Steve Marshall Ford

Nick Silva never disappoints when it comes to finding us the best truck for our needs. the best truck for our needs. More

I just took in my ford escape to get my oil changed as the light indicator was on for a few days. Drove my car into the thru lane . Both the young lady and the man that had my vehicle never looked at m the light indicator was on for a few days. Drove my car into the thru lane . Both the young lady and the man that had my vehicle never looked at my sticker as to when the oil was to be changed. No one told me until after the oil change had been done , they both apologized , they said I had another 1000 k to go ????? I understand I should be more observant, But , I see a light in my car flashing I go to the dealership, I really felt undermined, Like I was the stupid one . Now that I think about it , A rebate back of some source should be granted,,, That was really bad ! If no rebate back from the Campbell River Ford dealership. I will not return there again . And of course my words will spread as I am in a retail establishment myself 🤷‍♀️ More

This is my 3rd purchase from Nelson Gillette and it was an absolutely great experience. All the staff are top notch. Would highly recommend Steve Marshall Ford to my friends. an absolutely great experience. All the staff are top notch. Would highly recommend Steve Marshall Ford to my friends. More

The absolute worst service ever ! What a headache trying to get my recalled locks fixed on my f150. They took days to complete the job then after they said it was done my doors still won't unlock. trying to get my recalled locks fixed on my f150. They took days to complete the job then after they said it was done my doors still won't unlock. They made me feel like it was my fault and that I must've broken them on the drive home. I'll never go back to this awful awful dealer . Shame on you guys More

Very poor customer service, just want to make a sale. Very little on what they will try to do for you. Nick silva is terrible Very little on what they will try to do for you. Nick silva is terrible More

First Class First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair First class experience we just had with a purchase. Very highly reccomend them for honesty and no pressure. Shane the service Manager is beyond fair and courteous. Thankful for a good car buying experience! More

Awesome dealership Friendly Staff Great service Nelson and Aron were awesome to work with Bought my first vehicle at Steve Marshall And will continue to do so in f Friendly Staff Great service Nelson and Aron were awesome to work with Bought my first vehicle at Steve Marshall And will continue to do so in future Have recommended friends and family to go to this dealership More