Sherwood Park Volkswagen

Sherwood Park VW HORRIBLE experience and HORRIBLE customer service. My advice? Go elsewhere....no, RUN elsewhere! Drive very fast elsewhere - the cops will understand once you mention this place!! customer service. My advice? Go elsewhere....no, RUN elsewhere! Drive very fast elsewhere - the cops will understand once you mention this place!! If this dealership hadn't had the exact used car we were looking for, we would not have continued with them. The young and completely inexperienced and untrained salesboy was just weird and awkward but I was happy to cut him a break since....youth.... But everyone else in the place is a "piece of work". They seem to have developed a culture of nastiness, bitterness, straight out lying and over-the-top ways to take advantage of everyone who walks into their so-called place of business. No you cannot pay cash unless you demand it over and over, laugh derisively (learned that from them) and demand to see the manager. To their credit (or not), they did admit that they make their money off the interest on a payment plan....nice, huh? And negotiating? Wowsers. Just nasty stuff. Why can't they just be decent? No, no - they must over explain, in a smarmy manner, how stupid you are and how you know nothing. Doesn't spell customer service to me.... A test drive you ask? Sure....but first, you must answer many questions about other cars you might be interested in some day....and then, once you get in the car, you are told exactly where to drive. God forbid you should actually take the car on rougher roads or try to make a sharp turn or take it somewhere/anywhere that they don't deem is okay to go. The manager was beyond horrible and had not one single decent thing to say to us. She was, for lack of a better word, angry....from the moment we met her. Why? And finally, the financing department - oh joy, oh fun. NOT! Have I used the word "smarmy" already? YIKES. "So, you want to spend like a thousand dollars on a fob when you lose it, really?" Yes, lovely lady....NOT! I looked at my husband and for the hundredth time, my jaw dropped and I laughed out loud. It's just not worth stooping to their angry level. Laughing and levity - that's the way to go at a place like this. While they did fill the car with gas and wash it, detail it and attach the license plate for us (well with one and a half screws anyway), these are not the details that matter. Not at all. DO NOT GO HERE! AVOID AT ALL COSTS. WE WILL NEVER RETURN. More

AVOID THIS DEALERSHIP AT ALL COSTS! My experience with this place has been an absolute nightmare throughout the entire vehicle purchase process. I purchased a Used VW Tiguan, and I m My experience with this place has been an absolute nightmare throughout the entire vehicle purchase process. I purchased a Used VW Tiguan, and I must say it has been hands down the worst transaction I've ever had. Fady, the Sales Manager, was unbelievably pushy during my first visit, almost making me lose my temper. His condescending remark, "I don't think you know what you want," was not only disrespectful but also completely unprofessional. To add to the frustration, he resorted to threats, claiming the vehicle might be sold to someone else if I didn't commit on the spot. His desperation to close the deal was beyond appalling. Ted Bryan, their Finance Manager, started off friendly and helpful until I rejected the additional offerings like extended warranties. The instant I declined, his attitude did a complete 180. He swiftly got me to sign the loan agreement and turned cold and unhelpful thereafter. The drastic change in demeanour was astounding. Brent, the sales consultant, though new, tried to be helpful but made promises he couldn't keep. Issues with the vehicle were apparent during the test drive – engine light on, alignment off. Promised rectifications weren't completed on time, forcing me to return for a second visit. This was a significant inconvenience due to the distance I had to travel. In summary, right vehicle, wrong dealership. I will never engage with or recommend Sherwood Park Volkswagen to anyone. It's truly a shame. More

Very disappointed. Do not work with salesman Peter. He is too busy trying to get more clients. Was told my car was ready to be picked up when in fact he never even chec Do not work with salesman Peter. He is too busy trying to get more clients. Was told my car was ready to be picked up when in fact he never even checked when I had called to ask. Returned a few days later to get the car which wasn’t detailed Peter said he’d contact me to book and appointment and never did. Peter broke off the licence plate screw in the car and did not have the decency to even tell me my plate was only being held on by one screw. Finance fee for buying a car cash??! More

"I recently had the pleasure of making an out-of-province purchase from Sherwood Park Volkswagen, and I can confidently say it was an outstanding experience. I want to extend my sincere gratitude to the enti purchase from Sherwood Park Volkswagen, and I can confidently say it was an outstanding experience. I want to extend my sincere gratitude to the entire team at Sherwood Park Volkswagen for making my vehicle purchasing journey truly exceptional. The finance team, in particular, deserves special recognition for their unwavering dedication to ensuring a seamless transition from purchaser to owner. Their commitment to their customers is commendable and made a significant difference in my overall buying experience. I wouldn't hesitate for a moment to consider Sherwood Park Volkswagen for another out-of-province purchase in the future. Warm regards, Mark Donlevy" More

Great people to deal with. I was treated like a King. Thank you for the terrific service. They take care of you like a family member. I finally found people I can trust. Fantas I was treated like a King. Thank you for the terrific service. They take care of you like a family member. I finally found people I can trust. Fantastic experience. More

Im a newcomer from Ukraine, and this dealership don`t want to sell me a car. I didn`t build my credit score, I was ready to buy a car by cash, but salesperson told me that they don`t cash policy to sell want to sell me a car. I didn`t build my credit score, I was ready to buy a car by cash, but salesperson told me that they don`t cash policy to sell me a car. I don't recommend you to buy any cars in this dealership! More

I purchased a 2022 Mitsubishi Eclipse cross and right when I brought the car home I noticed the bumper was falling off. After notifying my sales associate and bringing the car into the service department when I brought the car home I noticed the bumper was falling off. After notifying my sales associate and bringing the car into the service department they told me it wasn’t their fault and they can’t do anything about it. Haven’t even driven the car for 30 days and it’s falling apart. Nothing I have done in the short time I’ve driven it would have caused this to happen and I’m sure they know this was not something I would have caused either. They clearly pushed the bumper in so I wouldn’t notice it when I bought it. Horrible business and really shady sales team. I recommend taking your business elsewhere, Somewhere they have a conscience. More

Shady sold me a 2019 gmc certified used vehicle with tire that were 12 years old and not fit for a dirt race track! Be careful about any future purchase from this business that were 12 years old and not fit for a dirt race track! Be careful about any future purchase from this business More

Please avoid this dealership at all cost. Finance department like to slip extra fees which never discussed and try to force you to buy warranty that’s worth only 3200 for around 5500. They li Finance department like to slip extra fees which never discussed and try to force you to buy warranty that’s worth only 3200 for around 5500. They like rip off customers and they are not transparent about the fees which is not fair to customers. If you agree with the price and try to charge extra is not a good business. All the managers should be fired because they are horrible at their job. I gave them $46000 worth of business and on top of that they rip me off $500. When questioned about it they try to cut corners and avoid dealing with you. Sales manager’s attitude is horrible, basically told me he does more sale online then he sells cars from lot. If that is the case then maybe rent an acreage close the dealership and do business that way you save overhead cost and don’t have to rip people for their hard earned money. Please think twice before going there. More

Devin is the worst sales person. He will lie right to your face. He knows nothing about vw cars. 100 percent xxxxxx bag He will lie right to your face. He knows nothing about vw cars. 100 percent xxxxxx bag More