My Review Of Southtown Kia:
I recently visited southtown kia to make my first ever car purchase. This was a terrible ordeal wrought with lack of communication, frustration, and general lack of knowledge. When I first entered I was greeted promptly by a few salesmen, before one stepped up to help me. I gave him what I was looking for, how much I was willing to pay, how much I could put down, and he set to work trying to get information for me. We settled on a price and off to finance we went - this is where it went down hill VERY quickly.
Because it was a holiday, I was told I could head home, banks are closed, I'd hear from them "tomorrow or the next day". After not hearing anything the first day, I called. I was given a very vague wave off by the finance department with a "these things take time". I know constant calls from customers can be regarded as annoying, so I kept it to a minimum, always waiting until after banks had closed and they should have an answer. Anytime I did call, I was given very vague information. At one point when I told them I was considering taking my money back and going elsewhere the woman in finance took on a very rude tone telling me I just need patience. It took them almost two weeks to approve me, and even then it was "in house" financing via Go Auto. At almost triple the interest rate, double the monthly payments, they said I could have a much lower quality version of the car we had agreed on. After refusing this offer, since it was WILDLY out of my price range, I asked for my down payment back so I could go elsewhere. It took almost 45 minutes before anyone could get my money back to me, and then they had the gall to ask if I'd be back anytime soon.
Too long, didn't read version: This dealership is owned by Go Auto. Go Auto is a JOKE at best, and a nightmare at worst! Stay away! Stay WELL away if you have any pride in yourself!!
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