I'll be generous and give this place 2 stars, mostly because buying the car was good, but the after-sale service was horrendous. Like most shoddy dealers, once they have your money, they just don't care. With that, I don't care to spend a penny further with them.
My experience began with finding the right vehicle at the right price, a 2014 Jeep Cherokee. Upon inquiring about the vehicle, I got no less than a half dozen emails, including phone calls. I mean, wow, they did so well reaching out. I took the test drive, asked questions, but one in particular was if the vehicle featured navigation. It would've been nice to have, but I was told no, it doesn't. Fair enough. Back at the dealership, we worked out a deal, and a day later, I drove my vehicle off the lot. It was sometime later that I found out that yes, I could have navigation added, for a price of about $700. I was surprised, since I was told no, and wasn't aware it could be added on. Had the dealer informed me of that, I would've worked it into the price, for considerably less than the after sale price. I decided I would phone around and found dealer that was interested in my business and offered $520 for the activation code as a DIY option. I was also informed that my vehicle had recalls that go back to before I purchased it. I was also informed that the recalls should've been informed before the vehicle left the lot. I contacted Southtown about my findings and basically got the run-around on everything, right down to a HIGHER price of about $800 to INSTALL navigation. Let's go back - to install navigation is nothing more than an activation code, so what was I getting hosed on? Oh, by the way, that figure that Southtown quoted was their dealer cost, which is a load of BS.
I expressed my disappointment in Southtown and asked them to make things right, even gave them 7 days. Nothing. Not a peep. Keep in mind, this is the same dealership that called and emailed non-stop until I drove off the lot. After that...crickets. Their after-sale service sucks, their salesperson barely understood the vehicle (she didn't even know how to open the gas cap), and when I think about it, the whole experience was a massive turn off. I love my Jeep, I'm only sorry I spent my money at Southtown. Last time I do that, or for any GO AUTO property for that matter.
Lastly, the competing dealership that sold me the activation code for $520, has won my business. I'll do all of my maintenance there, not to mention a future vehicle purchase. You blew it, Southtown.
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