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Strickland's Stratford Toyota
Stratford, ON
178 Reviews
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178 Reviews of Strickland's Stratford Toyota
February 14, 2020
Told lack of respect. When purchasing my car we agreed upon two free oil changes and written in my agreement. I tried to make the second oil change appt with service dept When purchasing my car we agreed upon two free oil changes and written in my agreement. I tried to make the second oil change appt with service dept .The person wanted to do more work on car. I said all I want is my free oil change .He told me we just don’t do oil changes any more. I told him I just wanted free oil change and thats it. So he told me I should probably go to jiffy lube and hung up on me. This was an amazing service dept experience ,what they write in the Bill of sale is Only talk. You can’t even trust what they write anymore! That will teach me NOT to buy a car there ever again. Paul Still waiting to hear back from manager. Let’s just wait to see if I do, hear back? More
by Paul nicholson
Employees Worked With
Josh Bes
Helpful January 27, 2020
Great buying experience Tony and Harper made my buying experience a breeze. They’re professionalism is by far the best I’ve come across while car shopping. No pressure tactic Tony and Harper made my buying experience a breeze. They’re professionalism is by far the best I’ve come across while car shopping. No pressure tactics or bullying here; just lots of shared knowledge and a willingness to educate. Love, love, love my RAV4!!! More
by MamaBear
Employees Worked With
Tony Lamond, Harper Gray-Jones
May 30, 2019
poor service I tried the service centre recently to swap out winter tires on rims. I made an appointment for iust after lunch. I didn't hear from them at all. I I tried the service centre recently to swap out winter tires on rims. I made an appointment for iust after lunch. I didn't hear from them at all. I finally got a shuttle at 3:30 expecting my car to be ready. I was made to wait another 75 minutes until my car was done (almost 5pm). All this wait for just winter tire swap.... a few days later, I noticed my gas mileage was poor. It turned out they didn't even bother to check the tire pressure after putting on the summer tires. Their service ranks down with those sketchy quick lube places. More
by atleastthebasics
Employees Worked With
Dan Festoso
July 16, 2018
puchaing 2018 camry once the purchase agreement signed Friday 13th and car delivered . three hours later dealership called and told they needed an additional 5000. dol once the purchase agreement signed Friday 13th and car delivered . three hours later dealership called and told they needed an additional 5000. dollars as they had miscalculated the trade in. not happening. told to bring cheque in by six. not happening . Saturday several calls with language such as F--- in the conversation. from both sales person and manager. cheque to be delivered by closing 5pm not happening. never have been so insulted by vulgar language and threats. have spoken to our lawyer. More
by summer
Employees Worked With
harper gray jones, Gregory Harrup
May 24, 2017
"It would be better you deal elsewhere" The title of this review is a quote from Mike Lawless towards my wife and myself after having the most unpleasant experience of trying to lease a new The title of this review is a quote from Mike Lawless towards my wife and myself after having the most unpleasant experience of trying to lease a new Toyota back in the end of March. After having the quote increased 4 different occasions all within a couple of days, I finally phoned Mike. He is NOT a man of his word and would not honour the original price given to us, and what we had AGREED upon. He admitted an error was made, but would not consider correcting it. When I asked if Strickland would even know about the botched attempt at the sale, he reply was, " This mistake is too small for him to worry about". His unprofessional, and inept attitude towards my wife and I guaranteed we will never purchase another vehicle from Strickland Stratford Toyota again. The funny thing was, Mike initiated the deal by calling us to explain about great deals as our lease was about to expire, and invited to meet with him. When we did meet with him, he introduced himself as acting Manager and sloughed us off onto Mark Irons. We have nothing bad to say about Mark, as Mike was coaching him. Maybe Mark should look for a different team if Mike is the coach. More
by KQ
Employees Worked With
Michael Lawless, Mark Irons
April 26, 2017
Made our experience hassle free. After several dealerships and attempts at looking at vehicles we finally gave Stricklands a try. Made an appointment with Damian Riley and expected no After several dealerships and attempts at looking at vehicles we finally gave Stricklands a try. Made an appointment with Damian Riley and expected nothing out of it. He was the first to congratulate us on our expanding family and that meant the world to us (no one really even acknowledged it at other dealerships). He was caring and very kind. He made jokes with my husband but also stayed very professional. He was personable and spoke to us as real people. I tried to haggle. It's a no haggle establishment or I'm not very good lol. But the prices were terrific and we were there for hours hammering out details to purchase a car. After a couple test drives we found the Ford Edge we wanted :) Purchased it and picked it up a few days later. They were polite to our family. Including our little. Stricklands is a little tight quarters and a lot of sales people but we went to the Toyota building with Damien and it was clean and very comfortable. (Same establishment. ) Must have been offered coffee or tea 6 times lol We would refer to stricklands and Damien Thank you Damien for the kind words and the beautiful SUV :) More
by Alexchrisb
Employees Worked With
Damion Riley
April 25, 2017
Great place I would highly recommend stricklands . Good communication, very friendly and down to earth employees.I didn't feel rushed or that they were pushy .. S I would highly recommend stricklands . Good communication, very friendly and down to earth employees.I didn't feel rushed or that they were pushy .. Super happy with my new truck thank you More
by Sara
Employees Worked With
Jason Cook, Gregory Harrup
April 22, 2017
New car Just wanna say thank you to Jason cook for helping me out finding the vehicle for me, he was great help and I highly recommend him for anyone looking Just wanna say thank you to Jason cook for helping me out finding the vehicle for me, he was great help and I highly recommend him for anyone looking to buy a new car, thanks once again Jason and thank you Strickland More
by cwoodhouse
Employees Worked With
Jason Cook
April 19, 2017
my car still has that new car smell :) I had a horrible experience with another used dealership and stopped in at stricklands to find the exact same car with way more features for a much ch I had a horrible experience with another used dealership and stopped in at stricklands to find the exact same car with way more features for a much cheaper price. Mark made the sale by being friendly honest and just letting us explore the car both on the lot and during the test drive, no pressure sales tactics or rushing us to hurry up with the test drive made it a pleasure to purchase this car, I hope Mark will be my salesman for my next car as well. More
by Chris Ward
Employees Worked With
Mark Irons
April 18, 2017
overall had a great experience from start to finish had a great experience,the sales guy I dealt with was very helpful in all questions I had in the process to buy my new car.I wou from start to finish had a great experience,the sales guy I dealt with was very helpful in all questions I had in the process to buy my new car.I would definitely recommend this dealership for sure More
by smallfry
Employees Worked With
Josh Bes, Jason Cook
