Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Laurel
Laurel, MD
442 Reviews
Filter Reviews by Keyword
By Type
442 Reviews of Acura of Laurel
April 04, 2023
Brought a 2022 Acra Mdx upon the third day notice leather seats were sinking in I was told by Bruce the finance manager said it was fine. Yeah right . Please Stick To Your Job . How absurd. Spoke with Manage seats were sinking in I was told by Bruce the finance manager said it was fine. Yeah right . Please Stick To Your Job . How absurd. Spoke with Manager and they both conspired together no way this should be happening to a brand new 52.000 SUV with less than 5.000 miles. Won’t buy another Vehicle . Buyer Beware. And this has happened to a lot of their MDX model . Shame on Acura More
by Sassy
Employees Worked With
Tony Saadipour, Aubrey Farrare, Bruce Derthick
Helpful November 30, 2020
I love Acura of Laurel..I went for oil change and I loved my experience with Pablo ortiz..He was very pleasant..Awwsome customer service..Aubrey the Manager Also greeted with and made me feel welcome..I thin my experience with Pablo ortiz..He was very pleasant..Awwsome customer service..Aubrey the Manager Also greeted with and made me feel welcome..I think I found a place to always get my oil change done..Highly rev commend this dealership More
by e.nana54
Employees Worked With
Pablo Ortiz
February 21, 2020
Tony and Aubrey was the absolute best!!! 10 Star Crew!! I worked with Tony Saadipour (Salesman) and Aubrey Farrare (Sales Manager). Great Price, Great Service. They were awesome. Go to Acura of Laurel if I worked with Tony Saadipour (Salesman) and Aubrey Farrare (Sales Manager). Great Price, Great Service. They were awesome. Go to Acura of Laurel if you want to deal with Top Notch people. More
by ABRA2020
Employees Worked With
Tony Saadipour, Aubrey Farrare
October 23, 2019
TONY AND AUBREY ARE ABSOLUTELY DELIGHTFUL! I just purchased my BRAND NEW 2020 Acura TLX from Tony Sia, and he was amazing. He showed me everything about the vehicle and made sure I was comfort I just purchased my BRAND NEW 2020 Acura TLX from Tony Sia, and he was amazing. He showed me everything about the vehicle and made sure I was comfortable with it coming from an RDX. When it was time for Negotiations (The Hard Part), he introduced me to his Manager (Aubrey Farrare). At first thought, I was like "Oh Lord" Why do I need to see the manager....but Aubrey was like a breath of fresh air. He took the stress out of the negotiation, and made me feel as though I was one of his family members buying a car from him. Once the deal was done, I saw Bruce in finance, and he was super patient with me (I read every document...front and back). He was nice enough to discount the maitentance plan. Thanks to everyone at Acura of Laurel for my Beautiful Car Buying Experience!!! More
by YoYoJenn
Employees Worked With
Tony Saadipour, Aubrey Farrare, Bruce Derthick
September 15, 2019
ACURA OF LAUREL At Acura of laurel I have received great costumer service, I am so happy to have worked with an amazing team, in which they helped me find a great car At Acura of laurel I have received great costumer service, I am so happy to have worked with an amazing team, in which they helped me find a great car that was in my price range! Thank you for the recent college graduate offer and making sure that college grads aren’t forgot about as well! More
by tonnell.anderson97
Employees Worked With
Aubrey Farrare, Monica Tucker
August 08, 2019
"Quick trip for a quick fix" I came in for a quick warranty fix. My service advisor Pablo Ortiz was very efficient and assured me everything would be taken care of in a timely man I came in for a quick warranty fix. My service advisor Pablo Ortiz was very efficient and assured me everything would be taken care of in a timely manner. No surprise there, their service has always been impeccable. To top it off their customer lounge is an excellent relaxing area with all the amenities you can imagine. My 2018 TLX drove like a brand new car on my long trip back home. Another great visit to a beautiful new building!! More
by AnnHerbert
Employees Worked With
Noah Black and Aubrey Farrare, Tony Saadipour, Pablo Ortiz
August 04, 2019
Above and Beyond Service I was looking for new 2019 Acura MDX on 'TrueCar' and received a quote from Sales Manager 'Aubrey Farrare'- Acura of Laurel-MD . His price was the bes I was looking for new 2019 Acura MDX on 'TrueCar' and received a quote from Sales Manager 'Aubrey Farrare'- Acura of Laurel-MD . His price was the best compared to other dealers. I scheduled my appointment for next day and visited the dealership. Aubrey Farrare and his sales associate 'Kevin Thomas' were excellent and provided great customer service. Aubrey was able to find me substantial additional discounts and I walked out of the dealership with the car of my choice. Thank you Aubrey, Kevin and team. More
by Surendra D.
Employees Worked With
Meagan Bailey
April 22, 2019
Great Experience If you are looking for a new Acura, do yourself a favor and check this place out. I was looking for a new MDX for my mother and reached out over the If you are looking for a new Acura, do yourself a favor and check this place out. I was looking for a new MDX for my mother and reached out over the internet. The Sales Manager Aubrey Farrare gave me a call and said he will work everything out. We came in and he gave us the best price, and great customer service. His salesman Kevin Thomas was great too. Very knowledgeable! If you want to buy a new Acura, call Aubrey!! More
by Jason
Employees Worked With
Aubrey Farrare
April 09, 2019
Unprofessional I worked with Tony S. I really tried to give him a chance but the signs were there that I needed to walk away and take my business elsewhere. Maybe b I worked with Tony S. I really tried to give him a chance but the signs were there that I needed to walk away and take my business elsewhere. Maybe because he didn’t take me seriously as a buyer but I found myself having to repeat things twice sometimes three times. I feel I’m confident in what I want and all it took was for him to listen and that was a feat. In any event I was the one that had to continue to keep calling him! It is ironic because he seemed so pressed for a sale but not pressed enough to have the follow through. He didn’t even have the decency to call me to let me know what was going on. I know banks and I had an idea of what was going to be said as far as the loan I could get because I knew my score as well but he assumed I wouldn’t go for it without even picking up the phone and asking me. I’m a shrewd businesswoman and that is too egregious for me to continue to have any dealings with this establishment. If I could give ZERO stars I would. I am going to another dealership and make sure I tell them about the sale Acura of Laurel *almost* had with the deposit he assumed I didn’t have!! More
by JacquieF
Employees Worked With
Sales Manager Noah no last name given, Tony Saadipour
