Toyota Northwest Edmonton

quick and easy Jordy was thorough in his emails, gave me a lot of info. I was at first hesitant to give out my phone #, as anyone would be when you're dealing with a Jordy was thorough in his emails, gave me a lot of info. I was at first hesitant to give out my phone #, as anyone would be when you're dealing with a car dealership. but once i provided it to Jordy, he was respectful and not overwhelming me with calls as per my request. Either way, we ended up sitting down and going over the numbers, he was very honest and upfront which is quite refreshing.. can i add maybe too friendly? (just joking) he's an amazing person to work with. Made the whole experience super easy. quick and painless. I would definitely recommend my friends and family to see Jordy wherever he may be in the future. M. More

Lie after lie after lie Purchased a Toyota RAV 4 back in September and part of the deal was a remote start. After dealing with Jordy through email and booking an appointment Purchased a Toyota RAV 4 back in September and part of the deal was a remote start. After dealing with Jordy through email and booking an appointment to come and see him, he then quickly brushed us off because he was too busy. I can not recall the name of the other gentleman that then helped us but he did not show any interest in making any type of deal with us and didn't talk us through any of the functions of the car, luckily we had done our own research and knew some stuff about it. After driving 4 hours from Jasper to pick the vehicle up we were quickly told that the remote start wasn't fitted and whoever told us that was wrong and the next time they could get us in would be the Saturday. Living in Jasper we called on Friday to double check it was still booked in and ready to go. It was then that we were told by Jordy that the remote start was in fact on back order and he didn't know when it would arrive and he would email us with an update shortly. After a week we still hadn't heard anything, so we called back again, we were told the same thing that it was on back order. This went on a few times until we were finally told by Jordy that they had been shipped and would arrive by the end of October. We didn't hear anything back so on November 6th we called Toyota Canada where they told us the remote start for the RAV 4 doesn't even exist and Jordy had been lying to us the whole time. It was then we contacted the manager Lukasz to explain the whole situation and how upset we were and that something needed to be done. Lukasz was of course extremely nice and knew how to sweet talk. He promised us they would fit an after market remote start into our car and we would have a rental car to use while we waited. We arrived early from Jasper (4 hour drive away) and dropped the car off by 11am and were told by Lukasz the car would take 4-5 hours. At 4pm we called back and were told it wouldn't be completed today and to drive the tiny rental car back to Jasper on the dangerous icy highway. I text Lukasz and told him this was once again unacceptable and another lie. He thankfully responded straight away and said he would deal with it. At 5pm we dropped the rental car off but were then told they didn't have any shuttle buses back the the dealership. Lukasz had to pick us up in his personal car. After getting our car back we finally headed back home and arrived at 10pm. So after 2.5 months of waiting it was finally complete. This could all have been avoided if Jordy was upfront and honest with us. He had numerous occasions to tell us the truth but instead he tried to brush in under the carpet with hope that we would disappear. We are extremely upset with the whole ordeal and would never recommend buying a car from this dealership. Lukasz was the only helpful guy who tried to fix things buy promising a free detail which to be honest will probably turn out to be another lie. Its made us dislike the car because of the situation we were put in. I just have to point out the finance guy was really nice. More

Empathetic After we purchased our Pre-Owned Hyundai Santa Fe, we realized an issue with the vehicle. I reported the issue to Rick. He was very forthcoming in hel After we purchased our Pre-Owned Hyundai Santa Fe, we realized an issue with the vehicle. I reported the issue to Rick. He was very forthcoming in helping and fixing the issue. A man of integrity and customer loyalty. Great individual to deal with. More

Since I was coming up from Calgary Jordy spent lots of time on the phone through calls/texts to organize the deal. They are willing to work with you to help you find the vehicle you are looking for. Defin time on the phone through calls/texts to organize the deal. They are willing to work with you to help you find the vehicle you are looking for. Definitely went above and beyond. More

Excellent service with smiles by knowledgeable staff Highly recommend go see Vivek Agnihotri He is polite ,knowledgeable and friendly sales man He will make sure you'r fully informed , satisfied and comf Highly recommend go see Vivek Agnihotri He is polite ,knowledgeable and friendly sales man He will make sure you'r fully informed , satisfied and comfortable with product you are buying . More

Great to deal with, was not pushy, and very informative and helpful. I would highly recommend anyone looking to buy a vehicle at northwest Toyota. and helpful. I would highly recommend anyone looking to buy a vehicle at northwest Toyota. More

Excellent experience on a used car deal Dealing with Jordy came across as honest and fair. The vehicle is above my expectation. Thank you very much for the excellent deal. I will recommen Dealing with Jordy came across as honest and fair. The vehicle is above my expectation. Thank you very much for the excellent deal. I will recommend. More

Houssen was a great young man. He provided good and friendly service and was easy to communicate with. Toyota had a mix up with our documents and took a while to fix, however Houssen managed to help us friendly service and was easy to communicate with. Toyota had a mix up with our documents and took a while to fix, however Houssen managed to help us find the price. More

thank you Mr. Lee is very knowledgeable and answered all of my questions. Thank you vert much for your time and help, it was much appreciated. Will highly recom Mr. Lee is very knowledgeable and answered all of my questions. Thank you vert much for your time and help, it was much appreciated. Will highly recommend Jordy and NW Toyota to others More

Warranty parts replacement Camry front struts that's leaking were ordered and replaced under warranty. Thank you Jordana and the service team for prompt service ,so the vehicle Camry front struts that's leaking were ordered and replaced under warranty. Thank you Jordana and the service team for prompt service ,so the vehicle can be safely on the road again. More