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Valley Hi Honda

Victorville, CA

4.8
511 Reviews
Call Dealership (760) 552-8836
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15710 Valley Park Ln

Victorville, CA

92394

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511 Reviews of Valley Hi Honda

April 16, 2024

When I walked in the shop I knew exactly what I wanted but unfortunately they didn’t have the car. Marshall was helping me and talk me into looking at other cars. After seeing many, i wasn’t convinced due More

by marta livingston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marshall Ibarra, Oscar Cadenas Jr., Ryan Rocha
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Helpful
April 11, 2024

The service was efficient and timely. The service provider, Brian, did an awesome job! I didn't wait too long. More

by GAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Interlicchia
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Helpful
April 08, 2024

Always good service specially Brian Interlicchia (55775) was awesome, knowledgeable and very helpful. Very good service 👍🏻. More

by Lkanchawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Interlicchia; awesome service 👍🏻
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Helpful
March 30, 2024

My first service was good and nothing bad about this dealer at all thank you for it all! More

by r.byron17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thomason
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Helpful
March 30, 2024

Bruce was excellent and Manny helped get me where I was comfortable. I did feel like I was overselled on the alarm system and it was presented as a necessity when in reality it’s just profit for the dealer More

by littlebaca3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul “Bruce” Hernandez, Manny Sagastume
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Helpful
March 28, 2024

Got a oil change and tires rotation and a alignment was happy friendly serves people always take my car to honda hi. More

by lauramonkey64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Helpful
February 26, 2024

Valley Hi Honda in Victorville staff and sales were exceptionally helpful, knowledgable and patient. Charles our salesman answered all our questions (there were a lot) and did not hurry or pressure us More

by Jdhudson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles, Sales***** Finance *****All*****
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Mar 19, 2024 -

Valley Hi Honda responded

Thank you for sharing your positive experience with Valley Hi Honda in Victorville! It's wonderful to hear that their staff and sales team were exceptionally helpful, knowledgeable, and patient. Charles sounds like he provided excellent customer service by answering all your questions without rushing or pressuring you for the sale. It's also great to know that the financial staff understood your needs and worked with you. Enjoy your new Honda HR-V, and thank you for recommending Valley Hi Honda. Happy driving!

Helpful
February 05, 2024

I had the best advisor at Valley Hi Honda. Thank you Melina, for the excellent service you provided for me. More

by xavierbautista1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melina Wilson
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Mar 19, 2024 -

Valley Hi Honda responded

It's wonderful to hear that you had such a positive experience with Melina at Valley Hi Honda! Having the best advisor can truly make a difference in your overall satisfaction with the service. Thank you for recognizing Melina for the excellent service she provided you. If you ever need assistance in the future, don't hesitate to reach out to her or the team at Valley Hi Honda.

Helpful
February 05, 2024

The service workers (especially Val) were so nice and polite. Called me as soon as my car was ready and explained to me what was done. Fast and easy. Love the Honda dealership. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val
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Mar 19, 2024 -

Valley Hi Honda responded

It's fantastic to hear that you had a positive experience with the service workers at Valley Hi Honda, especially with Val. Their kindness and politeness, along with prompt communication about your car's status and what was done, reflect their commitment to excellent customer service. It's great that your experience was fast and easy, making your visit to the Honda dealership enjoyable. Thank you for sharing your feedback, and we're glad to hear that you love Valley Hi Honda!

Helpful
February 01, 2024

The person that attended me was very friendly and super courteous, I’ve been coming there since I moved up here and there is one person that ruins the experience. More

by yohanip10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thomason, Melina Wilson
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Mar 19, 2024 -

Valley Hi Honda responded

It's great to hear that you've had positive experiences with the majority of the staff at Valley Hi Honda, particularly noting their friendliness and courtesy. However, it's unfortunate to hear that there's one person who has negatively impacted your overall experience. If you feel comfortable, it might be helpful to provide constructive feedback directly to the management team at Valley Hi Honda. This way, they can address any concerns and work towards ensuring consistently excellent service for all customers. Your feedback can be valuable in improving the overall experience for everyone who visits the dealership.

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