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Toyota On Western

Chicago, IL

4.0
69 Reviews
At Toyota on Western, we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our greater Chicago customers to the fullest, we have established a web site that will not only help you find the right new Toyota car including the Prius, Tundra, 4Runner, Camry, Sienna, Corolla, Highlander or Avalon near Oak Lawn on or used car in the Chicago area that you are looking for, but also help you with financing, Toyota car repair and service, Toyota auto body repair and locating the correct Toyota car parts. At Toyota on Western, we are willing to answer every and all questions you might have during the car finding process. We are conveniently located near Oak Lawn, Elmhurst and Arlington Heights at 6941 South Western Ave., Chicago, Illinois. You can also reach us anytime by filling out our contact form or calling us at the number above. Thank you for visiting and remember, the entire staff at Toyota on Western looks forward to serving you!
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6941 S Western Ave

Chicago, IL

60636

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Showing 69 reviews

May 29, 2024

The service was good, my service tech was courteous and professional. The pricing is expensive. More

by cstreeter920
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaudencio Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota On Western responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota On Western to be a positive one. Please don't hesitate to reach out if you need anything else.

May 28, 2024

The service was explained in a detailed and courteous manner and performed quickly. Cost was expensive though. More

by sherice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
May 29, 2024 -

Toyota On Western responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2024

Sent this to Toyota on Western day and 1/2 ago. .. First, I travel past other Toyota dealerships because I had always been happy with the service that you provided. Second, I am fine with the More

by PZIONTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Toyota On Western responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 24, 2024

Fast , courteous and honest service experience as grateful to get in so quickly and have issue resolved to my satisfaction More

by SHARIMDAVIS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Toyota On Western responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota On Western.

May 21, 2024

Very professional and considerate and was very helpful with finances and clear with details of the arrangements More

by gladratliff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Channon Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ignacio Godinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Toyota On Western responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota On Western!

May 21, 2024

Customer service was knowledgeable and courteous. Explained the process and how much time it would take for the oil change. Kept me updated on the process throughout the visit. More

by JOHNLESNICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaudencio Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Toyota On Western responded

Thank you for choosing Toyota On Western. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again!

May 21, 2024

They finish maintenance work but make customers wait about 90min as they said which is unnecessarily. More

by Kiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel vegas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salazar
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Toyota On Western responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 20, 2024

My car was serviced in a timely manner. I was as notified that the part was in and they took me the same day that I called for an appointment. More

by LAMEATRICE204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota On Western responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 19, 2024

Tony Bedolla was very easy to work with and extremely knowledgeable about the vehicles and minor differences of each trim package. General Sales Manager Ray Khouchaba is quite an asset to the dealership, More

by FROGMURPHY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bedolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota On Western responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota On Western!

May 18, 2024

Not happy at all ,oil change over $100. when you start doing these what's up with that. More

by LONNIE.50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaudencio Chavez
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota On Western responded

Hi Lonnie we thank you for being our customer We always keep our customers expenses in mind that’s why we keep our prices lower than our competitors as a way to show appreciation and keep you coming back. $100 including tax for an oil change is very reasonable nowadays. The next time you come in please see me Ray the GM and we will shop other service shops together to see if our price is fair. Thanks again maybe next time you’ll give us 5 stars

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