Towne Ford Inc.

I purchased out of state, and everything went flawless. Vehicle and paperwork was ready when I arrived. The vehicle was represented well and had no issues. The salesman and dealership staff was knowledgea Vehicle and paperwork was ready when I arrived. The vehicle was represented well and had no issues. The salesman and dealership staff was knowledgeable and friendly. More

Unprofessional, rude, and unethical When purchasing my car after it's three-year lease, Joe Caligiuri sent me a price for the buyout. Upon agreeing to the deal, Joe reneged and said t When purchasing my car after it's three-year lease, Joe Caligiuri sent me a price for the buyout. Upon agreeing to the deal, Joe reneged and said that he had missed a $75 fee. I notified him that he sent me a price, and that it was his mistake to leave the fee out of the offer. He then resorted to using profanity and demeaning language in an attempt to force me into paying the $75 fee. I have never seen such unethical business practices at a dealership. His style of negotiating involves the demeaning the customer, resorting to profanity, and moral decisions that are questionable. I would avoid dealing with him at any cost. A $75 fee is not a large amount, but the principle behind giving a price and then reneging on the deal is unacceptable. I expected a far greater sense of accountability from a professional organization. More