Bought a 2012 Escape new. Things seemed fine for a year or so (although mileage has never been as good as Ford claims). After just over a year, we had the rear hatch seals repalced due to leaks. Then, the instrument cluster began to fail, and the rear hatch was leaking again. With water leaking into the rear hatch, rust was developing at the bottom. As both were under warrantee, problems were "rectified". Fast forward to two weeks after the 3 year warrantee ran out, and instrument cluster failed again. I was told it would be $100 to diagnose and $600-700 to replace. No goodwill replacement on a replacement part that lasted less than a year! (Took it to an independent mechanic, and he informed me that the repacement cluster had been refurbished prior to the install on my vehicle!). This past spring, after a thorough driveway wash, I noticed paint flaking off at the underside of the rear wheel wells. Less than five months after the 3 year rust warrantee. I guess I should have been examining the insides of the wheel wells before the car turned 3. Oh yeah, and my hatch still leaks, likely from the corroding hinges.
It isn't the fact that we purchased a vehicle with lemon-like problems, it is the manner in which these issues were dealt with. I suppose customer retention isn't a priority.