Toyota of Killeen

Very disappointed. While in for routine service, I advised the service rep that I would like to order a top rack end cap for my 4Runner if it was under $50. The rep adv While in for routine service, I advised the service rep that I would like to order a top rack end cap for my 4Runner if it was under $50. The rep advised it was and ordered the part ($47) When Toyota called I drove in to pick up the part and it was obviously the wrong part. Toyota acknowledged that it was the wrong part and ordered the replacement, stating that it should be less expensive than the wrong part, that they would credit the difference and call me when the part came in. Three weeks and no call, so I called them. The part was there and apparently had been for some time. When I came in to pick it up, they told me that this 2oz piece of plastic cost $195 ($20 on Amazon) and that I owed the difference. I was flummoxed and paid the difference. When I got home and examined the invoice, the credit I received for the wrong part was about $10 less that what I initially paid for the wrong part. So- wrong part, bad pricing advice, no call when the part arrived and less credit for my initial purchase than what I paid. Like I said, very disappointed. More

McKenzie with Toyota of Killeen was literally the best salesperson I’ve ever worked with. She went far beyond out of her way to make sure we were taken care of. We didn’t end up purchasing a vehicle only salesperson I’ve ever worked with. She went far beyond out of her way to make sure we were taken care of. We didn’t end up purchasing a vehicle only because after her exhaustive search, she could not find a vehicle that would fit our time frame. If we weren’t such an odd case, we would have waited and bought a vehicle from her hands down. More

Toyota has just lost another loyal customer because of this dealership. I can’t believe I fell for their “waitlist” and paid $500 to reserve a 2022 rav4 back in June ONLY since they said the wait was arou this dealership. I can’t believe I fell for their “waitlist” and paid $500 to reserve a 2022 rav4 back in June ONLY since they said the wait was around two months but assured me it won’t take more than four. EIGHT months later Josh in internet sales calls and leaves an excited voicemail that “my car has arrive!” I call him back and he tells me my car is on the way but instead of the color I ordered it’s in red! So…not my car then. I ordered LUNAR ROCK. The audacity. The last time I heard back from him after asking the status of my vehicle once each month was September. I reached out in October and never was contacted again until this week for the red version. Some updates would have been greatly appreciated, calling me excited that “my car has arrived” should have never happened, and a refund of the $500 for the deception is the least they could do after making someone wait in the dark for eight months with no option to get out of the reservation after this long and losing out on the trade in value of current vehicle. Toyota (especially of Killeen) just lost a loyal customer. Your customer service made this decision easy. I’m getting a Subaru. More

The worst service department in Bell County. Non courteous courtesy driver/messy techs and mgt dont care.....horrible on a scale of 1 to 10 where 10 is the best they score a negative 1,000,000, Non courteous courtesy driver/messy techs and mgt dont care.....horrible on a scale of 1 to 10 where 10 is the best they score a negative 1,000,000, It is my humble opinion that the Toyota of Killeen store is a poor representation of the Toyota brand and American leadership in general. Hopefully, the can straighten themselves out and get their act together over there, because my recent experience is not in keeping with the high standards of customer service I had been accustomed to dealing with their team in the past 7 years. Maybe they need a new coach because right now that team is producing suspect work. And performing at a substandard level. Where are the quality controls? The environment indicates they aren’t being used. From start to finish the quality is just not at par. I can say this, the guys in parts and the welcome staff are always a joy, and the fridge is stocked with cold water. Other than that Toyota of Killeen is a no for me. How can you justify placing your customers into a filthy courtesy vehicle that is driven by a person who does in excess of 15 of the posted speed limit and then blows thru stop signs, all this while I was on speakerphone with the boss. But wait it gets better, when we get the vehicle back the door jams and interior floor carpets show evidence of where the technician did not place protective covering on the floor nor did he attempt to clean up his mess. Wait it gets better. These issues were brought to the attention of mgt and guess what, they rested on their morals and allowed these transgressions to go unrectified. Not even an apology much less a thank you for your continued business. Oh well, this is why Toyota of Killeen is a no for me. I know better therefore I do better. They are not the right dealership for me or my family. In the words of the former governor of California, to Toyota of Killeen I say Hasta Lavista Baby! Oh I left out the part where the drive closed the door on me twice while I was entering the vehicle. More

I asked for a multi point inspection, and address engine light issue. Killeen Toyota had my truck almost 3 days, 1 just waiting on parts! Truck was fixed in timely manner, however no multi point inspection light issue. Killeen Toyota had my truck almost 3 days, 1 just waiting on parts! Truck was fixed in timely manner, however no multi point inspection was done, and conveniently only issues found was on me I told them about! Spooks to service manager Michael, no help! Wanted me to schedule an appropriate to bring back in. NEVER will I ever! More

Thank you very much Newton for being patient and understanding towards my purchase of the 2022 Toyota Tundra 1794. I understand dealing with allocations and a new way of selling vehicles. Newton kep understanding towards my purchase of the 2022 Toyota Tundra 1794. I understand dealing with allocations and a new way of selling vehicles. Newton kept his word when I was told that he would take care of me. My purchase is complete. Toyota of Killeen has an AWESOME SALESMAN!!!!!! More

It was great working with Newton. He gave me a better option than I thought I could get. He also did an excellent job in explaining the pros and cons of each decision. option than I thought I could get. He also did an excellent job in explaining the pros and cons of each decision. More

Wanted to buy a Highlander. When we asked the guy what deals they were having he stated they are selling for MSRP. We explained that we both have perfect credit and ready to buy. He would not budge so we deals they were having he stated they are selling for MSRP. We explained that we both have perfect credit and ready to buy. He would not budge so we left and bought the vehicle at Don Ringlet that day. Will never buy a vehicle in Killeen. More

Came to this dealership after four others were not willing to work with the VA and my disabled husband. Toyota of Killeen was excellent and dealt very professional with the VA and with us. We would se willing to work with the VA and my disabled husband. Toyota of Killeen was excellent and dealt very professional with the VA and with us. We would send all veterans and anyone who wants to buy or Toyota car here More

Newton Rose is an excellent sales representative and we got a good deal. Others that we dealt with at Toyota of Killeen were very helpful. got a good deal. Others that we dealt with at Toyota of Killeen were very helpful. More