KARL Chevrolet - Service Center

Bad Service Experience I have had a reasonably good experience with Karl Chevrolet up to this point which makes my most recent interaction with them even more disappoining. I have had a reasonably good experience with Karl Chevrolet up to this point which makes my most recent interaction with them even more disappoining. I own a 2016 Gen 2 Chevy Volt and took it in to have an oil change and the 45,000 mile service recently. At the time, I also noted that the check engine light for a fault in the O2 sensor had showed up a couple of weeks back and went away on its own after a day of driving. This is an issue for which I had brought in the car twice perviously under the bumper-to-bumper warranty (once when the light was active at the time I dropped it off for service) and both times the service department told me that it was a false alarm and they just reset the indicator. It turns out that GM does not have a solution for this issue at this point and is working on a resolution, which is perfectly fine. However when I asked for this to be looked at again this time, the service department told me that it would be out of warrantly (because of the high miles) unless the issue is exactly the code for which I had brought it in earlier (the O2 sensor). The example the technician gave me was that if the wiring was faulty instead (ie no problems with the O2 sensor itself), it would take them the whole day to debug and fix the issue and this would be at my cost. This is absurd. The service department chose not to do this deep dive to check for faulty wiring both times I brought the car in for service under warranty. In other words they chose to not check to see if there was any specific fault with my car because there was a more general issue impacting all vehicles. How is it now ok for them to charge me if they find an issue that would have been covered under the warranty at the time? The simple fact is that the service department has no way of knowing if any fault they find now was present when I brought it in previously because they chose not to do a thorough investigation at the time. It is disappointing, this was one of the better dealers in this area. Maybe it is just time to move away from this brand. Edit to Dealer Response: I very much appreciate management's desire to offer better service to its customer. I wanted to clarify one point in your response. "I will note that there are many different things that can trigger the Service Engine Soon (SES) lamp to illuminate. It is important to realize that GM is not going to cover everything that may cause this same indicator to come on. I believe our service consultant and technician were trying to make this point to you and I apologize if it came across otherwise. " I am not suggesting that GM should cover everything that may cause the Service Engine Soon indicator to illuminate. In fact, your service consultant gave me the example of a faulty wire after I told him that I noticed it was the same code I had brought it in for earlier (my.chevrolet.com shows me the fault codes). My review still stands. I gave you a "Good" rating for quality of work and poor marks for customer service and friendliness. If I do decide to visit you again at a later date and receive better service, I will consider updating my review. More

Exemplary I recommend Karl Chevrolet without reservation. I have purchased 2 cars from them and my experiences with them have been so much better than any othe I recommend Karl Chevrolet without reservation. I have purchased 2 cars from them and my experiences with them have been so much better than any other car dealer that I have ever done business with. They made honest offers for my trades and were straight-shooters the whole time. My most recent visit was with the service department. Toby was gracious, pleasant and helpful. I was able to leave the car at a convenient time for my work hours and was given a courtesy ride home. The car was repaired promptly and accurately and was returned to me spotless. Unlike other dealerships, Karl Chevrolet treated me with integrity and fairness, As a woman, I frequently have run into deceptive business practices at other businesses because they assume that I don't know anything about automobiles. This does not happen at Karl. The whole experience is relaxing and I leave confident that my car has been repaired correctly. I'm a loyal customer because they have earned my loyalty. More