Southwest Kia Mesquite - Service Center

I had a horrible experience with the service department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why mak department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why make an appointment if your not going to look at the vehicle. I took my 2019 kia sorento there due to an oil leak. The service advisor said it would be at least a week before they could even look at it and it would be a month if I hadn't made an appointment. together my vehicle was there 3 weeks. When I took my vehicle in I inquired about a loner car, I was told they don't do that. The service advisor I was working with left the company, I was told he retired. When I was assigned another service advisor, he had only been on the job 1 day. When I explained my situation to him, he said he thought they did have loner cars, apparently they didn't have any the day I was there. I called this dealership so many times during the 3 weeks my vehicle was there. One phone call I pressed 0 for the operator, a young man answered, I ask him who the general manager was and he hung up on me. Once I found out the name of the general manager, I left 2 voice mail messages for a call back, never received a call back. I left several messages for the service manager to call me and he has never returned my call. I received a text asking how was my experience on the service of my vehicle and to contact a Joseph Gonzales if I had any questions. So I called Mr. Gonzales, long story short Mr Gonzales gave me his cell number. I left several messages for Mr. Gonzales and he finally text me to let me know he no longer worked there. I submitted my receipt for the rental car I had to get for 3 weeks to the 2nd service advisor for reimbursement. It seems that the left hand doesn't know what the right hand is doing. Very poor communication and leadership. I hope I never have to deal with this dealership again. Poor customer service. More

Do not use Southwest Kia poor customer service I had an appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 More

Great experience because of Cheyenne in the service department. She was professional, friendly, and kind with her interactions with me. department. She was professional, friendly, and kind with her interactions with me. More

Service is always quick and proficient. I've been coming here for over 3 years now and have never had an issue. I've been coming here for over 3 years now and have never had an issue. More

Good. Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good More

Great and friendly service. Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful. Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful. More

So far each time I’ve been there the service has been okay, friendly personnel okay, friendly personnel More

They were amazing and very polite when I was having problems with my car. The service was excellent as well. problems with my car. The service was excellent as well. More

Prince was my rep and he took really good care of me and I really appreciate it Service I really appreciate it Service More

Garrett Lilly was super helpful thank you so much for the great service will visit you soon. great service will visit you soon. More