Colette and the team were very helpful with my purchase. They answered all my questions and were great to work with. Collette in particular is a no nonsense straight shooter. Definitely see her for any vehicle purchase your thinking of.
Finance dept was amazing!!! Salesman got my husbands name wrong every single time he said it, for 2 days. We think it's hilarious, and didn't point it out to him, but some people may be offended. Waited over an hour for financing when I specified I'd be there at specific time. Vehicle was filthy when test driven, supposedly detailed, but still dirty at pick up time.
Little communication glitches were irritating but not deal breakers.
We're sorry that you had a few issues with the pick up of your new vehicle, and please in the future correct us if we say your husbands name wrong. We meet so many people and sometimes we jumble up the most simple names. If you have any questions please let me know. You can call us at 7804902300 or email firstname.lastname@example.org
Really disappointing to have our new vehicle for over two weeks and still no bill of sale and no clue what we ended up paying for it. They were not up front with the numbers to say the least and they still remain MIA! Very frustrating.
If you could please email me at email@example.com and elaborate more about your concern I would like to get this sorted out for you. We would never want a customer of ours feel like we go MIA on them.
BURKE IS AN EXCELLENT SALESMAN YET HIS MANAGER RYAN AND ROB IN THE FINANCE DEPT ARE RIP OFFS...THEIR SLOGAN SAYS "NO EXTRA FEES".... YET I GOT RIPPED OFF" 4000" ON A NEW CAR FOR STUFF I DID NOT WANT AND ASKED THEM TO REMOVE FROM THE CONTRACT....$499 for protection Package (keys).. $499 for etching ..$1438 for sickness.. (I asked Rob to remove theses and He refused) Also charged $529 for registration..$500 for Vendor Fees..$499 for admin Fee..(Rob could not explain theses Fees)......AMVIC WILL BE HEARING ABOUT THIS....
I got a great deal on a vehicle I have wanted for a year now. They were willong to work with me on my trade. It started out as a bad experience once into the finance office however Collette completely turned that around very quickly as it was just a miscommunication with the finance department. I would highly recommend purchasing a vehicle through her. Very helpful and very friendly!!!
"Amazing professional experience with Ezekiel Soliman"
Buying a replacement vehicle at Southtown Chrysler was very speedy and effortless. I am a return and loyal customer. The salesman Mr. Ezekiel Soliman was very easy to work with. He is friendly yet professional, also knowledgeable and proficient about the van that we purchased. Excellent customer service indeed! I would definitely recommend this to other buyers.
This experience was fantastic. I received exceptional customer service from Mark and Pas. They worked extremely hard to make this deal happen for me and I couldn't be happier. I would definitely recommend Southtown and I would highly recommend seeing Mark in sales and Pas in finance, phenomenal people with impeccable work ethic.