Scranton Cadillac GMC of Vernon
Vernon, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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James was terrific handled everything from the first phone call till I arrived,test drived the truck and drove it home phone call till I arrived,test drived the truck and drove it home More
Overall our experience was good. We are loyal customers of Scranton Motors having purchased a previous new car there and only had our car serviced there. We like the car we just pu We are loyal customers of Scranton Motors having purchased a previous new car there and only had our car serviced there. We like the car we just purchased. We would enjoyed paying less then what the final sales price was. Being loyal customers we expected a little more negotiating than what we received. I understand the dealer needs to make money also and we were just looking for a fair deal. Interesting that other dealers advertise 0% APR for 60 months. There was no mention of that or any other incentives we may have been able to receive. More
PREDATORY BEHAVIOR at Scranton. 30,000 miles on an escalade esv. Wife just Paid 800 dollars for an oil change and tire rotation. I have to look at the cabin and engine filters that 30,000 miles on an escalade esv. Wife just Paid 800 dollars for an oil change and tire rotation. I have to look at the cabin and engine filters that they charged me almost double for to see if they were really changed. $200 just to change the cabin filter, another $200 for wheel alignment that wasn't needed and probably not preformed. Never purchasing any personal or business vehicles from Scranton motors or powersports again. From low trade in offers to terrible service think about purchasing from a different dealer or pick a different brand entirely. I never pay over a hundred dollars to get my truck serviced across the street and last 2 times were free of charge. More
Salesman did an outstanding job. Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if r Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if rims couldn't be fixed is inadequate towards the new rims which cost roughly $2300. That is in spite of review of photographs from when we had first looked at the truck that showed the damage both of those rims. It was incredibly difficult to deal with service manager when his mind was already made up about the damage to the rims prior to our arrival. Mr. Zeidenberg, in my opinion, is not management material especially considering his prior background. Being a family run business we were hoping to support another family run business where we buy three vehicles for our fleet every year. However for a firm who paid for a vehicle in full, and the abysmal treatment we received from Mr. Zeidenberg, we will never return to Scranton Motors again. Nor would ever recommend to this dealership to friends, family, and colleagues. In fact we would recommend against using them all together as a result of the despicable treatment Mr. Zeidenberg subjected us to when we first approached him over this issue. We have gone to a different dealership locally who have been exponentially more helpful in resolving the issues we encountered with a brand new vehicle. More
Extremely slow. Tried to add on some snake oil type decarbonizer. Very expensive for all services provided Tried to add on some snake oil type decarbonizer. Very expensive for all services provided More
Routine 20K service check which included professional service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. More
Great service as always. We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon More
Jeff doesn't impress me as the most knowledgeable person regarding my 2024 Lyriq EV. They had trouble loading a software update when I purchased my new Lyriq and he called me to tell me that he could not pr regarding my 2024 Lyriq EV. They had trouble loading a software update when I purchased my new Lyriq and he called me to tell me that he could not promise me that I would be able to take delivery on the date promised after having the car for three day. Nor did he have a plan for a resolution. On top of that, after telling me that he would remove the trailer hitch from my XT5 that I traded in at no charge, he called me back a few days later telling me that it would cost me $280. dollars to remove. I don't play games and I was open and honest with him. Lastly, I had to bring the car into him to have it service twice in one week. He promised me that he would charge the car to 80% to compensate me for my troubles and for having to bring the car in. Again, he reneged on his promise after I waited 1.25 hours only to be told that his charger was not working. I know that they have multiple chargers and the car should have been charged. More
Great service, friendly and no wait at all. I was offered a lyft ride back home as well as a return ride back to the dealer once the vehicle was ready for pick up. Although there is another GMC I was offered a lyft ride back home as well as a return ride back to the dealer once the vehicle was ready for pick up. Although there is another GMC sealer closer to me I prefer to go to scranton. More
I will never return to Scranton again. They put new tires on, front end alignment was off. They told me it must be the roads. I went to Town Fair Tire for alignment, tech there told me he They put new tires on, front end alignment was off. They told me it must be the roads. I went to Town Fair Tire for alignment, tech there told me he could not get the castor aligned. something with the bolt, bring it back to GMC they should fix it. Brought it back to Scranton another 4 hours of wasting my time. They wanted to charge me again to fix their problem. Scranton wanted another. $199.00 and maybe another $50.00 for shop supplies. No Happy!!! Plus, I paid town fair $150.00 for front end alignment. More