It saddens me to have to write this review. I needed a new bumper and fan system due to manufacturer defects and brought my new car in July 22, 2016 less than a month after purchasing it.
To make a long story short, I never received the parts* that I had been told on numerous occasions were on their way. In the middle of October, I brought the car in for the scheduled appointment for these two fixes, and ended up having to leave my car there for a week because the parts weren't in and / or ready. (Despite being told everything was there and my car could be picked up in 8 hours)
When I picked my car up, there was a 170+ km discrepancy between the service paperwork and my odometer, damage to my windshield, and a further wait on the fan parts which had not yet arrived.
Up until I had dropped my car off, I was extremely patient, however, after being told so many conflicting stories for 3 months, the unexpected week wait to have a bumper put on, and the kms/windshield issues, I had reached my limit.
I approached the general manager, Brian Hickey, with questions as to whether something had happened with my car while it was in, hoping to explain the wait and other yet unanswered issues. I also asked for clarification regarding the misinformation I had consistently been receiving the past 3 months. (My new car only 4 months old.)
The responses were sarcastic, rude, and defensive with no attempt to address my inquiries. I have received no answer as to why there is damage to my windshield or why car was driven an undocumented 170 kms. (The first response from management said the kms were due to a "transmission change" that until that point I had heard nothing about. There was no transmission change done to my car.)
I never received any satisfaction, no fix, or even an apology for this months long ordeal.
Thankfully, another Hyundai dealership was able to fix all of the defects and problems in under 20 minutes. (Seriously!) Kicking myself for not switching dealerships sooner.
AVOID THIS DEALERSHIP AT ALL COSTS.