My car buying experience at the Southtown Kia dealership was excellent! Scott McPherson was very personable, knowledgeable, and professional. His customer service was, in my opinion, second to none! He went the "extra mile", without being pushy, to ensure that I was well informed about the vehicle I was buying and that I was comfortable buying it. Scott, Johnny and Jason worked well as a Team to ensure my car buying experience was a very satisfying one. I would highly recommend this dealership to anyone! I love my new Kia! Thanks so much!

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I recently visited southtown kia to make my first ever car purchase. This was a terrible ordeal wrought with lack of communication, frustration, and general lack of knowledge. When I first entered I was greeted promptly by a few salesmen, before one stepped up to help me. I gave him what I was looking for, how much I was willing to pay, how much I could put down, and he set to work trying to get information for me. We settled on a price and off to finance we went - this is where it went down hill VERY quickly.

Because it was a holiday, I was told I could head home, banks are closed, I'd hear from them "tomorrow or the next day". After not hearing anything the first day, I called. I was given a very vague wave off by the finance department with a "these things take time". I know constant calls from customers can be regarded as annoying, so I kept it to a minimum, always waiting until after banks had closed and they should have an answer. Anytime I did call, I was given very vague information. At one point when I told them I was considering taking my money back and going elsewhere the woman in finance took on a very rude tone telling me I just need patience. It took them almost two weeks to approve me, and even then it was "in house" financing via Go Auto. At almost triple the interest rate, double the monthly payments, they said I could have a much lower quality version of the car we had agreed on. After refusing this offer, since it was WILDLY out of my price range, I asked for my down payment back so I could go elsewhere. It took almost 45 minutes before anyone could get my money back to me, and then they had the gall to ask if I'd be back anytime soon.

Too long, didn't read version: This dealership is owned by Go Auto. Go Auto is a JOKE at best, and a nightmare at worst! Stay away! Stay WELL away if you have any pride in yourself!!

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I recently bought a Kia Sportage and i did so because of an old aquaintance working there.
When I pickup the car, it was dented and dirty and during the sale of the car there was alot of negative correspondence. I felt as if they were trying to tell me anything to sell it. I checked a competitor (hyndai south) which was even worse. Furthermore they promised me 5 fill ups of gas which they are now trying to dispute it and I have only had 2. I cant with until my so called unlimited oil changes and lifetime paint protection (redone every 2 years) to see how they can screw me again.

Someone elses post:
"One of the sales managers had said I could get a free tank of gas because of that and when I asked about that free tank of gas again everyone played dumb. I have found this dealership to be one of the most unprofessional dealerships" - I WISH I HAD READ THIS POST BEFORE.

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I have recently purchased my second KIA from South Town Kia a couple weeks ago. My sales rep was Nic Pham and he was amazing to work with! Always available to answer my questions and demonstrated great customer service! He ensured I was comfortable with the vehicle I was about to purchase as well with the pricing. My experience with Nic was wonderful however I wont say that my experience with another department was as pleasant. With that being said though, I had both the sales manager and finance director sit down with me and discuss my concerns as well as rectfiy them- Another example of customer service. As we all know buying a new vehicle from a dealership can be daunting with the bartering back and forth between the management on what we both feel the car is worth; I can honestly say that South Town Kia met me more then half way on everything I asked for. This is a good group of guys in this dealership and I would definitly refer family and friends to them. I referred my sister a week after my purchase to Nic Pham and she as well was given great service by him and loves her new Kia Rio! Thank you Nic Pham, Jason Liber , Ashley and Drew Norman for everything ! I absolutely LOVE my new KIA Sportage and I will see you in a couple years for an upgrade!!

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I found my sales person very helpful and honest about the purchasing process. Was very disappointed in other staff members at southtown kia, as they seemed to lack experience in departments in which they worked. When in inquired on additional information, it felt like they were sending me in circles and when requesting to speak to the gsm or gm, they were always unavailable. Furthermore, a sales manager garaunteed that they could put me in a better vehicle, and after little effort from the finance department, I was denied. And when questioning why I was denied I still have been left in the dark. Sales person was amazing, the rest of the staff could use some serious training! I will definitely not visit that dealership again.

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Nic Pham was our salesman. He was knowlwdgeable of the the product and very helpful in getting us the car that we wanted, within the guidelines we presented to make the purchase. Non-pushy, willing to work with us throughout the car buying experience, we would go back to Southside Kia again for sure.

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South town Kia is a very nice and professional place and I felt
Comfortable as soon as i stepped in being greeted by multiple people. Anyway I really had my eyes on the new optima but with my credit rating it wasn't possible ... Yet. So they got me into another car for a short time so I cam eventually trade it in for an optima. I'm really new at all this and it's my first time buying from a dealership but they had walked me through everything step by step on how to get into my new car. Everyone's been real helpful from the sales rep to the finance department and even the managers introduced themselves. They service my car regularly and I come there to hang all the time. I highly recommend south town Kia, not only for the quality of cars but the stellar customer service they provide there. Thanks a bunch you guys.

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I just bought my new 2012 Sportage from this dealership I am very happy with the sale people and Manager but I am not happy with the servive deparment lack of customer service and rude comments and just unprofessional. I'll will take my new car to another place to get service :)

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Walked into dealership, was pounced upon. Extreme high pressure sales, will not go back.
Requested a confirmation on a price based on a internet quotation that I got from Kia. I felt like I should not have asked, and it turned out that they charged more, 500 to do the paperwork of selling a car.

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