Volvo of Virginia Beach

Worst service ever. I purchased my Volvo from here. After the purchase care and consideration plummeted. I received poor service and communication from that point on. I purchased my Volvo from here. After the purchase care and consideration plummeted. I received poor service and communication from that point on. I scheduled service on my vehicle for 1pm. I dropped my vehicle off at 1130a so that I could go about my day without worrying about dropping it off. By one was informed my car had not been moved and unknown when it would be serviced. If not for the efforts of Connie I don’t know when my car would have been worked on. I originally Scheduled my vehicle for inspection, upon arrival it was suggested I get oil change and brake fluid change. By 230-3 I asked for just the inspection to be done. I received my car back after 330p. I don’t who owns or runs this dealership but they really need to consider making serious changes so as not to loose any further customer. More

I have a Volvo xc60 2019. I generally drive it locally. Driving for an hour or less. Recently I had to take a 4 hour business trip and after 2 hours the AC shut off. It was in I generally drive it locally. Driving for an hour or less. Recently I had to take a 4 hour business trip and after 2 hours the AC shut off. It was in the summer in the south so this made for a difficult drive. I also felt that driving the car with out the climate control unit was dangerous as I could not defog the windshield. I contacted my service department at Wynne Volvo Virginia Beach and I spoke with Connie Marshburn a service advisor. She worked with me patiently to try to figure out what my problem could be. I told her I was out of town and needed to get this looked at. I asked her if the local Volvo Dealer that I was close to would honor the extended warranty, she said they should. I contacted Cary Volvo in North Carolina and they told me they would not be able to help me because they were booked up for 2 weeks. I called Connie Marshburn back and she made an appointment with Wynne Volvo as soon as I got back from my business trip. It happened that I was able to get back to my home town and I went to Wynne Volvo immediately. They were VERY helpful. They were booked solid but did take my SUV and were able to fix my problem that day. I can not thank Wynne Volvo and the service staff they have enough . Particularly Connie, as she kept me informed every step of the way about the service of my vehicle. I have been to the service department for all of my maintenance. I have always been treated professionally and with what always felt extra care. Thank you again for fixing my car with me just showing up unannounced. Thank you Connie Marshburn for your dedication to trouble shooting my problem. Taking the time to hear me try to describe my problem. Thank you to all the service department staff for such 5 star attention. More

Worked with Tom Sawyer. I highly recommend working with Tom! He was terrific and really valued customer satisfaction! As a single women coming into a car dealership, I am I highly recommend working with Tom! He was terrific and really valued customer satisfaction! As a single women coming into a car dealership, I am always on guard. Tom treated me with the utmost respect! Thank you, Tom, and Volvo for a great experience. More

Very pleasant experience buying new Volvo car at Volvo of Virginia Beach. No sales talk here. All the people at Volvo of VB are simply concentrating on customer satisfactions. Roy took so much time with us g Virginia Beach. No sales talk here. All the people at Volvo of VB are simply concentrating on customer satisfactions. Roy took so much time with us going through how the car works. The car is awesome but also people of Volvo of VB are also awesome! Thank you Roy for the great car and the great service! More

SIMPLY AMAZING SALES CUSTOMER SERVICE FROM THE MOMENT I WALKED INTO THE DEALERSHIP!! MY SALES PERSON WAS CARRINGTON, WHO HAS AN EPIC PERSONALITY, GREAT CUSTOMER SERVICE FROM START TO FINISH, QUITE DETAILE WALKED INTO THE DEALERSHIP!! MY SALES PERSON WAS CARRINGTON, WHO HAS AN EPIC PERSONALITY, GREAT CUSTOMER SERVICE FROM START TO FINISH, QUITE DETAILED AND SHE EXPLAINED EVERY ASPECT/FEATURE OF THE BEAUTIFUL VOLKSWAGEN THAT I PURCHASED!! I AM VERY EXCITED AND PLEASED WITH THIS DEALERSHIP'S ETHICS!! CARRINGTON ROCKS AND I WOULD HIGHLY RECOMMEND HER TO FRIENDS!! More

Thank you Wynne Volvo of Hampton for the best car buying experience I could have ever expected! No pressure, just a desire to answer all my questions and provide me with the information I needed to find th experience I could have ever expected! No pressure, just a desire to answer all my questions and provide me with the information I needed to find the right car. Bobby Williams was excellent in guiding me through the process of selecting my car and rest of the team made the purchasing process a breeze. Thank you! I definitely recommend Bobby and Wynn Volvo! More

Thank you Wynn Volvo of Hampton! You made the process purchasing my 2019 S90 effortless . You guys were very personable and professional. It’s been a pleasure. Thank you. purchasing my 2019 S90 effortless . You guys were very personable and professional. It’s been a pleasure. Thank you. More

Edwin Balingit is the most professional service advisor I have ever worked with, he always makes his customers his number 1 priority. Ed is the only reason I come back. have ever worked with, he always makes his customers his number 1 priority. Ed is the only reason I come back. More

More than service I am a firm believer that a car dealership without the backing of excellent service center is a sinking ship. I drove from New York to Chesapeake when I am a firm believer that a car dealership without the backing of excellent service center is a sinking ship. I drove from New York to Chesapeake when my left engine hood latch malfunctioned. It doesn't matter how many times I opened and shut it to reset the latch, it will not latch. I taped the hood for safety and made an appointment at Volvo of Virginia Beach. Advisor Mike Villaluz was extremely helpful and professional. To make a long story short, my latch is fixed and because it was just an adjustment, they didn't charge me anything. They also fix my wife's dead Fob (needed new battery). Mike is an asset to this dealership and the service center is highly recommended. More

Good experience at Volvo Cars of Virginia Beach car service! Good experience with Volvo XC60 maintenance at Volvo Cars of Virginia Beach! I am always happy to visit a Volvo Cars of Virginia Beach dealership and Good experience with Volvo XC60 maintenance at Volvo Cars of Virginia Beach! I am always happy to visit a Volvo Cars of Virginia Beach dealership and I fully trust my car in hands of your very professional team for quite a number of reasons: - customer-friendly and customer-centric approach and very friendly attitude; - good customer quality before and after product delivery (service) and good quality for maintenance & repair works (product); - well organized and modern customer friendly waiting area; - professional and knowledgeable customer service by the team; - visible involvement of the entire team of the representation in the implementation of the quality culture of the organization; - an organization have visible indications for continuous improvement and good learning organization;- visible interest in customer satisfaction and feedback on services and products; - transparent and honest attitude to maintenance errors; - innovative and creative solutions to problems for example delivering car service and sales work in COVID-19 pandemic period; - very good cooperation with different local stakeholders and partners in car maintenance related areas; - moderate profit orientation. Thank you and continue in the same spirit! Maidu More