Wallace Nissan Mitsubishi of Kingsport

othing, but a diagnostic test completed, the warranty company contacted, and the same repetitive words of "we worked you in," which no work had been done. They would not reimburse me for the rental car, company contacted, and the same repetitive words of "we worked you in," which no work had been done. They would not reimburse me for the rental car, the GM did not return my calls, nor would they provide a loaner knowing that the service to my vehicle would be extensive. In lieu of that and as stated previously, 2 of those weeks that they "worked me in" the tech called out sick, which they basically refused to assig anyone else. Sure, I completely understand people being stricken with sickness, but I was in essence being penalized for their lack. The service manager Janice Malcolm was extremely rude and unwilling to do anything but a continuance of rude, passive aggressive chatter. If Wallace would have completed or even started the work, they would not have lost over 6k+, which Van Averette (owner) and the rest can thank Janice and the GM for losing business, bad reviews, spreading the word that the Wallace Nissan service center is negligent and inept. DO NOT USE THE SERVICE DEPARTMENT More

Would give a zero star if I could. Came into the dealership after multiple conversations about specific new inventory they had. They were completely misleading with their pricing onli Came into the dealership after multiple conversations about specific new inventory they had. They were completely misleading with their pricing online (10k off) . Beware of listed prices,.."internet price" etc. Led us to believe prices were good until after they performed a credit check- saying we weren't eligible for the full discount. This type of behavior is what gives dealerships a bad name. More

Great place to buy a car. Sales people are helpful and not pushy. I would highly recommend them. Sales people are helpful and not pushy. I would highly recommend them. More

I recently purchased a 2018 Titan Midnight Edition from Travis Montgomery. HE was very helpful and a pleasure to work with. A great buying experience . If you're looking for a great used or new vehicle, co Travis Montgomery. HE was very helpful and a pleasure to work with. A great buying experience . If you're looking for a great used or new vehicle, contact Travis for a great deal. More

Poor service department. I called to have a coolant leak diagnosed. I made an appointment to drop the car off 4 days out, because they were booked. (so far so good). They cal I called to have a coolant leak diagnosed. I made an appointment to drop the car off 4 days out, because they were booked. (so far so good). They called a few hours after I dropped it off and stated "we found the leak and it should be done tomorrow". I called the next afternoon and again " it should be done tomorrow ". They stated " it should be done tomorrow" everyday afternoon for a week. They kept my car seven days to swap out a radiator, after waiting 4 days for the appointment. Horrible service. Horrible. More

Refused to honor advertised price. Had to have $4,000 more profit because “they don’t sell as many cars anymore” Had to have $4,000 more profit because “they don’t sell as many cars anymore” More

A great experience with friendly staff! Kris Darker was extremely helpful with all of my questions! Kris Darker was extremely helpful with all of my questions! More

Left Google review about this company about a month ago on how bad the experience was someone responded to my review asking to call them the next morning I did and while the people andwering the phone were on how bad the experience was someone responded to my review asking to call them the next morning I did and while the people andwering the phone were very nice to speak with they did not know who responded to me. After several days service manager called back apologized said she did not know who told me to call but wanted to look at the 2021 Nissan Rouge that need new tires before it even 15k miles. So they asked me to make appointment to look at vehicle to discuss. Made appointment as they asked. The service rep. looked at my vehicle said they could not find any reason for the abnormal tire wear and as expected told me they had to send for review and would get back to me by Monday. Of course no call on Monday. I called Tuesday was told service manager was busy would call me back in an hour. Guess what no call, so I called back told the rep that answered the phone the reason I was calling again. Response was she is busy will tell her you called when she is free. Obviously customer is not the important person here you need to work around there schedule not that I expected anything anyway as once you buy they lose all care for the customer. I had 3 recalls on this vehicle and every single time told them there is a problem with the supposed safety sensors and everytime they just say checked out fine. However everytime I have taken this vehicle on any extended road time and use those features the steering wheel shakes like crazy and the sensors spot up this big warning saying failure and shut said features off. Biggest vehicle purchace mistake I ever made was pulling into a Wallace dealership. More

Kris Darker and all staff are amazing! Always honest and makes the car buying experience smooth and fun. Always honest and makes the car buying experience smooth and fun. More

We bought Mitsubishi Outlander Saturday Zach was wonderful!!! Really Happy with our purchase!!! The warranty is unbelievable!!! Best dealership by far! Remember Zach ask for him but everyone was fan wonderful!!! Really Happy with our purchase!!! The warranty is unbelievable!!! Best dealership by far! Remember Zach ask for him but everyone was fantastic More