encourage transparency and can assure you our prices are competitive and reflect the expertise of our certified technicians. We'd be happy to discuss this further with you if you'd like to reach out to our service department directly at (518) 278-0766. Thank you again for your feedback and for choosing Wally's Nissan of Latham. We look forward to serving you again in the future, hopefully with a much smoother experience. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

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