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Southern Chevrolet
Chesapeake, VA
1,187 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,187 reviews
June 06, 2024
The seasoned crew of customer service advisors continue to struggle mightily with slow computers and spotty phones that may or may not receive your calls. I had hoped with the acquisition of Hall Chevrolet to struggle mightily with slow computers and spotty phones that may or may not receive your calls. I had hoped with the acquisition of Hall Chevrolet by Southern Chevrolet would've seen some upgrades to help the service department do a better job meeting customers expectations of fast and efficient customer service. More
by MPSAWCHUK
Verified CustomerEmployees Worked With
Helpful June 06, 2024
The service dept experience was very good. The folks were very knowledgeable and answered all my questions. The folks were very knowledgeable and answered all my questions. More
by JIM78VETTE
June 06, 2024
Had a scheduled appointment for Saturday, vehicle wasn't even looked at until Tuesday. Then was told twice that it had been inspected, but because it was so busy he didn't have time to go over it. But I was even looked at until Tuesday. Then was told twice that it had been inspected, but because it was so busy he didn't have time to go over it. But I was the next ticket and he would call back in 10 min. An hour later called again and was told the same thing. When he finally called back I Was told that the best tech was on it, based on the fault code that the engine had to be taken apart to inspect the timing chain. Even though there were no other symptoms other than the fault code. Based on the mileage, no loss of power or fuel efficiency, no issues starting, no unusual noises and they want to rip the engine apart... Troubleshooting 101, if there is no evidence of any other issues, start with the simplest most obvious thing first. It not the first time I've felt like I was being scammed by this service department. Never going back here again. More
by DREW.DALE2834
Employees Worked With
Scott
June 06, 2024
Very friendly service manager and nice waiting area while you wait. Made sure I was in and out you wait. Made sure I was in and out More
by JENNIFER@RSCSECURITY.ORG
Employees Worked With
June 05, 2024
Serviceman Stephen did an excellent job of taking care of my car and keeping me informed. my car and keeping me informed. More
by FREDBATCH
Employees Worked With
June 02, 2024
Service experience as well as the Serice Representative were both very good. I would recommend. were both very good. I would recommend. More
by klrland2
Employees Worked With
June 02, 2024
Appointment was for 0930, wasn’t pulled into shop until 1100. 2 service advisors with a long line of people checking in. 10 cars were there at opening, dropped off the night before, that backed them up. I 1100. 2 service advisors with a long line of people checking in. 10 cars were there at opening, dropped off the night before, that backed them up. I would think that those cars dropped off without an appointment would be parked after check in until there was an opening for them. This is the second time (out of two times I’ve been there for service) that this has happened. Your service team overbooks appointments. I will not be coming back there for service. Two hours for an oil change is unacceptable. On the positive, your service advisors were nice but obviously embarrassed that they were the ones that looked like it was their fault. More
by KENBOGY
Employees Worked With
June 02, 2024
Great company good service clean facility highly recommend will use again the services written was very helpful and friendly. recommend will use again the services written was very helpful and friendly. More
by ROYBOYKINS
Employees Worked With
June 02, 2024
They replaced my tire very quickly without an appointment. Steve Harvell was very helpful and communication was great. appointment. Steve Harvell was very helpful and communication was great. More
by PAULAMCBETH
Employees Worked With
