Valenti Audi

I visited this dealership because they had a good used vehicle inventory. I was surprised by the knowledgeable sales staff and their no pressure approach. I hope they find the vehicle we are looking for a vehicle inventory. I was surprised by the knowledgeable sales staff and their no pressure approach. I hope they find the vehicle we are looking for and we can close on a deal with them. More

Awful experience. Lied to. Lease payment not what I agreed to and dealership has done nothing to help. See google review for more information Lied to. Lease payment not what I agreed to and dealership has done nothing to help. See google review for more information More

Very good experience working with Matt deG purchasing a new Q8. He was helpful, courteous and explained most of what was needed. It was an easy process. I would only have liked him to throw in a free weath new Q8. He was helpful, courteous and explained most of what was needed. It was an easy process. I would only have liked him to throw in a free weather mat for the trunk of the car and offered to have changed the Audi rings from silver to black the way the order intended. When you spend on a Q8 you do expect that level of extra care. Otherwise a good experience overall. More

I had the best experience purchasing my new Q7 last week at Valenti Audi. The process was pleasant, professional and efficient. I give the highest praise to my salesperson James who worked very hard to loc at Valenti Audi. The process was pleasant, professional and efficient. I give the highest praise to my salesperson James who worked very hard to locate exact car, color options and engine that I wanted to purchase. Many thanks to Steve in finance who took car of every detail to get my document signing done in 20 minutes. The manager made sure the dealer ship found and obtained the car I wanted . Thank you so much More

Very pleased with Valenti Audi, I traveled over 2 1/2 hours to purchase my new Audi A4 Allroad becuase they are truly a great dealership. My salesman James Rolleston was awesome I highly recommend callin hours to purchase my new Audi A4 Allroad becuase they are truly a great dealership. My salesman James Rolleston was awesome I highly recommend calling James very accommodating and knowledgeable . Also, Steve Pinkerton Business Manager was great to work with seamless transaction took care of everything . They go the extra mile for their clients hands down one of my best experience. 5 Stars ***** More

Very pleased with Valenti Audi, I traveled over 2 1/2 hours to purchase my new Audi A4 Allroad becuase they are truly a great dealership. My salesman James Rolleston was awesome I highly recommend callin hours to purchase my new Audi A4 Allroad becuase they are truly a great dealership. My salesman James Rolleston was awesome I highly recommend calling James very accommodating and knowledgeable . Also, Steve Pinkerton Business Manager was great to work with seamless transaction took care of everything . They go the extra mile for their clients hands down one of my best experience. 5 Stars ***** More

Matt DeGruttola made the whole experience of purchasing my new Audi Q5 a joy. His knowledge is extensive and he made it easy.to understand all of my options. He is very kind, professional and patient and I my new Audi Q5 a joy. His knowledge is extensive and he made it easy.to understand all of my options. He is very kind, professional and patient and I am very happy with Valenti Audi. Many thanks. More

I have brought my car to this dealer 3 times and have always had an issue with customer service. I kept returning b/c I thought it couldn't happen again, but it did. I also kept returning b/c it's the cl always had an issue with customer service. I kept returning b/c I thought it couldn't happen again, but it did. I also kept returning b/c it's the closest Audi dealer to my home. Unfortunately, I prepaid for service when I bought the car so I was hoping to get the last service done and be finished with Valenti, but they botched that up too! I specifically said that I needed a loaner when I called to make the appointment and they failed to put that in the appointment notes. As I was driving there I called to be sure they had a car for me to use and they said no, it was booked that it was a drop off! Because I not only need to have an oil change I need recall work done and I have a transmission issue under warranty - things that will take a long time to do and on a good day - they take forever to finish small jobs so I wasn't about to spend my whole day sitting in their uncomfortable waiting area. I owned an Acura for 10 years and always brought it to Acura of Avon for service. I had no idea that their excellent customer service was unique and rare. I regret the day I bought an Audi!! I hope people take heed to the negative reviews of this place and avoid it at all costs!! I regret ever setting foot in the place! Now I have to drive an hour to West Springfield to get this work done. At least I know they have good customer service. Valenti is a disgrace! Also, I found out 2 years later after the fact from You've Been Pwned that my DOB, driver's license, email address, name, phone numbers, physical address, social security number, and vehicle details were pwned in a data breach!! Never once did Audi or the dealership contact me. When I contacted them they could have cared less!!! So wrong!! More

Great experience. Alan and Steve provided excellent service and showed great professionalism. Recommend the dealership 10 fold. Alan and Steve provided excellent service and showed great professionalism. Recommend the dealership 10 fold. More

Salesman was rude and didnt give a lot of info about car. Staff have been incompetent snd basically nonexistent 1 month later dealing with registration issues even though I paid $550 for these services. BUY Staff have been incompetent snd basically nonexistent 1 month later dealing with registration issues even though I paid $550 for these services. BUY ELSEWHERE. More