Toyota of Scranton

Toyota of Scranton responded

Dear MJB922, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with our team at Toyota of Scranton. Providing knowledgeable and professional service is something we strive for every day, and we're glad to see that reflected in your visit. We truly appreciate your recommendation and trust in our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards,

Toyota of Scranton responded

Hello Stephen Seliga, Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with us at Toyota of Scranton. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. We're delighted that you're pleased with your new vehicle and that you found our staff to be great to work with. Your recommendation means a lot to us, and we look forward to serving you, your friends, and family in the future. Thanks again for choosing Toyota of Scranton. Drive safely and enjoy your new ride! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello HANLONKA, Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that you had a great experience at Toyota of Scranton and that you found our team to be amazing. Your recommendation means a lot to us, and we're thrilled that you would recommend us to others. We strive to provide the best service possible, and it's fantastic to know that our efforts are making a difference. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you and anyone you recommend in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello JENNRN2007, Thank you for taking the time to share your feedback with us. We're glad to hear that Jonathan provided helpful and friendly service during your visit. It's wonderful to know that you found him sincere in his communication. We appreciate your positive comments about Jonathan's service, and we'll be sure to pass along your kind words to him. At Toyota of Scranton, we strive for excellence in customer service, and feedback like yours helps us to continuously improve. If there's anything else we can do to enhance your experience in the future or if you have any suggestions for us, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

ShirleyDavid16, we're truly sorry to hear about your experience. We aim to provide transparent and fair service to all our customers, and it's concerning to hear that your expectations were not met. We apologize for any confusion regarding the vehicle and its representation in the pictures. Your feedback is valuable to us, and we'd like to address your concerns directly. Please reach out to us at your earliest convenience so we can discuss this matter further and work towards a resolution. We understand your disappointment, and we want to make it right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Certainly! Here's a response to LIZNAVICKAS's review: Dear LIZNAVICKAS, Thank you for taking the time to leave us your valuable feedback! We're thrilled to hear that you had a positive experience with our dealership and found our team to be excellent. We understand your concern regarding the fob for your vehicle, and we apologize for any inconvenience this may have caused. Please rest assured that we will look into this matter and see how we can assist you further. Please reach out to our customer experience team to provide your name and vehicle. Once you reach out to us we can look into the missing key fob. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to improve and provide better service to all our customers. If you have any questions or need assistance regarding the fob or anything else, please don't hesitate to contact us. We're here to help! Thank you once again for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again soon. Warm regards, The Toyota of Scranton Team

Nicole responded

Thank you Cory for the wonderful experience I had purchasing my new vehicle! It was an amazing day 😊

Toyota of Scranton responded

Dear Nicole, Thank you so much for your kind words and for choosing Toyota of Scranton for your new vehicle purchase! We're delighted to hear that Cory provided you with a wonderful experience and made your day amazing. Our team strives to ensure every customer feels valued and satisfied during their visit with us. It's fantastic to know that Cory met your expectations and contributed to your positive experience. Should you have any questions or need assistance with your new vehicle in the future, please don't hesitate to reach out to us. We're always here to help! Thank you once again for your trust and for taking the time to share your feedback. We look forward to serving you for many years to come at Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you, DEERJANE, for sharing your positive experience with us! We're thrilled to hear that you had a smooth and efficient process from ordering to picking up your car. Adriana will be delighted to hear your kind words. We strive to provide excellent service to our customers, and we're glad to know we hit the mark with you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car, and we hope to see you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton