The Taverna Collection

Absolutely horrid service. I bought a Maserati from them and the service was great up until the sale was complete. The second the paper work was signed it was radio silence, no I bought a Maserati from them and the service was great up until the sale was complete. The second the paper work was signed it was radio silence, no responses to texts, calls, nothing. After two days of no information regarding shipment I kept calling and I demanded to speak with the shipping manger as I was told they couldn’t get a driver. After demanding that all of a sudden “new information” came in that the day before my car had a check engine light come on and it was being serviced. They were going to try to hide the check engine light from me and do a quick fix and ship it. THEN I demanded multiple times to speak with the manager and my sales person Justin refused several times to give me the managers phone number. I demanded for information about MY CAR which I now own as to what is being serviced and what the check engine light is for and what the ETA is as I have travel plans and need to make sure I’m home for when it gets shipped. It has now been 5+ days since it was shipped, I keep calling with no information and being told off by employees. I have demanded them to walk there lazy a** over to their service department and figure out what’s wrong with their car. The manager told me no one works in service on weekend, sales guy told me 1 person does. No one at this dealership knows what the xxxx is going on. It is now Monday with no update and I’m trying to call the manager for past 2 hours and I call and sales person puts me on a infinite ringing tone 30+ minutes, two times. NEVER BUY FROM THIS DEALERSHIP More

Went today after inquiring about a car and getting a ton of calls, texts, and emails in a specific car they wanted me to look at. Responded to every one of their texts and took 2 hours out of my day to go s of calls, texts, and emails in a specific car they wanted me to look at. Responded to every one of their texts and took 2 hours out of my day to go see the car. They asked by text for an hour of advanced notice because they wanted to detail the car to show it to me. I provided more than an hour of notice. Upon arriving the car was filthy. All scratched up. And stunk like pot. This was very disrespectful of my time and efforts and when I texted them they did not respond. Awful customer service and very deceitful tactics. Beware. More

Do Not buy. . it is awaste ... 48hours for a recall .. Crap vehicles.. worthless lawsuits awaste . it is awaste ... 48hours for a recall .. Crap vehicles.. worthless lawsuits awaste More

Fraud. Stay away. Do not believe anything said by these people. I was trying to purchase a Polestar 2 here, they took my $500 deposit to "secure the car". Stay away. Do not believe anything said by these people. I was trying to purchase a Polestar 2 here, they took my $500 deposit to "secure the car". Allegedly someone else bought the vehicle and Tarverna will not make any effort to return the deposit. I have called, emailed & text repeatedly, to no avail. I have been assured over the phone and in text that this is being addressed, two weeks have passed. And nothing. Fraude. Mantente alejado. No creas nada de lo que dicen estas personas. More

Jermey was great and communicated well and the Tesla is everything I needed for my day to day travels. Thank you!! everything I needed for my day to day travels. Thank you!! More

I PLEAD with YOU the reader, please do not purchase a car from the Taverna Collection. I have never experienced anything like the nightmare GM Nick, and owner GinaoMarco Taverna have put me through. My decis from the Taverna Collection. I have never experienced anything like the nightmare GM Nick, and owner GinaoMarco Taverna have put me through. My decision to work with these individuals has been by for, the worst mistake of my life. I feel so much shame and embarrassment while writing this review. AlSO take a moment to check their Yelp reviews where they have a 1.7 out of 5 stars rating and their BBB page where they have a B- rating and 1.47 out of 5 stars. Things that make you go hmm🤔. I bought a 2018 Tesla Model S from the taverna collection with minor damage on the carfax. As minor as that may be, what they fail to disclose is that Tesla can list vehicles in their database as salvaged, even if the title is clean, if the vehicle was involved in an accident. Once Tesla has added a vehicle to its system as a salvage title, you will lose access to the supercharging network, maintenance by Tesla, and any manufacture warranties. To regain the ability to utilize those features, the vehicle needs to pass high voltage safety inspections at Tesla. They state the purpose is for the safety of the supercharger network, and their mechanics. The cost of this inspection is $2000. When I reached out to the taverna collection with this issue, the most GM Nick would do is send me the carfax so I could convince Tesla myself that it was actually a clean title. Talk about making somebody do your dirty work. The vehicle had been advertised as inspected with a clean title. NO disclosures were ever given to warn me of the issue. If the Taverna collection had contacted Tesla while inspecting the vehicle, this oversight may have never occurred. Ultimately I decided to return the car due to their lack of support with the issue. Nick stated he was sending a return confirmation to sign when I informed him. Instead, he actually emailed an NDA trying to silence me. Quite unusual for an honest dealership, isn't it? The vehicle was then picked up within 2 hours of me informing him, and I never received any type of breakdown of their shipping charges. Before speaking with Nick, customer service rep Alex Flynn informed me the return charges would be as follows: * $1100 for Shipping Costs * $1199 for Service and Inspection Fees * $699 for Electronic Registration This totals $2998, entitling me to a $3002 refund(I placed $6000 down on the car). However, as of now, I've only received my $500 deposit back. I also got a $200 check, which Nick canceled after I posted a review in March about my experience. He then called, and threatened me over the review, warning of legal and financial repercussions if I didn't remove it. After refusing to remove the review, Nick took things a step further, threatening me yet again by stating the title would be completed in my name, the financing WOULDN’T be cancelled, and the car would be sent to an impound lot where fees would accumulate. No reputable dealership or GM would resort to such tactics. Using Tesla's app, I tracked the car's return to the Taverna Collection, where it was re-listed without disclosure to the Tesla title status. It ultimately was sold a week and a half later, and shipped to a new owner in Connecticut. Nick is the most unprofessional GM I've ever dealt with. He's practically trying to TAKE money from me. Instead of handling such issues professionally, he prioritizes his dealership over its customers. Lastly, their contract includes an arbitration clause, meaning I can't sue them in court. Any disputes must be settled in Florida, giving them an advantage. Plus, if I lose in arbitration, I might have to cover their losses, further stacking the odds against me. This clause restricts your right to an unbiased decision and favors the Taverna Collection. Please keep my experience in mind when working with the Taverna Collection, or any of their other dealers, ie: Mitsubishi of Palm Beach More

Alon was great and nice. He tried to work with me to get into the car I wanted. Unfortunately we couldn’t get the terms right for me He tried to work with me to get into the car I wanted. Unfortunately we couldn’t get the terms right for me More

This is a great company and my service was fantastic. I am outta state and had to fully trust and depend on the honesty of the salesperson. I am outta state and had to fully trust and depend on the honesty of the salesperson. More

Edit. I was contacted by a person named Alex. After they heard about the windshield, he contacted me and has helped me to get it replaced. I should have a I was contacted by a person named Alex. After they heard about the windshield, he contacted me and has helped me to get it replaced. I should have a new windshield in by the end of next week. Thank you Alex. I really appreciate your help. More