Tim Short Acura

Horrible I bought a car I love from this dealer. A shake and pull toward front passenger side was noted with salesman at time of test drive. I took it home t I bought a car I love from this dealer. A shake and pull toward front passenger side was noted with salesman at time of test drive. I took it home that night and was told to bring it back on Monday for the repairs and sticker. After two days, when the called me to pick up, it did not have sticker. Kara the service mgr. said the mechanic went home and locked it in his tool box. She pulled the car out of site and put a sticker on it. I questioned if the work was done and she assured me it was and no problem was found with wheel or brakes but i would need to bring it back for A/C charging when I could leave it again. A few weeks later when I had my contacts in I realized they had put the wrong sticker on the car made out to a different vehicle. I called and was assured they would take care of it as soon as they could get me in. Few more weeks, after trying to get a time they had and a time I had open I called again and told her the wheel was way worse and had even destroyed the new tire. I told her there was no way I believed they had inspected the car properly. I was told to bring it in and they would make it right. All of this was noted in the initial drop off of the car. After I dropped it off again, I did not hear anything until the next day when they call me and ask why they have my car.. OMG! They said Kara was no longer there. Obviously because she agreed they would fix it. I spoke to the Sales Mgr. who said he looked into it and and said it must have happened after I bought it, even though it was noted for repair the first time I brought it in. He also said they had already spent 600 on the car (expensive oil change) even if that was done. He insisted that the car was inspected and safe. I pointed out it still had the wrong sticker,. When I asked for the owners number, he told me to have a nice day and hung up on me. When I picked up the car, guess what? It still had the wrong sticker!!!! I have printed the law regarding sticker stations in WV and will be filing a complaint immediately. Do not trust this dealership to do any repairs on your vehicle. If so, do it at your own risk! I plan to take them to small claims court however, everyone should realize this is an Old school, sneaky dealership and anyone who tells you different is crazy! I have been driving an unsafe vehicle for three months now with three kids who have been in danger every time. If you buy from this dealership make sure they fix Everything before you sign those papers!!! More

Excellent service from highly qualified professionals. I give Tim Short Acura a 5-star rating. Yesterday I leased a 2019 Acura RDX & my grandson traveled from Northern Virginia to purchase the 2016 RDX tha I give Tim Short Acura a 5-star rating. Yesterday I leased a 2019 Acura RDX & my grandson traveled from Northern Virginia to purchase the 2016 RDX that I was turning back in. From start to finish I felt like I was being taken care of by highly qualified professionals who took the time to minimize any added work on my grandson or me. The whole thing took less than 3 hours, including the tutorial they give me on every feature of the car. My grandson was so pleased with their proficiency that he said he will most definitely come back to Tim Short Acura for future vehicle needs. He said the dealers in northern Virginia are not nearly so accommodating. Specific thanks to Jeff Lynch & Greg Coleman for their hard work, their professionalism, and their desire for customer satisfaction, More

Overall opinion I bought my 2017 rdx in June 2017. I wanted a certain color and package which they didn’t have The sales manager found one at another dealership in I bought my 2017 rdx in June 2017. I wanted a certain color and package which they didn’t have The sales manager found one at another dealership in another state and picked it up for me. The service advisor, Carrie is excellent More

Great buying experience! The best dealership I've ever been to! I HIGHLY recommend Mr. Chancey Cisco at Tim Short Acura for your next vehicle purchase! I I The best dealership I've ever been to! I HIGHLY recommend Mr. Chancey Cisco at Tim Short Acura for your next vehicle purchase! I I More

Best car dealership experience I absolutely loathe car shopping until I shopped at Tim Short Acura. From the first time I darkened their door I genuinely felt they were more concer I absolutely loathe car shopping until I shopped at Tim Short Acura. From the first time I darkened their door I genuinely felt they were more concerned about me and my family than just making a sale. They gave me top dollar for my trade and and when they didn't have what I was looking for, they went on a search and found the vehicle that worked best for my family dynamic. I recommend this dealership over any in the Kanawha Valley and look forward to doing business with them on my next vehicle purchases... Their Service department is top notch due to the fact they could not perform my warranty work so I feel they went over and above to get my vehicle repaired by sending it to another Tim Short dealer and providing my family with a very nice loaner... Sincerely Noah Escue More