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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,014 Reviews
Call Service Center (972) 201-9228

1,014 Reviews of Toyota of Richardson - Service Center

Sort by
May 17, 2024

Nothing bad to say. Service went great. I will continue to use Toyota of Richardson for further services. More

by Rickydwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2024

Love coming back to Toyota of Richadson because Brandon keep us informed about our repairs. More

by virat.saetae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
May 16, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience, Virat. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 14, 2024

Short wait time and great service. Service advisor was knowledgable and courteous. Will definitely return for future service. More

by Patrick7934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Toyota of Richardson responded

Thank you, Patrick7934! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

Helpful
May 14, 2024

I feel like I received the service I really needed rather than service I didn’t need More

by Alicia S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
Report | Print
May 16, 2024 -

Toyota of Richardson responded

I'm happy my team could help, Alicia! Thank you for taking the time to rate us and for sharing your experience. Please let us know if you need anything else! --Maria Arenas, Customer Relations Manager

Helpful
May 11, 2024

Brandon, the service advisor, did a terrific job, as always. The women I spoke to when scheduling the appointment were also great. More

by bdecker37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Report | Print
May 14, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

Helpful
May 10, 2024

Great service advisor to review what was needed based on past service. I like the explanation of the service before the work is done and to ensure I was in agreement. Thanks More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Richardson responded

I'm happy to hear it, James! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

Helpful
May 09, 2024

I'd like this dealer because always help me and has very good service and friendly workers More

by orizabita64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

Helpful
May 09, 2024

Excellent dealership with an excellent service department Lee Schuster is when my service advisor for over 20 years and I won’t go to anybody else. I trust him completely. More

by Cawsdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

Helpful
May 09, 2024

Very professional in explaining the process and projected wait time. Friendly customer service from my arrival time, to the time of completion More

by Ljames5609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 09, 2024

Service department was very good. Lee, was very nice and helpful everything I come in for service on my Toyota Highlander WV More

by Vannw526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
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