Thomas Auto Sales

No communication My girlfriend and I purchased a car two months ago from this business. We did a differed down payment to make a couple payments on it. Last night w My girlfriend and I purchased a car two months ago from this business. We did a differed down payment to make a couple payments on it. Last night we received from a sheriff stating he has legal documents to take us to court with Thomas Auto Sales. We were panicked and immediately called Thomas Auto Sales and spoke with George Travis, a Finance Manager. He informed us that he could not access our file so we would have to wait until the next day. I spoke with him this morning, he states we never paid the last $160 of the down payment. I checked my bank statements and, admittedly, saw that the last $160 did not get paid. I asked about how they give customers notifications that their payment did not go through. He explained that they will call the customer, then send a letter, then if those did not work, file with the court. We only received one phone call from Thomas Auto Sales in the last two months. They left a voicemail and did not give a reason why. I called the salesman we worked with getting the car, Wilbert, and asked him what the phone call was about. He assured me he would find out and call me right back. That was two months ago. Never received a call back so my girlfriend and I figured we were fine. We have never received a letter from them as well. Fast forward to the call with George Travis and now we owe $271.90 with court filing fees. I was more than willing to pay the $160 on the spot and one of the filing fee's, so $200 for the inconvenience. George Travis told me he would see what he could do to reduce it down. He left me on hold for 5 mins, someone else picked up and transferred me back to him where he picked it up and realized he forgot about us, then explained he would only take off $16.90. This is outrageous. I understand it was my fault for the payment not going through the first time, but for us to receive no notification AT ALL, besides a sheriff calling us looking for us, is beyond shady and ridiculous. We will never do business with this company again. I urge everyone else who may want to deal with this company to consider this message. I could also go onto complain about the car we purchased, but we were in a hurry to get a halfway decent running vehicle and strapped for cash. So we got what we paid for. And then some. More

Friendly and straight up. Jose was very friendly and financing worked hard to make the deal work for both sides. The 3 month/3000 mile powertrain warranty is very reassuring. Jose was very friendly and financing worked hard to make the deal work for both sides. The 3 month/3000 mile powertrain warranty is very reassuring. More

First time car buyer!! A month ago i got my first car from you guys, and all i can say was wow!! Jose was the one who helped me out!! He was just the most helpful person, an A month ago i got my first car from you guys, and all i can say was wow!! Jose was the one who helped me out!! He was just the most helpful person, and made my first time car buying experience one for the books. I have recommended Thomas Auto to many friends and family members and i always remember to tell them "ask for Jose." Thank you guys so much!!! More

First car Everybody was incredibly helpful when I went into the dealership. It was my first car and they worked with me in order to get me a car payment low eno Everybody was incredibly helpful when I went into the dealership. It was my first car and they worked with me in order to get me a car payment low enough that I could afford. I would highly recommend coming here for trustworthy and helpful sales people .the whole team is wonderful and we will definitely be coming back. More

Excellent Had a very awesome experiance. Staff made it easy and were very helpful and nice! Going to definetly coming back when i can get another car. Had a very awesome experiance. Staff made it easy and were very helpful and nice! Going to definetly coming back when i can get another car. More

Definitely recommend Thomas auto sales is without a doubt the best dealership I’ve ever encountered. Specifically Richard in sales. Right away I felt extremely welcomed. R Thomas auto sales is without a doubt the best dealership I’ve ever encountered. Specifically Richard in sales. Right away I felt extremely welcomed. Richard was extremely patient and professional. It was the first time car shopping I didn’t feel pressured by a salesman. Anybody would be out of their mind to not to car shop here. Again definitely recommend!!!!! More

Excellent experience! Normally I’m not a big reviewer but my experience at Thomas today was beyond great! Richard Crumrine was the salesman that took the initiative to hel Normally I’m not a big reviewer but my experience at Thomas today was beyond great! Richard Crumrine was the salesman that took the initiative to help me out and I cannot thank you enough. My situation is extremely credit challenged and I have had some recent bad experiences with other dealerships that have left me apprehensive. These guys have such great relationships with the lenders that they basically were able to increase my family’s quality of life. Richard took a chance on me with my credit and I was able to successfully walk out with the truck of my dreams! Thank you Richard for your patience with my situation and Thanks again for the miracle! Richard had the truck ready to go for me before I even arrived. The deal was done quickly in about an hour and the customer service was perfect! Definitely recommend and will tell my friends Zachary Meyer More

They lied during the test drive, false advertisement We bought a car from them a few months ago, was told that our Dodge Dart Limited came fully loaded. On the test drive Ronnie said "it even has bluetoo We bought a car from them a few months ago, was told that our Dodge Dart Limited came fully loaded. On the test drive Ronnie said "it even has bluetooth" and pressed the bluetooth button. We took it home and could not figure out how to connect our phones to bluetooth. After further research and googling we found that it was probably broken. We called and Ronnie said that of course the would fix that because he told us that it was included. We tried to make appointments on several occasions but were told that they were full or that the mechanic was out. We were FINALLY able to get an appointment four months later and now they are telling us that they wont fix it because they "do not remember telling us that they would." The service manager was VERY unprofessional and very rude. We have text messages of Ronnie asking us if we were able to fix the bluetooth 2 weeks after we bought the car. They knew all along and gave us every excuse in the book on why they couldn't get us in sooner. Now they are telling us we have to pay $1200 if we want bluetooth fixed, a feature we were told was already included. DO NOT BUY A CAR FROM HERE. Save yourself the headache. More

Quick & Easy to Buy! Richard helped us buy a second car in about an hour. It was the fastest deal we’ve ever made, and he made it simple and easy. Often sales folks are pr Richard helped us buy a second car in about an hour. It was the fastest deal we’ve ever made, and he made it simple and easy. Often sales folks are pressuring and sleazy, but Richard joked, was kind, and made us feel comfortable throughout the entire process. We will definitely refer family and friends to him in the future. More

Sincere, understanding and professional. There was no "fluff", straight to the point. Helpfull staff member, Wilbert Yap, assisted my husband in finding his truck quickly. He was very honest There was no "fluff", straight to the point. Helpfull staff member, Wilbert Yap, assisted my husband in finding his truck quickly. He was very honest & professional. More