From start to finish my salesperson Russ Brockelhurst was professional and personable in regards to all aspects of the deal we started and completed. He kept me up to date on the statuus as well as making sure I was aware of the arrival of the car as well as taking video for me of it coming off the transporter. This showed me I was more then just his commission cheque I was his customer yesterday today and tomorrow!!!!
The rest of the staff were amazing as well from the receptionist to service advisors right down to the young girl that was wiping down the car upon my arrival at the dealership the day I picked it up. I can't think of a better interaction over my 30 plus years of purchasing vehicles.
Bob was so awesome to work with. He communicated well and worked with me on my scheduling/ available time. He answered all my emails and text in a fashionable time. Bob knew exactly what I wanted and delivered it perfectly!
Great customer service in the sales cycle, tremendous customer support from Mr. Finlay - unprecedented. This is our 5th purchase of a vehicle from Wallace in 17 months. The service department focus on improvement has been recognized, and applauded.
I purchased a new 2017 Chevy Volt from Wallace. They were very eager and helpful with buying it with my leased Ford Escape. That's where it ended as there was some issues afterwards with them paying off the lease to Ford. My voice mails went unanswered and I was told things that were not fully truthful. In the end my issue went unresolved and I recommend being very careful buying from this dealership.
This was my first time going in to speak to someone about buying a new car. I was greeted right away and was treated very nicely. I was very happy with the knowledge that was had about the car I was looking at and everyone I dealt with was very accommodating. Thank you!!
I can only describe my experience with "Wallace" as very, very good. The whole process of buying the new Cadillac was quick and without any problems or misunderstandings. It took only few day between my first appearance and receiving the new car.
Thank you very much.
Eliot, was the most professional and knowledgeable sales rep I have ever used. Dealership was clean and comfortable and the rest of the staff welcoming. They went over all the details of my purchase and made me feel appreciated.