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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.6
1,727 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,727 reviews

May 03, 2024

Friendly ppl and no pressure from sales associates , andres Vázquez was extremely helpful on my purchase. More

by Juanportillo918
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vasquez
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Helpful
May 03, 2024

Thank you for salesman take good care and good service. My and I will come for next car. More

by Kevindiep2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esperanza Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Cokonis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 03, 2024

Excellent service …good attitude …. great service ……explains good …great customer service …good dealership …good staff ..excellent sale representive More

by ELSAGONZALES1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Castellón
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Helpful
May 02, 2024

My experience at the dealership was great from the salesperson to financing department. Everyone was nice and helpful. More

by tulips4dlew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esther Zhang
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Helpful
May 01, 2024

Ben Girmay is amazing this my 10th Toyota, I’ve leased from him. 4 Highlander’s, 5 Camry’s one Venza.. More

by john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Girmay
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May 03, 2024 -

Toyota of Downtown L.A. responded

John, thank you for your loyalty to our dealership and for taking the time to write this review. Ben’s sales excellence is always consistent, and we're glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Toyota of Downtown LA Team

Helpful
April 28, 2024

I reviewed this dealership 2 months ago after a great experience with Gary. This experience was not that. I was quoted $295 for the battery before service. They did not update the tracker, so when I aske More

by colbuchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toni Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Toyota of Downtown L.A. responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, The Toyota of Downtown LA Team

Helpful
April 26, 2024

Very well organized with their handling of customers in the lobby. Professional and polite staff. More

by MARCELAMAGANA18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ziomara Menjivar and Alex in financing.
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Apr 30, 2024 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

Helpful
April 24, 2024

Xiomara and Esther we so helpful and they were best! I was In and out of the dealership More

by WEL38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xiomara
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Apr 26, 2024 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

Helpful
April 19, 2024

Buena atencion,,,muy amables,,estan atentos a atender al cliente,,,aunque el señor que nos atendio para firmar el contrato de venta no fue muy amable,,,pero si el vendedor. More

by Jose_imartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge,,de ventas,,
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Apr 23, 2024 -

Toyota of Downtown L.A. responded

Jose, Nos alegra saber que su visita fue en general positiva. Comuníquese con nosotros si desea analizar más a fondo los aspectos menos satisfactorios de su experiencia, para que podamos seguir creciendo como concesionario y brindar un excelente servicio al cliente. Sincerely, The Toyota of Downtown LA Team

Helpful
April 19, 2024

They were very nice, had provided a nice waiting area with snacks and comfortable seating. Our Salesperson Marcello went above and beyond to get my deal finalized. More

by S.SHUCK
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Department- Marcello
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Apr 23, 2024 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

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