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Tacoma Dodge Chrysler Jeep RAM - Service Center

Tacoma, WA

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122 Reviews

122 Reviews of Tacoma Dodge Chrysler Jeep RAM - Service Center

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April 29, 2024

My needs were met they backed their word, service department was very accommodating, went above and beyond More

by babeer1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Deeds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Tacoma Dodge Chrysler Jeep RAM responded

We're pleased to hear that your experience with Tacoma Dodge Chrysler Jeep Ram's service department was positive. Upholding our word and going the extra mile are very important to us. Thanks for sharing your feedback.

March 31, 2023

This dealership falls far below the industry standards. My experience has been a total xxxx show from the start. I had my Jeep gladiator serviced They rotated my tires, on my way home on the freeway, tak More

by Karhuleanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Jones Steve Crosetti the GM
October 30, 2022

Took my car in for recalls in the mourning around 11:00 am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to More

by leylajames
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Dec 02, 2022 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your service experience. Can you please contact me at your earliest convenience? Best, Steve Crosetti General Manager (253) 475-7300

June 21, 2022

Manager will not return voice mails. No one can come up with an answer. The extended warranty I bought- please verify. Dealership can’t find it- this xxxxs went on a week. xxxx good thi More

by Ang456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina and Frank
May 28, 2022

I am seriously disappointed in their service dept. I took my 2010 2500 Larime in for a leaking sunroof back in January. They told me it needed aliging and the motor is damaged and would warrantee it. More

by Sixfootjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian
April 14, 2022

I am not one to rant and rave about awful service but this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due More

by Daniellejkropf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate
Apr 15, 2022 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, Thank you for sharing your experience with us, as we wish to provide high-quality service for every guest. We would appreciate the chance to address your concerns. If you would like to discuss your experience in further detail, please contact me directly. Thank you, Steve Crosetti General Manager (253) 475-7300

Apr 18, 2022 -

Daniellejkropf responded

Nate did his best to make things right, I’m happy with how everything worked out in the end. Thank you!

March 03, 2022

I made an appointment a month in advance to have an oil change done and wipers installed on a Saturday. We arrived for our appointment, waited in line for 2 other customers for 15+ minutes to let them kno More

by ketchum214
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Names unknown in service area
Mar 04, 2022 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, Thank you for taking the time to share your feedback. At Tacoma Dodge Chrysler Jeep Ram, we take customer satisfaction very seriously and I would like the opportunity to further discuss your service and customer service experience. Would you kindly reach out to me at your convenience? Best, Steve Crosetti General Manager (253) 475-7300

August 28, 2021

My experience with Tacoma Dodge has been hit or miss. This latest time thought was awesome. I made the appointment for a recall item as well as an oil change. I also had two minor cosmetic items I hope More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 29, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for sharing how you thought your most recent experience at Tacoma Dodge Chrysler Jeep Ram was awesome, Tracy. We're always happy to do what we can to ensure our guests have positive experiences, and if we can ever address anything for you, please do not hesitate to reach out. Have a wonderful day!

July 10, 2021

Terrible place to leave vehicle. Failed to fix on first try my 2016 Jeep Cherokee so left it another night. This time they repaired the issue but vehicle broken into on their lot and about $250.00 worth of More

by jslaceyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown.
Jul 10, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, Thank you so much for sharing your review. I would appreciate the opportunity to learn more about your experience with us here at Tacoma Dodge Chrysler Jeep Ram. I look forward to contacting you so we can address your feedback. Best regards, Steve Crosetti General Manager (253) 475-7300

Jul 10, 2021 -

jslaceyjr responded

Well you werent interested when it happened and 2 email complaints to your Service department went unanswered, which if responded to might have changed the outcome.

June 16, 2021

Terrible company. The service department is staffed with dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car the More

by giants2010champ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica. Eric Frost-never answered calls.
Jun 17, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I would like to speak with you about your impressions of the Tacoma Dodge Chrysler Jeep Ram Service Department. Please contact me at your earliest convenience. I hope to work toward a resolution with you. Steve Crosetti General Manager (253) 475-7300

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