Tony Graham Toyota

I have never had a bad experience at this dealership and today did not disappoint. I can’t say enough about the assistance service manager Scott and the time he spent with me discussing all available option today did not disappoint. I can’t say enough about the assistance service manager Scott and the time he spent with me discussing all available options. He deserved much respect and many thanks! More

I picked up my New Toyota corolla cross on Friday, 1 day shy of my birthday. Luis Martinez from Merivale made my car buying experience so memorable. Luis is such a kind, knowledgeable, polite, sincere, and shy of my birthday. Luis Martinez from Merivale made my car buying experience so memorable. Luis is such a kind, knowledgeable, polite, sincere, and good hearted person. My experience buying a car from him surpassed my expectations. He took the time to explain all the paper work and he walked me through the operation of the car and the digital display unit. Very impressed with his patience. I will always remember that special day...as I came in to pick up my car and it was parked inside the dealership on the red carpet with a red bow on the hood. I felt like a queen!!! He even took the time to write a birthday wish on the sales card and messaged me on my actual day. I will always be grateful that I had the opportunity to deal with such an amazing person. I truly recommend going to see him at this location. Thanks again Luis for EVERYTHING! You are the best!!!! More

Picking up my toyota corolla cross tomorrow. I delt with Luis and he was amazing! Very professional, kind, and helpful. I truely recommend going to this location and asking Luis to help you guid I delt with Luis and he was amazing! Very professional, kind, and helpful. I truely recommend going to this location and asking Luis to help you guide you in finding the best car thst fits your needs. More

I just purchased a new Rav 4 and I dealt with Luis Martinez whom I found to be one of the best sales persons I have had the pleasure to deal with. He took his time to explained all options to me and a Martinez whom I found to be one of the best sales persons I have had the pleasure to deal with. He took his time to explained all options to me and at no point was he ever “pushy”, which in my mind is a big positive. At all times he was punctual and was always prepared and organized. If you are thinking of purchasing a Toyota I would highly recommend this dealership if Luis is an example of their sales staff. Jennifer the sales manager was also of great assistance, always made herself available was of great assistance iin my decision of which vehicle to select. She also took every effort to ensure my obtaining g the vehicle of my choosing ASAP. Thank you both for an excellent buying experience. More

We had the best service ever. We dealt with Luis Martinez and he was so helpful. We truly received the red carpet treatment with a big red bow. We were so looking forward to our n We dealt with Luis Martinez and he was so helpful. We truly received the red carpet treatment with a big red bow. We were so looking forward to our new RAV4 and Luis made the experience wonderful. This is the 2nd RAV4 we bought at Tony Graham and we have been most happy with the quality and their service. More

The poorest service ever. For expressing I waited for 2 hours yesterday and left without service. Came after an appointment for lube today and the job is still not done. Will For expressing I waited for 2 hours yesterday and left without service. Came after an appointment for lube today and the job is still not done. Will never come here ever.again. period. More

Luis thank you; I get the red-carpet treatment with red bow. You personally went to get me from home.it is a life experience to remember. bow. You personally went to get me from home.it is a life experience to remember. More

Mahdi was awesome from begginning to end when we purchased our new Rav 4. he went above and beyond to get us the car we wanted and explained all the details of the sale as well as the demo on how t purchased our new Rav 4. he went above and beyond to get us the car we wanted and explained all the details of the sale as well as the demo on how to operate the vehicle. Thank you so much for all your help Mahdi :) Arlette and Tom More

We purchased a used 2017 Toyota RAV4 we were greeted by Mousa which he turned out to be the best young salesman I ever meet, polite and professional he made my wife and I feel important so thank you Mousa Mousa which he turned out to be the best young salesman I ever meet, polite and professional he made my wife and I feel important so thank you Mousa and to the Tony Graham team. More

I had a very disappointing first time used car buying experience dealing with Luis Martinez. After a test drive and discussing financing, the payments were going to be reasonable and so I made a deposit experience dealing with Luis Martinez. After a test drive and discussing financing, the payments were going to be reasonable and so I made a deposit on the car. He called me the next morning to say that he had forgotten to include 88% of the tax in the agreement of sale. I returned that evening to go over the new numbers, during which he tried to upsell me on product and refused to remove walk-away protection despite my deposit being more than half the value of the car. The longer the process went on, the more he lost my trust. The final straw was that the dealership provided no alternative to financing with Toyota Canada and they would not entertain even the slightest negotiation on the price, even after this whole ordeal. It is now 3 weeks later and I am still not sure if Luis was trying to take advantage of me or simply doesn't know what he is doing. Either way, I strongly recommend you avoid this dealership and especially this salesman. (It is worth noting however that the Used Car Sales Manager did a good job following up with me afterwards to hear my concerns) More