South Trail Hyundai

In my car-buying journey, this dealership has been a huge disappointment. Despite paying over 3k for what was advertised as an Alberta climate package, I was shocked to discover that essential services like disappointment. Despite paying over 3k for what was advertised as an Alberta climate package, I was shocked to discover that essential services like winterization, paint protection film (PPF), and other standard procedures were not included—services that are typically part of the package for new vehicles in the province. To make matters worse, after charging me for the Alberta climate package, they then tried to upsell me on additional services like PPF, winterization, and winter mats, pushing the total cost to over 8k. Don't be misled by their deceptive marketing of the Alberta climate package. More

I have recently purchased my New car from South Trail Hyundai, a 2024 Elantra and the experience was amazing. My Sales executive Dio was so knowledgeable & humble, he was able to answer all my questions Hyundai, a 2024 Elantra and the experience was amazing. My Sales executive Dio was so knowledgeable & humble, he was able to answer all my questions clearly and got me into it right away, also Kramer was an astonishing guy as well who helped me get the best possible deal. Finally a special thanks to delivery specialist Miguel who explained me about all the special features and details of car excellently. Altogether it was a wonderful experience. Great job guys keep it up !, would definitely recommend this dealership. Thanks. More

The staff were great and made the buying experience very enjoyable. Answered all my questions with no hidden costs or concerns. Explained information clearly and accurately. Staff were very easy to deal enjoyable. Answered all my questions with no hidden costs or concerns. Explained information clearly and accurately. Staff were very easy to deal with and friendly. More

Professional and friendly with regards to purchasing new high demand Tucson PHEV. Explained the many technical operations of the vehicle. high demand Tucson PHEV. Explained the many technical operations of the vehicle. More

Trying to buyout our lease, however, no one at the dealership wants us to do this, so they ignore our calls, and emails. Very poor customer care. dealership wants us to do this, so they ignore our calls, and emails. Very poor customer care. More

Quickly for those that don’t like to read a long winded review. The customer service and general competence of the service department is beyond terrible. 0 out of 5 if could. After 2 years of going here we review. The customer service and general competence of the service department is beyond terrible. 0 out of 5 if could. After 2 years of going here we are done. If you want to be miserable and you want your car to not be in top shape. Then take it here. Otherwise STAY AWAY. Now the long winded review. This review is just about the service department, mechanics and customer service. I have no experience with sales. Also I want anyone reading this to think hard about if these reviews are legit. I strongly believe they’re fake. The 5 star ones anyway. Let me explain why. I spoke to 2 different managers a year or so apart. Both told me that the place is a bit of a mess and there are a lot of unhappy people. Then every time I spoke with a service rep they told me things aren’t great or just quit and I never saw them again. There should be a lot more 1 star reviews like this one. Anyway. Here is the review. Pleas note if I could give 0 I would. Too bad I can’t. First time we took out Hyundai Santa Fe in2 years or so ago we had little problems. We store our winter tires there and get regular oil changes. Then things slowly got bad. I would call to get tires swapped and oil change. The would forget tires or forget that I wanted an oil change. Simple mistake. I would tell them the bolts are on the seat. They call and ask where they are. Fine. We would bring our car in the evening before to try to be first so we can get our car back around noon. 3 kids and need a car. No matter when we dropped off. Morning at 8am? 90 days before? 😊 Doesn’t matter. Our car was looked at around noon-3pm almost every time. Many times we got calls around 3PM to tell us the status. Then calls stopped happening. WE would have to call to check the status. After that our sunroof stopped working. A lot of stuff stopped working but this isn’t a review of Hyundais quality. We have a warranty. I called to bring in the car. They took a look and said somethings wrong, looks like some type of arm or something for it. They will order it. Takes 2 weeks or so. Ok. Now this is around Christmas 2022. Our family got sick. Like all of us. So I call to reschedule for the new year a couple weeks later. No big deal. I 110% make sure to mention NOT to send the part back. The lady (no longer works there, shock!) said she will 150% make sure they don’t send it back and we won’t have to wait 1-2 weeks. You’ll never guess what happened. Anyways. After waiting 9 days for the part to come back they book us in. They change whatever out and the say its all good. It starts to snow in Calgary so can’t check the sunroof. Wait a couple days. Then finally check it. Doesn’t work at all. Worse the before. THEY LIED TO US. Good we checked and didn’t forget. Our warranty is up in May. It works worse then ever. We call. Talk to new manager. They apologize like usual. We get our rep Jay. He apologizes, not sure what happened or why they said it was fixed then it wasn’t. He will look into it and get the new part to finally get this solved. He will call me in 2-3 days. 1 week later. Finally I call. Jay says he is talking to Hyundai as they don’t want to warranty the part. Tells you a lot about Hyundai hey? A full warranty that only covers certain things. This is not our fault in anyway that the sunroof is broken. Bad workmanship. Jay says he will call me back in 2-3 days. 1 week later. I call to see what the status is. Jay quit. Shocker again. New lady has no idea what I’m talking about. She says someone will call me back in 2 days. 1 week later. I call and a new lady answers. She has no idea what I’m talking about. THAT’S IT. I’m done. This customer service COULD NOT BE WORSE. Just terrible. The management is also terrible as they do nothing but apologize. Apologizes are useless if you don’t fix things. We are never going back there again. Ever. More

The service manager was very engaged. Keep me informed of status. Sophie in service is excellent. Keep me informed of status. Sophie in service is excellent. More

The service was great and fast. They also washed and vacuumed the car which we did not expect. everyone is great to deal with. will be back . They also washed and vacuumed the car which we did not expect. everyone is great to deal with. will be back . More

The staff in Sales, Service and Parts are all very caring and make it easy to feel comfortable. and make it easy to feel comfortable. More