"RIP OFF" - UNHAPPY
BURKE IS AN EXCELLENT SALESMAN YET HIS MANAGER RYAN AND ROB IN THE FINANCE DEPT ARE RIP OFFS...THEIR SLOGAN SAYS "NO EXTRA FEES".... YET I GOT RIPPED OFF" 4000" ON A NEW CAR FOR STUFF I DID NOT WANT AND ASKED THEM TO REMOVE FROM THE CONTRACT....$499 for protection Package (keys).. $499 for etching ..$1438 for sickness.. (I asked Rob to remove theses and He refused) Also charged $529 for registration..$500 for Vendor Fees..$499 for admin Fee..(Rob could not explain theses Fees)......AMVIC WILL BE HEARING ABOUT THIS...Why do These reviws drop Off after a Couple MONTHS People need to be Informed!!
Southtown staff were amazing, they really went above and beyond. Galon, Pas (Upasna), Danny in service, Jason in Parts, Sean and Darrell knew their product and treated us kindly, we could not have asked for a better experience!
James Lecleir and everyone at southtown chrysler was amazing. We have bought new vehicles in the past from different dealerships and i would say this one was the best by far, they go above and beyond in there customer service. James didnt pressure us in purchasing a vehicle we didnt want color/ options he listned and found us the vehicle we wanted.
Thanks James and all the staff at southtown chrysler we love it :)
So I got a call from southtown telling me about the great deals I explained to them my situation of being laid off and just going back to work but said that was no big deal well I did the credit app and few days went by never heard anything then I text and call the salesman doesn't get back to me then few days after that he texts me and says someone from finance will call me in a few minutes then 4 days later no call so I call the salesman back after numerous messages for him to call me back he never does so I call back give a different name and he answers then gives me the run around about how finance was suppose to call but will go get them to call me well that never happened they didn't get a bank approval so I guess that warrents them to treat u like garbage because they aren't making money off u. If u want to be treated like garbage go here but if u want some respect go else where and oh I bought 3 vehicles from this dealership in the past but since they have all new crew they suck I would have given zero star but couldn't
I sincerely apologize for the way your deal went down. It is not our intention to give any of our customers the run around, or have them feel ignored. I will make sure that Cam and Finance are aware of your comments and frustrations. Again I would like to apologize of behalf of Southtown Chrysler.
We went in to trade in a couple.months back and were told oh yes yes we will get u in a car. Never got a reply back even after 3 visits. Dead end.
Went again for a new vehicle, was aplroved for 12,500. They repeatedly tried to sell me a vehicle with less seats than I needed and then slapped a sold label on a car I signed on, to get me to sign on a higher priced car instead.
I signed on said vehicle before inspection. 10 days later I got a call telling me they needed more finances and that they cant sell me the car I already signed on for a 2009 at a higher price than I was originally appeoved on.
Lets say I left the xxxx thing there. Rediculous. It was
always one thing after another.
Collette doesn't mess around, i it exactly what i was paying for and when an issue came up she was on it in a flash even though it wasn't even her problem to deal with. We have never dealt with someone so great at adealership before and we will follow her to whatever dealership she works at!