A brand new 2009 vehicle should not need to go into a service bay every second week with a number of different issues only to be told by service advisors that they can't find anything wrong. At one point their service department "Spread some goo" on the breaks. That's literally what the service sheet said.
Not only that, a person shouldn't have to pay for the vehicle to be in the service department for warranty work. We got rid of that vehicle in 2013 and upgraded... but I still had painful experiences dealing with Service. They were consistent - I'll give them that. They don't communicate anything. If you're stuck using their service get a loaner because they'll wait until 5 pm to tell you the car is ready but you cant get a shuttle ride.
Oh, and spend $150 on a piece of mind inspection, and get a piece of paper but no explanation, no walkthrough of what was done. And if you need warranty work done and they have to order a part, they tell you its on you to get the repair done BEFORE warranty expires otherwise you're paying for it - even if you're waiting on them to get the part and have discovered an issue months before the warranty expired.
I Recommend This Dealer:
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