March 24th, I contemplated wearing full tactical gear to go toe to toe with yet another car dealership and salesmen. Single female buying a vehicle, I thought I knew the drill on how I was about to be talked to and treated. I was wrong.
For 2 weeks I had been talked down to/treated poorly/screwed over by at least 5 other major dealerships before I set foot on Strickland's lot. I came in that day ready to battle, thinking I was going to have to, as the other dealerships leading up to this had conditioned me into thinking.
In walk Shawn; immediately I could tell this was going to be a different environment than the other guys and lowered my shield a bit. I gave him the run down of how I lost my truck, how I had been talked to and treated, what I needed and wanted from a vehicle and told him I was behind the 8 Ball. I needed a vehicle yesterday, not today, and a bit stressed out. He was incredibly sympathetic and started flipping through the inventory immediately for me to show what my options were. I decided to take off the helmet at this point...
He kept me on track, showed me vehicles in line with what I was looking for, kept it within the price point. He knew I was on edge, and did everything he could to keep me off the ledge.
Out to the lot we go. Here we go I thought, figuring I was going to have to put a hand on my hip and stomp my foot to keep him in line like I had to at other dealers.... Wrong. Turns out, he kept me in line. He explained out the pros and cons to each vehicle against the list of "must haves" and needs I needed. When we came across the car I ended up buying, he talked me through the options it had versus what I wanted and weighed out the decision process for me... never once trying to get me into another vehicle to upsale me and staying within the means we'd discussed prior to even going out on the lot.
Great! Found the car! Progress! Yatzee!!
Now for financing... "Ugh!" I thought. And again, I thought wrong.
I knew the drill, had my ducks in a row and in entered Darryl. In and out in 5 minutes or less. And most of that time we were talking about other things. Completely painless. He knew what he was doing, I knew what I was doing, the process was over before I even knew it started.
22 minutes after pulling onto the lot, I was leaving feeling comfortable and completely at ease with the vehicle and deal I had just made.
In 22 minutes I was able to achieve at Strickland's what I hadn't been able to achieve elsewhere in 2 weeks. Not once feeling bossed about, pushed around, talked down to or having any high pressure sales tactics used on me.
3 or so weeks removed now... I'm still to the moon happy and couldn't praise Strickland's enough for how the treated me.
As for my car? LOVE IT!!!
If you're looking for the most painless vehicle buying experience - make this your first stop. I know I wish I had.
I'll definitely be back when it comes time for a new vehicle.